Support configuration & efficiency
- Analyze your business rules with...rule analysis
- Maximize your macros
- Tags vs ticket fields
- Nest your macros to make the agent experience easy
- Superpower your CSAT responses
- Tips and tricks to superpower your CSAT
- Reducing ticket backlog with business rules
- Manage permissions better with custom agent roles
- Reducing ticket backlog with macros
- Notifying targets
- Using user fields to your advantage
- Why you should care about the Zendesk API
- Using organizations effectively
- Introduction to tags
- Worry-free testing in the sandbox
- Use the schedule feature to manage your support availability
- What is Agent Workspace?
- Considerations for preparing to migrate to the Agent Workspace
- Using the audit log
- Eliminate ticket form confusion using conditional fields
- Reduce ticket reopens by modifying CSAT strategy
- Organize your agents' toolboxes with contextual workspaces
- One-touch ticket strategies
- Best practices for building ticket forms
- Automate pending ticket management
- Including field employees in your Zendesk workflow
- Simplify ticket handling with Play
- Defining every ticket status within Zendesk
- Reduce clutter by merging tickets
- Viewing your CC tickets
- Analyze your business rules with...rule analysis
- Maximize your macros
- Tags vs ticket fields
- Nest your macros to make the agent experience easy
- Superpower your CSAT responses
- Tips and tricks to superpower your CSAT
- Reducing ticket backlog with business rules
- Manage permissions better with custom agent roles
- Reducing ticket backlog with macros
- Notifying targets
- Using user fields to your advantage
- Why you should care about the Zendesk API
- Using organizations effectively
- Introduction to tags
- Worry-free testing in the sandbox
- Use the schedule feature to manage your support availability
- What is Agent Workspace?
- Considerations for preparing to migrate to the Agent Workspace
- Using the audit log
- Eliminate ticket form confusion using conditional fields
- Reduce ticket reopens by modifying CSAT strategy
- Organize your agents' toolboxes with contextual workspaces
- One-touch ticket strategies
- Best practices for building ticket forms
- Automate pending ticket management
- Including field employees in your Zendesk workflow
- Simplify ticket handling with Play
- Defining every ticket status within Zendesk
- Reduce clutter by merging tickets
- Viewing your CC tickets