Tickets
- "Recently viewed tickets..." preview is blank
- A trigger notification should have gone out, but did not – additional considerations
- Adding the SLA breach countdown to your views
- An incident ticket connected to a problem ticket cannot be updated
- Are tickets and ticket data kept permanently on my Zendesk?
- Can a custom field calculate an equation?
- Can a ticket have multiple assignees at one time?
- Can agents submit satisfaction ratings on tickets?
- Can I add custom ticket statuses?
- Can I auto or bulk create or update a set of child tickets?
- Can I automatically CC all users in an organization?
- Can I bulk create tickets to email my users?
- Can I bulk delete suspended tickets?
- Can I create a view of tickets I'm CC'd on?
- Can I delete comments in my tickets?
- Can I edit a ticket comment once it's added to a ticket?
- Can I edit closed tickets?
- Can I edit the suspended tickets view?
- Can I exclude a specific ticket status when searching all tickets?
- Can I modify the "Your Assigned Tickets" view for guided mode agents?
- Can I rename tags in my Support account?
- Can I restrict a ticket form so that it can only be used by agents in a specific group?
- Can I un-merge tickets?
- Can I view the IP address and other detailed user information from within a ticket?
- Can light agents add public replies to their requested tickets?
- Can macros belong to multiple groups?
- Can the user information in the ticket event log be customized?
- Can Zendesk Support equally distribute tickets amongst agents or groups?
- Cannot create default ticket form on Sandbox account
- Cannot expand tags after deleting some
- "Recently viewed tickets..." preview is blank
- A trigger notification should have gone out, but did not – additional considerations
- Adding the SLA breach countdown to your views
- An incident ticket connected to a problem ticket cannot be updated
- Are tickets and ticket data kept permanently on my Zendesk?
- Can a custom field calculate an equation?
- Can a ticket have multiple assignees at one time?
- Can agents submit satisfaction ratings on tickets?
- Can I add custom ticket statuses?
- Can I auto or bulk create or update a set of child tickets?
- Can I automatically CC all users in an organization?
- Can I bulk create tickets to email my users?
- Can I bulk delete suspended tickets?
- Can I create a view of tickets I'm CC'd on?
- Can I delete comments in my tickets?
- Can I edit a ticket comment once it's added to a ticket?
- Can I edit closed tickets?
- Can I edit the suspended tickets view?
- Can I exclude a specific ticket status when searching all tickets?
- Can I modify the "Your Assigned Tickets" view for guided mode agents?
- Can I rename tags in my Support account?
- Can I restrict a ticket form so that it can only be used by agents in a specific group?
- Can I un-merge tickets?
- Can I view the IP address and other detailed user information from within a ticket?
- Can light agents add public replies to their requested tickets?
- Can macros belong to multiple groups?
- Can the user information in the ticket event log be customized?
- Can Zendesk Support equally distribute tickets amongst agents or groups?
- Cannot create default ticket form on Sandbox account
- Cannot expand tags after deleting some