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  1. Zendesk help
  2. Support
  3. Support advice and troubleshooting
  4. Tickets
  1. Zendesk help
  2. Support
  3. Support advice and troubleshooting
  4. Tickets

Tickets

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Articles about tickets, ticket fields, ticket forms, macros, views and tags in Zendesk Support

  • Why did my tickets disappear from my views?
  • "Recently viewed tickets..." preview is blank
  • An incident ticket connected to a problem ticket cannot be updated
  • Are tickets and ticket data kept permanently on my Zendesk?
  • Can a ticket have multiple assignees at one time?
  • Can agents submit satisfaction ratings on tickets?
  • Can customers change their satisfaction rating?
  • Can I add custom ticket statuses?
  • Can I allow my end users to see their ticket type?
  • Can I auto or bulk create or update a set of child tickets?
  • Can I automatically CC all users in an organization?
  • Can I automatically merge tickets from the same sender?
  • Can I bulk create tickets to email my users?
  • Can I bulk delete suspended tickets?
  • Can I create a view of tickets I'm CC'd on? 
  • Can I delete comments in my tickets?
  • Can I edit a ticket comment once it's added to a ticket?
  • Can I edit closed tickets?
  • Can I edit the priority field?
  • Can I edit the suspended tickets view?
  • Can I exclude a specific ticket status when searching all tickets?
  • Can I export a select group of tickets to a CSV file?
  • Can I limit the tags that my agents can use in tickets?
  • Can I make the "Required to submit a request" option applicable to agents?
  • Can I modify the "Your Assigned Tickets" view for guided mode agents?
  • Can I rename tags in my Support account?
  • Can I require a field to be set before moving to a status other than Solved?
  • Can I require a tag to be applied before a ticket is solved?
  • Can I restrict a ticket form so that it can only be used by agents in a specific group?
  • Can I un-merge tickets?
  • Why did my tickets disappear from my views?
  • "Recently viewed tickets..." preview is blank
  • An incident ticket connected to a problem ticket cannot be updated
  • Are tickets and ticket data kept permanently on my Zendesk?
  • Can a ticket have multiple assignees at one time?
  • Can agents submit satisfaction ratings on tickets?
  • Can customers change their satisfaction rating?
  • Can I add custom ticket statuses?
  • Can I allow my end users to see their ticket type?
  • Can I auto or bulk create or update a set of child tickets?
  • Can I automatically CC all users in an organization?
  • Can I automatically merge tickets from the same sender?
  • Can I bulk create tickets to email my users?
  • Can I bulk delete suspended tickets?
  • Can I create a view of tickets I'm CC'd on? 
  • Can I delete comments in my tickets?
  • Can I edit a ticket comment once it's added to a ticket?
  • Can I edit closed tickets?
  • Can I edit the priority field?
  • Can I edit the suspended tickets view?
  • Can I exclude a specific ticket status when searching all tickets?
  • Can I export a select group of tickets to a CSV file?
  • Can I limit the tags that my agents can use in tickets?
  • Can I make the "Required to submit a request" option applicable to agents?
  • Can I modify the "Your Assigned Tickets" view for guided mode agents?
  • Can I rename tags in my Support account?
  • Can I require a field to be set before moving to a status other than Solved?
  • Can I require a tag to be applied before a ticket is solved?
  • Can I restrict a ticket form so that it can only be used by agents in a specific group?
  • Can I un-merge tickets?
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