Feedback on Chat – Zendesk help

Share feedback or ideas to improve the Zendesk Chat or Message products, vote on ideas you like, and hear from other users.

how to add an hyperlink in a chat message ? Answered
- Guillaume
- October 24, 2018 13:30
1 vote 18 comments
Set Department after chat started Answered
- Rene de Haas
- September 17, 2015 12:29
21 votes 23 comments
Preview text as customer is typing Answered
- Andy
- May 19, 2015 19:51
43 votes 41 comments
Answering offline customer Answered
- Jesper
- December 06, 2018 17:00
0 votes 2 comments
Would love to see text to chat feature rollout Answered
- John Leutermann
- September 07, 2016 01:40
0 votes 4 comments
Chat Bot Integration Answered
- Carlo Manalo
- November 28, 2017 12:08
0 votes 2 comments
Add attachments to chat shortcuts Answered
- Jenna Byrne
- November 23, 2017 02:48
2 votes 3 comments
Custom prechat field Answered
- Mikkel Skovgaard Sørensen
- September 02, 2015 08:10
24 votes 22 comments
Customers will have to forcefully select a department. Answered
- Andy Loh
- June 17, 2016 10:36
2 votes 4 comments
Feature request: extend CSAT options Answered
- Lana V.
- August 16, 2016 11:21
1 vote 1 comment
Change Enter key from being Send button. Answered
- Alexa Denner
- March 20, 2017 23:33
2 votes 8 comments
Visitor Tag Should be Coloured like red text Answered
- JISL
- November 05, 2019 11:30
1 vote 3 comments
'Assume agent' /'Log in as' option Answered
- Sam Trachtenberg
- November 15, 2016 07:36
2 votes 8 comments
Automatically account for daylight savings time Answered
- carl
- October 13, 2016 08:48
3 votes 7 comments
Banning visitors post chat Answered
- Lance Le Roux
- August 06, 2018 04:47
4 votes 5 comments
TIME on chat transcript email is not set to my timezone Answered
- Kristina Roberson
- February 01, 2018 18:40
3 votes 16 comments
Proactive Greeting with Pre Chat Form Answered
- Altea Chua
- October 04, 2016 19:28
15 votes 14 comments
Add widget language as trigger condition Answered
- Thermes de Spa
- July 10, 2018 11:42
0 votes 1 comment
Notify Agents and Manager if a Chat is Offered but not Served (Missed/Avoided chat) Answered
- Heather Rommel
- Community Moderator
- October 12, 2018 13:57
5 votes 4 comments
Chat Priority Answered
- Liat Shefer
- February 16, 2017 09:08
10 votes 11 comments
Mobile app to make chat available 24/7 Answered
- José Lucas Lara de Melo
- March 18, 2021 17:58
0 votes 3 comments
Customizing the appearance settings for the mobile widget independent of the desktop version Answered
- Ejendomstorvet Zopim
- October 12, 2017 07:41
0 votes 3 comments
Export / import of shortcuts Answered
- Henrik Engeseth
- November 01, 2016 11:44
3 votes 5 comments
Ticket Creation for Missed Chats Answered
- Aswin Kannan
- April 14, 2018 20:37
8 votes 7 comments
Create new ticket for each chat session Answered
- Evan Aldrich
- May 11, 2016 16:54
8 votes 12 comments
Need to mute Chat alerts while on a Talk call Answered
- Stuart Anderton
- April 02, 2018 14:55
2 votes 3 comments
Feature Request - Disable receiving chats when on a support phone call Answered
- jamestowndistributors
- February 24, 2021 19:36
0 votes 1 comment
Disable offline messages for everyone Answered
- Aswin Kannan
- August 02, 2017 10:42
13 votes 21 comments
Web widget label / text Answered
- Jorge Lage Saguier
- February 07, 2019 21:28
1 vote 12 comments
API Command for Setting an Agent's Status Answered
- Derek Jansen
- March 05, 2018 14:46
2 votes 8 comments

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