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  1. Zendesk help
  2. Support
  3. Support advice and troubleshooting
  4. Email
  1. Zendesk help
  2. Support
  3. Support advice and troubleshooting
  4. Email

Email

Articles about email deliverability issues, settings, and common questions

  • "Net::IMAP::NoResponseError:Duplicate folder name (Failure)" error message for Gmail Connector
  • Agent name in personalized email replies and comments
  • Answer Bot Notifications are not compatible with the deprecated {{Header}} placeholder
  • Are emails reimported when I reconnect the Gmail connector?
  • Are outgoing emails in Zendesk encrypted to end-users? 
  • Are SMIME Emails supported?
  • Are there any space or sending limitations on email notifications imposed by Zendesk?
  • Best practices to ensure email systems work with Zendesk Support
  • Blocking the email channel
  • Can I add custom ticket field values to email notifications?
  • Can I change the priority level of the email notifications sent from my ticket updates?
  • Can I edit the email template?
  • Can I have multiple TXT records configured on the same domain for multiple Zendesk accounts?
  • Can I remove the via subdomain.zendesk.com in the email to Gmail accounts?
  • Can I send one email to create two different tickets in two Zendesk accounts?
  • Can I send out mass emails campaigns to customers from Zendesk?
  • Can I set the requester of a ticket using information in the body of a ticket created via email?
  • Can I set up an SPF record, in my personal email account, to send mail on behalf of my Zendesk Support address?
  • Can I use an email alias, distribution list, or Google Group as a support address?
  • Can I use an external support address that is not added as a support address in Zendesk?
  • Can I use or set up an SMTP relay for sending or receiving emails?
  • CCed email address not added to my Support ticket
  • Checking outbound email notification delivery status when using Send email via Gmail
  • Common issues with email deliverability
  • Customer emails don't show up in Zendesk
  • Customers are not receiving emails
  • Do I need a new Zendesk support email for each external address I connect?
  • Does Zendesk support read receipts?
  • Email troubleshooting guide
  • Emails suspended due to an "Automatic email processing failed" error
  • "Net::IMAP::NoResponseError:Duplicate folder name (Failure)" error message for Gmail Connector
  • Agent name in personalized email replies and comments
  • Answer Bot Notifications are not compatible with the deprecated {{Header}} placeholder
  • Are emails reimported when I reconnect the Gmail connector?
  • Are outgoing emails in Zendesk encrypted to end-users? 
  • Are SMIME Emails supported?
  • Are there any space or sending limitations on email notifications imposed by Zendesk?
  • Best practices to ensure email systems work with Zendesk Support
  • Blocking the email channel
  • Can I add custom ticket field values to email notifications?
  • Can I change the priority level of the email notifications sent from my ticket updates?
  • Can I edit the email template?
  • Can I have multiple TXT records configured on the same domain for multiple Zendesk accounts?
  • Can I remove the via subdomain.zendesk.com in the email to Gmail accounts?
  • Can I send one email to create two different tickets in two Zendesk accounts?
  • Can I send out mass emails campaigns to customers from Zendesk?
  • Can I set the requester of a ticket using information in the body of a ticket created via email?
  • Can I set up an SPF record, in my personal email account, to send mail on behalf of my Zendesk Support address?
  • Can I use an email alias, distribution list, or Google Group as a support address?
  • Can I use an external support address that is not added as a support address in Zendesk?
  • Can I use or set up an SMTP relay for sending or receiving emails?
  • CCed email address not added to my Support ticket
  • Checking outbound email notification delivery status when using Send email via Gmail
  • Common issues with email deliverability
  • Customer emails don't show up in Zendesk
  • Customers are not receiving emails
  • Do I need a new Zendesk support email for each external address I connect?
  • Does Zendesk support read receipts?
  • Email troubleshooting guide
  • Emails suspended due to an "Automatic email processing failed" error
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