Support configuration & efficiency
- Analyze your business rules with...rule analysis🕵️♂️
- Maximize your macros💪
- Tags vs ticket fields🥊
- Nest your macros to make the agent experience easy😎
- Superpower your CSAT responses🦸♂️
- Tips and tricks to superpower your CSAT
- Reducing ticket backlog with business rules ⚙️
- Manage permissions better with custom agent roles 🚥
- Reducing ticket backlog with macros 📉
- Notifying targets 🎯
- Using user fields to your advantage 👨💻
- Why you should care about the Zendesk API 🔗
- Using organizations effectively 📓
- Introduction to tags 🏷
- Worry-free testing in the sandbox 🏝
- Use the schedule feature to manage your support availability 📅
- What is Agent Workspace?
- Considerations for preparing to migrate to the Agent Workspace 🖥
- Using the audit log 📝
- Eliminate ticket form confusion using conditional fields🧐
- Reduce ticket reopens by modifying CSAT strategy 🦾
- Organize your agents' toolboxes with contextual workspaces🔧
- One-touch ticket strategies📋
- Best practices for building ticket forms ✍
- Automate pending ticket management⏱
- Including field employees in your Zendesk workflow 📲
- Simplify ticket handling with Play ▶️
- Defining every ticket status within Zendesk ✅
- Reduce clutter by merging tickets 😎
- Viewing your CC tickets 👀
- Analyze your business rules with...rule analysis🕵️♂️
- Maximize your macros💪
- Tags vs ticket fields🥊
- Nest your macros to make the agent experience easy😎
- Superpower your CSAT responses🦸♂️
- Tips and tricks to superpower your CSAT
- Reducing ticket backlog with business rules ⚙️
- Manage permissions better with custom agent roles 🚥
- Reducing ticket backlog with macros 📉
- Notifying targets 🎯
- Using user fields to your advantage 👨💻
- Why you should care about the Zendesk API 🔗
- Using organizations effectively 📓
- Introduction to tags 🏷
- Worry-free testing in the sandbox 🏝
- Use the schedule feature to manage your support availability 📅
- What is Agent Workspace?
- Considerations for preparing to migrate to the Agent Workspace 🖥
- Using the audit log 📝
- Eliminate ticket form confusion using conditional fields🧐
- Reduce ticket reopens by modifying CSAT strategy 🦾
- Organize your agents' toolboxes with contextual workspaces🔧
- One-touch ticket strategies📋
- Best practices for building ticket forms ✍
- Automate pending ticket management⏱
- Including field employees in your Zendesk workflow 📲
- Simplify ticket handling with Play ▶️
- Defining every ticket status within Zendesk ✅
- Reduce clutter by merging tickets 😎
- Viewing your CC tickets 👀