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  1. Zendesk help
  2. Support
  3. Advice and troubleshooting
  4. Tickets
  1. Zendesk help
  2. Support
  3. Advice and troubleshooting
  4. Tickets

Tickets

Articles about tickets, ticket fields, ticket forms, macros, views and tags in Zendesk Support

  • How do I set an external ID of a Zendesk Support ticket?
  • Why did my tickets disappear from my views?
  • Agent signatures have incorrect formatting
  • An incident ticket connected to a problem ticket cannot be updated
  • Are there ways for certain skills to override other skills?
  • Can a ticket have multiple assignees at one time?
  • Can agents submit satisfaction ratings on tickets?
  • Can customers change their satisfaction rating?
  • Can customers see private notes?
  • Can I add a CC field to the ticket forms used in my Help Center?
  • Can I add an internal note and a public reply to a ticket at the same time?
  • Can I add custom ticket statuses?
  • Can I add hyperlinks to tickets through macros?
  • Can I allow my end users to see their ticket type?
  • Can I alter a custom ticket field type?
  • Can I auto or bulk create or update a set of child tickets?
  • Can I auto-assign a ticket that is in a solved status?
  • Can I automatically assign tickets to agents when I use the play button?
  • Can I automatically CC all users in an organization?
  • Can I automatically merge tickets from the same sender?
  • Can I avoid the clutter caused by multiple custom fields displayed on tickets? 
  • Can I bulk create tickets to email my users?
  • Can I bulk delete suspended tickets?
  • Can I change a ticket status back to New?
  • Can I change the attachment size limit in ticket comments?
  • Can I change the default comment that shows up when I merge two tickets?
  • Can I change the order of the comments as an agent when viewing a ticket?
  • Can I change the ticket priority value back to no priority?
  • Can I change the ticket Type?
  • Can I create a free form text field option within a drop-down list?
  • How do I set an external ID of a Zendesk Support ticket?
  • Why did my tickets disappear from my views?
  • Agent signatures have incorrect formatting
  • An incident ticket connected to a problem ticket cannot be updated
  • Are there ways for certain skills to override other skills?
  • Can a ticket have multiple assignees at one time?
  • Can agents submit satisfaction ratings on tickets?
  • Can customers change their satisfaction rating?
  • Can customers see private notes?
  • Can I add a CC field to the ticket forms used in my Help Center?
  • Can I add an internal note and a public reply to a ticket at the same time?
  • Can I add custom ticket statuses?
  • Can I add hyperlinks to tickets through macros?
  • Can I allow my end users to see their ticket type?
  • Can I alter a custom ticket field type?
  • Can I auto or bulk create or update a set of child tickets?
  • Can I auto-assign a ticket that is in a solved status?
  • Can I automatically assign tickets to agents when I use the play button?
  • Can I automatically CC all users in an organization?
  • Can I automatically merge tickets from the same sender?
  • Can I avoid the clutter caused by multiple custom fields displayed on tickets? 
  • Can I bulk create tickets to email my users?
  • Can I bulk delete suspended tickets?
  • Can I change a ticket status back to New?
  • Can I change the attachment size limit in ticket comments?
  • Can I change the default comment that shows up when I merge two tickets?
  • Can I change the order of the comments as an agent when viewing a ticket?
  • Can I change the ticket priority value back to no priority?
  • Can I change the ticket Type?
  • Can I create a free form text field option within a drop-down list?
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