Reporting and performance
Articles about the classic reporting tool in Zendesk Support and Insights
- How are the Home dashboard KPIs calculated?
- How can I add NPS score to end-user profiles?
- How do I generate a user's last login date list?
- Agent touches in Insights
- Calculating the total average of individually averaged values
- Can I create a view of the Time Tracking app data?
- Can I export the data from the reports in the Reporting Overview?
- Can I provide users access to specific tabs within a restricted Insights dashboard?
- Can I report on skipped tickets in Guided mode?
- Can I report on the duration a tag was on a ticket?
- Can I report on the received at address within Insights?
- Can the display label of Insights attributes be changed?
- Creating custom metrics in Insights
- Delays in receiving an email with the downloadable data export file
- Disconnected User dashboard filter in Insights
- Discrepancies between Insights and Reporting Overview
- Discrepancy in Reporting statistics for different users
- Does ticket status affect or change full resolution time?
- Duplicate labels appearing in Insights graph
- Edit the name of an Insights dashboard's PDF file
- Filtering on reports for light agent-created tickets
- FRT reporting: Business hours and multiple agent shifts
- GoodData error: Report not computable due to improper metric definition
- Historical agent activity by Ticket ID
- How are one-touch resolutions calculated with Insights?
- How are ticket channels defined in Insights?
- How can I create a report for a specific user in Insights?
- How can I create a view or report on the age of a ticket?
- How can I delete an Insights dashboard?
- How can I duplicate a report in Insights?
- How are the Home dashboard KPIs calculated?
- How can I add NPS score to end-user profiles?
- How do I generate a user's last login date list?
- Agent touches in Insights
- Calculating the total average of individually averaged values
- Can I create a view of the Time Tracking app data?
- Can I export the data from the reports in the Reporting Overview?
- Can I provide users access to specific tabs within a restricted Insights dashboard?
- Can I report on skipped tickets in Guided mode?
- Can I report on the duration a tag was on a ticket?
- Can I report on the received at address within Insights?
- Can the display label of Insights attributes be changed?
- Creating custom metrics in Insights
- Delays in receiving an email with the downloadable data export file
- Disconnected User dashboard filter in Insights
- Discrepancies between Insights and Reporting Overview
- Discrepancy in Reporting statistics for different users
- Does ticket status affect or change full resolution time?
- Duplicate labels appearing in Insights graph
- Edit the name of an Insights dashboard's PDF file
- Filtering on reports for light agent-created tickets
- FRT reporting: Business hours and multiple agent shifts
- GoodData error: Report not computable due to improper metric definition
- Historical agent activity by Ticket ID
- How are one-touch resolutions calculated with Insights?
- How are ticket channels defined in Insights?
- How can I create a report for a specific user in Insights?
- How can I create a view or report on the age of a ticket?
- How can I delete an Insights dashboard?
- How can I duplicate a report in Insights?