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  1. Zendesk help
  2. Support
  3. Support advice and troubleshooting
  4. User access and security
  1. Zendesk help
  2. Support
  3. Support advice and troubleshooting
  4. User access and security

User access and security

Articles about authentication issues, user permission questions and security queries in Zendesk Support

  • Agent group permissions and searching tickets
  • Are incoming ticket attachments scanned for viruses?
  • Are tickets and ticket data kept permanently on my Zendesk?
  • Authentication Required window popping up on tickets
  • Can agents communicate with unverified customers?
  • Can I add DNS settings, such as DKIM or SPF to Zendesk's domain?
  • Can I change the return_to parameter in the URL when using SSO with JWT?
  • Can I upload more than one SSL certificate?
  • Can reCAPTCHA be disabled for new user sign up?
  • Can the verification emails be disabled for end users submitting tickets through my custom form?
  • Creating JWT in ColdFusion does not work
  • Do Chat-only agents have access to Zendesk Support? 
  • Does Zendesk offer self hosting options?
  • End users receiving "Couldn't authenticate you..." error when signing in
  • How can I combat spam submitted via web service?
  • How can I fix the UTF-8 error when bulk uploading users?
  • How can I stop a spam attack coming from my contact form?
  • How can I use Transport Layer Security (TLS) for my emails?
  • How do I manually logout my users?
  • How do I provision users in Zendesk with OKTA?
  • How do I reset my password when I can't sign in?
  • How do I set a temporary password for a user?
  • How do I unsuspend access for a user?
  • How do I use the allowlist and blocklist to control access?
  • How do user roles change after setting up Active Directory or SSO?
  • I am unable to log into my Support account due to IP restrictions
  • I can't log into the Zendesk Support Help Center
  • Is it possible to enforce IP restrictions for agents, but not customers?
  • Is it possible to set up SSO auth within the Web Widget and the Chat Widget?
  • JWT invalid user error
  • Agent group permissions and searching tickets
  • Are incoming ticket attachments scanned for viruses?
  • Are tickets and ticket data kept permanently on my Zendesk?
  • Authentication Required window popping up on tickets
  • Can agents communicate with unverified customers?
  • Can I add DNS settings, such as DKIM or SPF to Zendesk's domain?
  • Can I change the return_to parameter in the URL when using SSO with JWT?
  • Can I upload more than one SSL certificate?
  • Can reCAPTCHA be disabled for new user sign up?
  • Can the verification emails be disabled for end users submitting tickets through my custom form?
  • Creating JWT in ColdFusion does not work
  • Do Chat-only agents have access to Zendesk Support? 
  • Does Zendesk offer self hosting options?
  • End users receiving "Couldn't authenticate you..." error when signing in
  • How can I combat spam submitted via web service?
  • How can I fix the UTF-8 error when bulk uploading users?
  • How can I stop a spam attack coming from my contact form?
  • How can I use Transport Layer Security (TLS) for my emails?
  • How do I manually logout my users?
  • How do I provision users in Zendesk with OKTA?
  • How do I reset my password when I can't sign in?
  • How do I set a temporary password for a user?
  • How do I unsuspend access for a user?
  • How do I use the allowlist and blocklist to control access?
  • How do user roles change after setting up Active Directory or SSO?
  • I am unable to log into my Support account due to IP restrictions
  • I can't log into the Zendesk Support Help Center
  • Is it possible to enforce IP restrictions for agents, but not customers?
  • Is it possible to set up SSO auth within the Web Widget and the Chat Widget?
  • JWT invalid user error
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