User access and security
- Users are getting malicious content and red harmful programs warning screens when trying to access ticket attachments
- "invalid_grant" error when requesting an OAuth Token
- "Please use one of the options below to sign in" error
- Agent group permissions and searching tickets
- Agent suddenly downgraded to end-user
- Agents directed to SSO from Help Center login
- Are incoming ticket attachments scanned for viruses?
- Are there expected downtimes when switching from a third party SSL provider to a Zendesk provisioned one?
- Authentication Required window popping up on tickets
- Can anonymous users access assets in Help Center?
- Can data be retrieved from a cancelled account?
- Can I add DNS settings, such as DKIM or SPF to Zendesk's domain?
- Can I change my own user role in Zendesk Support?
- Can I change the CSR data when requesting the file from Zendesk Support?
- Can I change the return_to parameter in the URL when using SSO with JWT?
- Can I revert my Zendesk settings to a previous state?
- Can I set up another ALIAS record pointed to my existing host mapped Help Center URL?
- Can I use both social media and SSO for user authentication?
- Can multiple users on the account share login information?
- Can reCAPTCHA be disabled for new user sign up?
- Can the verification emails be disabled for end users submitting tickets through my custom form?
- Does Zendesk offer self hosting options?
- Does Zendesk SSO support encrypted assertions?
- Ensure your SSL CSR contains the required information for the Certificate Authority
- Google SSO "app not configured for user" error
- How are users' languages set in Support?
- How can I prevent Bing from indexing attachment links?
- How can I send or resend a verification/welcome email for users?
- How can I view the SSL certificate on my site?
- How do I de-provision users in Zendesk via SSO?
- Users are getting malicious content and red harmful programs warning screens when trying to access ticket attachments
- "invalid_grant" error when requesting an OAuth Token
- "Please use one of the options below to sign in" error
- Agent group permissions and searching tickets
- Agent suddenly downgraded to end-user
- Agents directed to SSO from Help Center login
- Are incoming ticket attachments scanned for viruses?
- Are there expected downtimes when switching from a third party SSL provider to a Zendesk provisioned one?
- Authentication Required window popping up on tickets
- Can anonymous users access assets in Help Center?
- Can data be retrieved from a cancelled account?
- Can I add DNS settings, such as DKIM or SPF to Zendesk's domain?
- Can I change my own user role in Zendesk Support?
- Can I change the CSR data when requesting the file from Zendesk Support?
- Can I change the return_to parameter in the URL when using SSO with JWT?
- Can I revert my Zendesk settings to a previous state?
- Can I set up another ALIAS record pointed to my existing host mapped Help Center URL?
- Can I use both social media and SSO for user authentication?
- Can multiple users on the account share login information?
- Can reCAPTCHA be disabled for new user sign up?
- Can the verification emails be disabled for end users submitting tickets through my custom form?
- Does Zendesk offer self hosting options?
- Does Zendesk SSO support encrypted assertions?
- Ensure your SSL CSR contains the required information for the Certificate Authority
- Google SSO "app not configured for user" error
- How are users' languages set in Support?
- How can I prevent Bing from indexing attachment links?
- How can I send or resend a verification/welcome email for users?
- How can I view the SSL certificate on my site?
- How do I de-provision users in Zendesk via SSO?