Tickets
Articles about tickets, ticket fields, ticket forms, macros, views and tags in Zendesk Support
- Why did my tickets disappear from my views?
- An incident ticket connected to a problem ticket cannot be updated
- Can a ticket have multiple assignees at one time?
- Can agents submit satisfaction ratings on tickets?
- Can customers change their satisfaction rating?
- Can customers see private notes?
- Can I add an internal note and a public reply to a ticket at the same time?
- Can I add custom ticket statuses?
- Can I allow my end users to see their ticket type?
- Can I alter a custom ticket field type?
- Can I auto or bulk create or update a set of child tickets?
- Can I auto-assign a ticket that is in a solved status?
- Can I automatically CC all users in an organization?
- Can I automatically merge tickets from the same sender?
- Can I avoid the clutter caused by multiple custom fields displayed on tickets?
- Can I bulk create tickets to email my users?
- Can I bulk delete suspended tickets?
- Can I change a ticket status back to New?
- Can I change the ticket priority value back to no priority?
- Can I change the ticket Type?
- Can I create a view of tickets I'm CC'd on?
- Can I delete comments in my tickets?
- Can I edit a ticket comment once it's added to a ticket?
- Can I edit closed tickets?
- Can I edit the priority field?
- Can I edit the suspended tickets view?
- Can I exclude a specific ticket status when searching all tickets?
- Can I export a list of my custom ticket fields?
- Can I export a select group of tickets to a CSV file?
- Can I have two custom ticket fields placed side by side in the agent interface?
- Why did my tickets disappear from my views?
- An incident ticket connected to a problem ticket cannot be updated
- Can a ticket have multiple assignees at one time?
- Can agents submit satisfaction ratings on tickets?
- Can customers change their satisfaction rating?
- Can customers see private notes?
- Can I add an internal note and a public reply to a ticket at the same time?
- Can I add custom ticket statuses?
- Can I allow my end users to see their ticket type?
- Can I alter a custom ticket field type?
- Can I auto or bulk create or update a set of child tickets?
- Can I auto-assign a ticket that is in a solved status?
- Can I automatically CC all users in an organization?
- Can I automatically merge tickets from the same sender?
- Can I avoid the clutter caused by multiple custom fields displayed on tickets?
- Can I bulk create tickets to email my users?
- Can I bulk delete suspended tickets?
- Can I change a ticket status back to New?
- Can I change the ticket priority value back to no priority?
- Can I change the ticket Type?
- Can I create a view of tickets I'm CC'd on?
- Can I delete comments in my tickets?
- Can I edit a ticket comment once it's added to a ticket?
- Can I edit closed tickets?
- Can I edit the priority field?
- Can I edit the suspended tickets view?
- Can I exclude a specific ticket status when searching all tickets?
- Can I export a list of my custom ticket fields?
- Can I export a select group of tickets to a CSV file?
- Can I have two custom ticket fields placed side by side in the agent interface?