Best practices and recipes
- ★ Best practices and recipes reference
- Reporting on macros using tags in Insights
- Insights recipe: Filtering for follow-up tickets
- Insights Recipe: Solved tickets moved between groups
- Insights Recipe: Bad ratings with comments
- Insights recipe: Average resolution time without Pending or On-hold time
- Insights recipe: New, Open, and Solved tickets headline reports
- Insights: Reporting on a numeric field that has a constant value
- Insights recipe: Reporting on nested drop-down fields
- Insights recipe: Measuring the number of incidents by problem
- Insights recipe: Unsolved tickets by group
- Insights recipe: Reporting on full resolution time
- Insights: Solved tickets by agent
- Insights: One-touch tickets
- Insights: Tickets by time of day created
- Insights recipe: Work time between first reopen and final solve using Time Tracking
- Insights: Tickets by agent by channel
- Insights recipe: Top problem tickets by unsolved incidents
- Time Tracking Recipe: Creating a billing report
- Insights recipe: Reporting on duration of a text field
- Best practices: Using automations to create service level targets
- Google Analytics and Help Center - Part 5: Capturing Help Center user data
- Triggers: The importance of the 'Ticket is' condition
- Avoiding conflicting triggers
- NPS Best Practices: Analyzing your Net Promoter Score℠ results and taking action (Professional Add-on and Enterprise Add-on)
- NPS Best Practices: The most effective way to send a Net Promoter Score℠ survey
- NPS Best Practices: What is Net Promoter Score℠ and how does it help me?
- Recipe: Funneling orders through Zendesk Support
- Recipe for Approval Process
- Recipe: Setting up Zendesk Support for gaming
- ★ Best practices and recipes reference
- Reporting on macros using tags in Insights
- Insights recipe: Filtering for follow-up tickets
- Insights Recipe: Solved tickets moved between groups
- Insights Recipe: Bad ratings with comments
- Insights recipe: Average resolution time without Pending or On-hold time
- Insights recipe: New, Open, and Solved tickets headline reports
- Insights: Reporting on a numeric field that has a constant value
- Insights recipe: Reporting on nested drop-down fields
- Insights recipe: Measuring the number of incidents by problem
- Insights recipe: Unsolved tickets by group
- Insights recipe: Reporting on full resolution time
- Insights: Solved tickets by agent
- Insights: One-touch tickets
- Insights: Tickets by time of day created
- Insights recipe: Work time between first reopen and final solve using Time Tracking
- Insights: Tickets by agent by channel
- Insights recipe: Top problem tickets by unsolved incidents
- Time Tracking Recipe: Creating a billing report
- Insights recipe: Reporting on duration of a text field
- Best practices: Using automations to create service level targets
- Google Analytics and Help Center - Part 5: Capturing Help Center user data
- Triggers: The importance of the 'Ticket is' condition
- Avoiding conflicting triggers
- NPS Best Practices: Analyzing your Net Promoter Score℠ results and taking action (Professional Add-on and Enterprise Add-on)
- NPS Best Practices: The most effective way to send a Net Promoter Score℠ survey
- NPS Best Practices: What is Net Promoter Score℠ and how does it help me?
- Recipe: Funneling orders through Zendesk Support
- Recipe for Approval Process
- Recipe: Setting up Zendesk Support for gaming