Customer service best practices and recipes
- Zendesk Support recipes reference
- Zendesk Support best practices docs
- Best practices for boosting agent productivity with AI features
- Best practices for creating custom layouts
- Best practices for using Zendesk Advanced AI in your industry
- Fine Tuning: Best Practices for Ticket Deflection
- Gaming companies share tips on using AI in customer support
- Understanding how effectively your agents are working
- Recipe: Setting up Zendesk Support for gaming
- Best practices for setting up your account to get the most out of Agent Home
- Support recipe: Creating a view to replicate the legacy agent dashboard
- Support recipe: Creating a view to show CSAT ratings without the legacy agent dashboard
- Boosting team productivity
- Best practices: using a 'Resolution' field
- Recipe: Using an About field
- Fine Tuning: What to consider when going live with Zendesk Support
- Fine Tuning: Succeeding with SLAs — why, when, and how!
- Fine Tuning: How to piece together your ideal Zendesk
- Recipe: Setting up basic request ticket forms (Software example)
- Cookbook for the customer-centric company
- Recipe for the customer-centric company: Gather customer info for every support request
- Recipe for the customer-centric company: Create meaningful views of your customers
- Recipe for the customer-centric company: Collect customer insights and act on them
- Tips for better one-touch resolution
- Tips for lowering first reply time
- Tips for improving your customer satisfaction ratings
- Configuring a follow-the-sun global support model
- Enhancing customer communication, comprehension, and retention with the use of media
- Best practices for creating views
- Downgrading and removing an agent
- Zendesk Support recipes reference
- Zendesk Support best practices docs
- Best practices for boosting agent productivity with AI features
- Best practices for creating custom layouts
- Best practices for using Zendesk Advanced AI in your industry
- Fine Tuning: Best Practices for Ticket Deflection
- Gaming companies share tips on using AI in customer support
- Understanding how effectively your agents are working
- Recipe: Setting up Zendesk Support for gaming
- Best practices for setting up your account to get the most out of Agent Home
- Support recipe: Creating a view to replicate the legacy agent dashboard
- Support recipe: Creating a view to show CSAT ratings without the legacy agent dashboard
- Boosting team productivity
- Best practices: using a 'Resolution' field
- Recipe: Using an About field
- Fine Tuning: What to consider when going live with Zendesk Support
- Fine Tuning: Succeeding with SLAs — why, when, and how!
- Fine Tuning: How to piece together your ideal Zendesk
- Recipe: Setting up basic request ticket forms (Software example)
- Cookbook for the customer-centric company
- Recipe for the customer-centric company: Gather customer info for every support request
- Recipe for the customer-centric company: Create meaningful views of your customers
- Recipe for the customer-centric company: Collect customer insights and act on them
- Tips for better one-touch resolution
- Tips for lowering first reply time
- Tips for improving your customer satisfaction ratings
- Configuring a follow-the-sun global support model
- Enhancing customer communication, comprehension, and retention with the use of media
- Best practices for creating views
- Downgrading and removing an agent