Feedback on Support
New postShare feedback or ideas to improve the Zendesk Support product, vote on ideas you like, and hear from other users.
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Customize Status Field Values Planned132 votes 113 comments
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Admin tool request: List of suspended users Planned75 votes 62 comments
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Feature Request: Log changes in Audit Log when toggling options under End Users authentication Planned0 votes 2 comments
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Round Robin assignment Planned68 votes 54 comments
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SMTP Email delivery method Planned41 votes 33 comments
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Feature request: Webhooks Planned10 votes 17 comments
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Ticket Redaction App Integration into Support Product Planned33 votes 23 comments
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Unrestricted File Upload Vulnerability Planned1 vote 4 comments
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Change the order of the comments as an agent when viewing a ticket Planned1 vote 4 comments
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Request: round robin assignment Planned1 vote 6 comments
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Can we keep the ticket's status as NEW after assignment until Agent manually updates? Planned33 votes 50 comments
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Feedback: Pathfinder Planned15 votes 15 comments
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BCC's Planned133 votes 157 comments
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Prioritisation for Skills in Skills Based Routing Planned3 votes 3 comments
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I want Zendesk Support to implement the federated search function. Planned0 votes 1 comment
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Web Widget - Adding support for field types Planned5 votes 11 comments
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Adding Fields To Views Planned8 votes 7 comments
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Mobile push notifications for new tickets created by support agent. Planned0 votes 5 comments
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Custom objects - search records change request Planned2 votes 5 comments