Zendesk From Home is a video series created by our Customer Success team to share best practices in an interactive, human, and bite-sized way. Click here to submit your idea for a topic we should cover next!
In this video you will learn about a super useful Zendesk feature called SLA - Service Level Agreement and how it will help you prioritise tickets to be more efficient.
Some additional resources to get you rolling:
See you on the next video! 👋