Feedback on Support – Zendesk help

Share feedback or ideas to improve the Zendesk Support product, vote on ideas you like, and hear from other users.

Feature request: Webhooks Completed
- Daniel Mittelman
- January 17, 2017 09:47
10 votes 21 comments
Ticket Redaction App Integration into Support Product Completed
- Dan Cooper
- Community Moderator
- June 12, 2018 21:32
33 votes 24 comments
Agent Workspace - add Grammarly support Completed
- Geran Smith
- March 15, 2021 21:37
2 votes 4 comments
Localization for Chinese Completed
- Cy Yeap
- March 16, 2020 00:51
1 vote 6 comments
Add user by default on staff - can we change by default to end user? Completed
- Frédéric
- December 09, 2020 12:07
11 votes 12 comments
Agent Workspace - Integrated translator Completed
- Xander van Stenus
- August 13, 2020 15:01
5 votes 2 comments
Change the "Blacklist" / "Whitelist" language in the Zendesk UI to be "Allowed" / "Blocked". Completed
- Mason McCoy
- June 12, 2020 13:40
12 votes 5 comments
Feature request: log of who has changed or created a trigger Completed
- Bjørn Andersen
- May 28, 2020 07:06
2 votes 2 comments
Zendesk What's New webinar - August 25, 2020 Completed
- Nicole Saunders
- Zendesk Community Team
- August 26, 2020 23:01
- Edited
0 votes 0 comments
Merge Tickets in Mobile App Completed
- Rashia Cyan
- July 28, 2020 08:15
1 vote 2 comments
Integration with Whatsapp Completed
- Anthony Roman
- January 28, 2013 07:31
59 votes 98 comments
Alphabetical ticket fields when creating forms Completed
- DB Franchising USA, LLC
- March 26, 2020 18:40
- Edited
2 votes 5 comments
When Creating a View, List Field Options Alphabetically and Offer Search Completed
- Heather Rommel
- Community Moderator
- March 13, 2019 14:34
4 votes 6 comments
Ask Us Anything about Support: Ticketing, Triggers & User Management - Wednesday, May 13 Completed
- Devan - Community Manager
- Zendesk Community Team
- May 06, 2020 19:05
- Edited
0 votes 0 comments
[COMPLETED] Sandbox Refresh Completed
- Ellen Mason
- April 07, 2015 19:40
11 votes 17 comments
'Follow' the ticket Completed
- Maria Misyuk
- February 22, 2017 08:13
15 votes 34 comments
Submit public reply and internal note simulaneously Completed
- Jason Hawkins
- September 12, 2013 22:48
22 votes 23 comments
Allow Answer Bot Suppression Completed
- Thomas Verschoren
- September 17, 2018 12:22
2 votes 4 comments
Conditional Fields app improvement Completed
- Mindaugas Verkys
- March 14, 2017 16:55
13 votes 9 comments
Ability to set a default for Private / Public Replies Completed
- Briennen Thomas
- October 07, 2014 16:42
2 votes 4 comments
Improve accessibility score Completed
- Web Support
- December 07, 2018 20:04
1 vote 6 comments
Facebook Ad Comments Completed
- Charlotte Magnall
- July 04, 2018 08:00
1 vote 22 comments
Facebook Ads Comments Completed
- Salah Awad
- January 23, 2015 16:16
26 votes 67 comments
New Ticket Fields admin page: Dynamic Content Support Completed
- Zac
- March 19, 2018 21:48
- Edited
4 votes 2 comments
FEATURE REQUEST: Configure visibility of the Zendesk Support plugin for specific JIRA projects Completed
- Steven Pask
- June 26, 2018 02:54
1 vote 8 comments
Community Discussion: How do you manage multiple conversations in tickets? Completed
- Toby Sterrett
- Zendesk Product Manager
- July 27, 2018 22:25
- Edited
4 votes 12 comments
Reorder option for field options Completed
- Shilpa Choudari
- May 23, 2011 10:20
44 votes 25 comments
[COMPLETED] Feature sync between Production and Sandbox accounts Completed
- Mark Markov
- August 30, 2017 11:15
3 votes 1 comment
[COMPLETED] Sandbox copy of Live environment Completed
- App - Zendesk
- September 05, 2017 10:01
6 votes 4 comments

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