Articles about email deliverability issues, settings, and common questions
- "Net::IMAP::NoResponseError:Duplicate folder name (Failure)" error message for Gmail Connector
- Agent name in personalized email replies and comments
- Answer Bot Notifications are not compatible with the deprecated {{Header}} placeholder
- Are outgoing emails in Zendesk encrypted to end-users?
- Are SMIME Emails supported?
- Are there any space or sending limitations on email notifications imposed by Zendesk?
- Can I add custom ticket field values to email notifications?
- Can I change the priority level of the email notifications sent from my ticket updates?
- Can I enable personalized email replies for specific agent groups?
- Can I send one email to create two different tickets in two Zendesk accounts?
- Can I send out mass emails campaigns to customers from Zendesk?
- Can I set the requester of a ticket using information in the body of a ticket created via email?
- Can I set up an SPF record, in my personal email account, to send mail on behalf of my Zendesk Support address?
- Can I use an external support address that is not added as a support address in Zendesk?
- Can I use or set up an SMTP relay for sending or receiving emails?
- CC'd email address not added to my Support ticket
- Checking outbound email notification delivery status when using Send email via Gmail
- Common issues with email deliverability
- Do I need a new Zendesk support email for each external address I connect?
- Does Zendesk support read receipts?
- Duplicate tickets from Gmail Connector
- Every incoming email sent to my Zendesk is suspended
- How are CCs in Zendesk different from CCs in an email client?
- How can I identify if a ticket is a recovered suspended ticket?
- How can I publicly reply to a ticket through my email when comments via email are private by default?
- How can I remove the "##- Please type your reply above this line -##" from my outgoing email notifications?
- How can I stop my emails from going into my customer's spam folder?
- How can I stop receiving email notifications when a ticket is assigned to me?
- How can I switch from the Gmail connector to a standard email forwarding?
- How can I switch my G Suite account domain and continue using the same Zendesk instance?
- "Net::IMAP::NoResponseError:Duplicate folder name (Failure)" error message for Gmail Connector
- Agent name in personalized email replies and comments
- Answer Bot Notifications are not compatible with the deprecated {{Header}} placeholder
- Are outgoing emails in Zendesk encrypted to end-users?
- Are SMIME Emails supported?
- Are there any space or sending limitations on email notifications imposed by Zendesk?
- Can I add custom ticket field values to email notifications?
- Can I change the priority level of the email notifications sent from my ticket updates?
- Can I enable personalized email replies for specific agent groups?
- Can I send one email to create two different tickets in two Zendesk accounts?
- Can I send out mass emails campaigns to customers from Zendesk?
- Can I set the requester of a ticket using information in the body of a ticket created via email?
- Can I set up an SPF record, in my personal email account, to send mail on behalf of my Zendesk Support address?
- Can I use an external support address that is not added as a support address in Zendesk?
- Can I use or set up an SMTP relay for sending or receiving emails?
- CC'd email address not added to my Support ticket
- Checking outbound email notification delivery status when using Send email via Gmail
- Common issues with email deliverability
- Do I need a new Zendesk support email for each external address I connect?
- Does Zendesk support read receipts?
- Duplicate tickets from Gmail Connector
- Every incoming email sent to my Zendesk is suspended
- How are CCs in Zendesk different from CCs in an email client?
- How can I identify if a ticket is a recovered suspended ticket?
- How can I publicly reply to a ticket through my email when comments via email are private by default?
- How can I remove the "##- Please type your reply above this line -##" from my outgoing email notifications?
- How can I stop my emails from going into my customer's spam folder?
- How can I stop receiving email notifications when a ticket is assigned to me?
- How can I switch from the Gmail connector to a standard email forwarding?
- How can I switch my G Suite account domain and continue using the same Zendesk instance?