Feedback on Chat
New postShare feedback or ideas to improve the Zendesk Chat or Message products, vote on ideas you like, and hear from other users.
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Ability for social DM's (FM/Twitter) to come through as chats Completed0 votes 2 comments
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Sound notifications on open chats have been removed Completed1 vote 1 comment
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Chat ID in Zendesk Support ticket internal note Completed0 votes 1 comment
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Bulk export of chat exports only current screen. It doesn't export everything. Completed0 votes 1 comment
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Zendesk Chat API JSON Completed2 votes 2 comments
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Disable sound when closing the chat Completed1 vote 3 comments
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Shortcuts in Zendesk Chat Completed0 votes 3 comments
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Integrate LINE@ on Zendesk Support Completed0 votes 4 comments
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Change the text for chat ratings Completed1 vote 3 comments
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Share Zip/Rar files via Zopim chat Completed0 votes 1 comment
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Option to Disable Agents from Joining Chat which is being served Completed0 votes 1 comment
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Separate shortcuts for departments Completed0 votes 2 comments
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Clickable links in visitor's chat window Completed1 vote 3 comments
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Suggestion for new trigger condition (checks if a visitor has started typing) Completed0 votes 2 comments
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Agent log in/out report including status Completed0 votes 3 comments
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Hide user message input field at the input Japanese message(iOS) Completed0 votes 5 comments
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Chat shortcuts Completed6 votes 2 comments
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Chat Monitoring - Agent Status Reporting Completed-1 votes 4 comments
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Track and display Agents in Status Available and Unavailable, Invisible Completed0 votes 3 comments
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Other agents Completed0 votes 1 comment
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Can I redesign the chat box? Completed0 votes 2 comments
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Add tags after chat ends Completed3 votes 5 comments
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Ban Feature with restriction to Agents Completed0 votes 2 comments
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Modify the text within one of the chat window boxes Completed0 votes 2 comments
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new feature Completed0 votes 2 comments
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Shopify integration in Zendesk Chat Completed0 votes 2 comments
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No way to change assignee on a support ticket via chat Completed0 votes 4 comments
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Increase Live Chat Attachment Size Completed0 votes 2 comments
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Chat transcript automatically sent for customer Completed0 votes 7 comments
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Queue doesn't update and The busy system message should pop out Completed0 votes 4 comments