Logo
Community
English (US)
languages
Deutsch Español Français 日本語 한국어 Português do Brasil
Current: English (US)
Sign in
  1. Zendesk help
  2. Support
  3. Advice and troubleshooting
  4. Reporting and performance
  1. Zendesk help
  2. Support
  3. Advice and troubleshooting
  4. Reporting and performance

Reporting and performance

Articles about the classic reporting tool in Zendesk Support and Insights

  • How are the Home dashboard KPIs calculated?
  • How can I add NPS score to end-user profiles?
  • How do I generate a user's last login date list?
  • Calculating the total average of individually averaged values
  • Can I create a view of the Time Tracking app data?
  • Can I export the data from the reports in the Reporting Overview?
  • Can I provide users access to specific tabs within a restricted Insights dashboard?
  • Can I report on skipped tickets in Guided mode?
  • Can I report on the duration a tag was on a ticket?
  • Can I track tags with the Team plan?
  • Can the display label of Insights attributes be changed?
  • Delays in receiving an email with the downloadable data export file
  • Disconnected User dashboard filter in Insights
  • Discrepancies between Insights and Reporting Overview
  • Discrepancy in Reporting statistics for different users
  • Does ticket status affect or change full resolution time?
  • Duplicate labels appearing in Insights graph
  • Edit the name of an Insights dashboard's PDF file
  • Filtering on reports for light agent-created tickets
  • FRT reporting: Business hours and multiple agent shifts
  • GoodData error: Report not computable due to improper metric definition
  • Historical agent activity by Ticket ID
  • How are one-touch resolutions calculated with Insights?
  • How are ticket channels defined in Insights?
  • How can I create a report for a specific user in Insights?
  • How can I create a view or report on the age of a ticket?
  • How can I delete an Insights dashboard?
  • How can I duplicate a report in Insights?
  • How can I report ticket age in days based on when the ticket was solved?
  • How can I see user email addresses in Insights?
  • How are the Home dashboard KPIs calculated?
  • How can I add NPS score to end-user profiles?
  • How do I generate a user's last login date list?
  • Calculating the total average of individually averaged values
  • Can I create a view of the Time Tracking app data?
  • Can I export the data from the reports in the Reporting Overview?
  • Can I provide users access to specific tabs within a restricted Insights dashboard?
  • Can I report on skipped tickets in Guided mode?
  • Can I report on the duration a tag was on a ticket?
  • Can I track tags with the Team plan?
  • Can the display label of Insights attributes be changed?
  • Delays in receiving an email with the downloadable data export file
  • Disconnected User dashboard filter in Insights
  • Discrepancies between Insights and Reporting Overview
  • Discrepancy in Reporting statistics for different users
  • Does ticket status affect or change full resolution time?
  • Duplicate labels appearing in Insights graph
  • Edit the name of an Insights dashboard's PDF file
  • Filtering on reports for light agent-created tickets
  • FRT reporting: Business hours and multiple agent shifts
  • GoodData error: Report not computable due to improper metric definition
  • Historical agent activity by Ticket ID
  • How are one-touch resolutions calculated with Insights?
  • How are ticket channels defined in Insights?
  • How can I create a report for a specific user in Insights?
  • How can I create a view or report on the age of a ticket?
  • How can I delete an Insights dashboard?
  • How can I duplicate a report in Insights?
  • How can I report ticket age in days based on when the ticket was solved?
  • How can I see user email addresses in Insights?
  • Next ›
  • Last »
Zendesk 1019 Market St., San Francisco, CA 94103 Privacy Policy | Terms & Conditions | System Status
Powered by Zendesk