User access and security
Articles about authentication issues, user permission questions and security queries in Zendesk Support
- Agent group permissions and searching tickets
- Are incoming ticket attachments scanned for viruses?
- Are tickets and ticket data kept permanently on my Zendesk?
- Authentication Required window popping up on tickets
- Can agents communicate with unverified customers?
- Can I add DNS settings, such as DKIM or SPF to Zendesk's domain?
- Can I change the return_to parameter in the URL when using SSO with JWT?
- Can I upload more than one SSL certificate?
- Can reCAPTCHA be disabled for new user sign up?
- Can the verification emails be disabled for end users submitting tickets through my custom form?
- Creating JWT in ColdFusion does not work
- Does Zendesk offer self hosting options?
- End users receiving "Couldn't authenticate you..." error when signing in
- How can I combat spam submitted via web service?
- How can I fix the UTF-8 error when bulk uploading users?
- How can I stop a spam attack coming from my contact form?
- How can I use Transport Layer Security (TLS) for my emails?
- How do I manually logout my users?
- How do I provision users in Zendesk with OKTA?
- How do I reset my password when I can't sign in?
- How do I set a temporary password for a user?
- How do I unsuspend access for a user?
- How do I use the allowlist and blocklist to control access?
- How do user roles change after setting up Active Directory or SSO?
- I am unable to log into my Support account due to IP restrictions
- I can't log into the Zendesk Support Help Center
- Is it possible to enforce IP restrictions for agents, but not customers?
- Is it possible to set up SSO auth within the Web Widget and the Chat Widget?
- JWT invalid user error
- My customers do not receive the password reset email
- Agent group permissions and searching tickets
- Are incoming ticket attachments scanned for viruses?
- Are tickets and ticket data kept permanently on my Zendesk?
- Authentication Required window popping up on tickets
- Can agents communicate with unverified customers?
- Can I add DNS settings, such as DKIM or SPF to Zendesk's domain?
- Can I change the return_to parameter in the URL when using SSO with JWT?
- Can I upload more than one SSL certificate?
- Can reCAPTCHA be disabled for new user sign up?
- Can the verification emails be disabled for end users submitting tickets through my custom form?
- Creating JWT in ColdFusion does not work
- Does Zendesk offer self hosting options?
- End users receiving "Couldn't authenticate you..." error when signing in
- How can I combat spam submitted via web service?
- How can I fix the UTF-8 error when bulk uploading users?
- How can I stop a spam attack coming from my contact form?
- How can I use Transport Layer Security (TLS) for my emails?
- How do I manually logout my users?
- How do I provision users in Zendesk with OKTA?
- How do I reset my password when I can't sign in?
- How do I set a temporary password for a user?
- How do I unsuspend access for a user?
- How do I use the allowlist and blocklist to control access?
- How do user roles change after setting up Active Directory or SSO?
- I am unable to log into my Support account due to IP restrictions
- I can't log into the Zendesk Support Help Center
- Is it possible to enforce IP restrictions for agents, but not customers?
- Is it possible to set up SSO auth within the Web Widget and the Chat Widget?
- JWT invalid user error
- My customers do not receive the password reset email