Reporting and performance
Articles about the classic reporting tool in Zendesk Support
- How are the Home dashboard KPIs calculated?
- How can I add NPS score to end-user profiles?
- How do I generate a user's last login date list?
- Can I create a view of the Time Tracking app data?
- Can I report on skipped tickets in Guided mode?
- Can I track tags with the Team plan?
- Delays in receiving an email with the downloadable data export file
- Does ticket status affect or change full resolution time?
- How can I create a view or report on the age of a ticket?
- How do I report on the impact of a spam attack?
- How is CSAT is attributed to an agent?
- I do not see any custom date fields when I export tickets in CSV
- Reporting Overview custom date range limited to 90 days
- When is first reply time recorded in reporting?
- Why am I receiving unexpected bad satisfaction ratings?
- Why are my agents missing the reporting icon in Support?
- Why can't my agents see the Satisfaction and NPS dashboards? (Enterprise)
- Why did the Overview, Leaderboard, Satisfaction and Insights reporting tabs disappear?
- Why does my satisfaction survey response rate always show a 100% response?
- How are the Home dashboard KPIs calculated?
- How can I add NPS score to end-user profiles?
- How do I generate a user's last login date list?
- Can I create a view of the Time Tracking app data?
- Can I report on skipped tickets in Guided mode?
- Can I track tags with the Team plan?
- Delays in receiving an email with the downloadable data export file
- Does ticket status affect or change full resolution time?
- How can I create a view or report on the age of a ticket?
- How do I report on the impact of a spam attack?
- How is CSAT is attributed to an agent?
- I do not see any custom date fields when I export tickets in CSV
- Reporting Overview custom date range limited to 90 days
- When is first reply time recorded in reporting?
- Why am I receiving unexpected bad satisfaction ratings?
- Why are my agents missing the reporting icon in Support?
- Why can't my agents see the Satisfaction and NPS dashboards? (Enterprise)
- Why did the Overview, Leaderboard, Satisfaction and Insights reporting tabs disappear?
- Why does my satisfaction survey response rate always show a 100% response?