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Using the knowledge base in Help Center

Using sample articles for the Employee Services Suite

Every new Employee Services Suite account comes with a set of sample data intended to help you get sta...

Edited Apr 04, 2025

0 votes  ·  0 comments

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Organizing knowledge base content in categories and sections

What's my plan? Suite Any plan Support with Guide, any plan Quick Look: Help center or Knowl...

Edited Mar 25, 2025

11 votes  ·  22 comments

11

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22

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Adding subsections to create more levels in your help center

What's my plan? Suite Enterprise or Enterprise Plus Support with Guide Enterprise Quick Look...

Edited Mar 25, 2025

9 votes  ·  25 comments

9

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25

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Displaying subsections in your help center

What's my plan? Suite Enterprise or Enterprise Plus Support with Guide Enterprise Flexible H...

Edited Mar 06, 2025

6 votes  ·  11 comments

6

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11

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Creating templates for Knowledge

What's my plan? Suite Growth, Professional, Enterprise, or Enterprise Plus Support with Guide, any p...

Edited Mar 25, 2025

18 votes  ·  25 comments

18

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25

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Viewing and managing your content hierarchy in Arrange Articles

What's my plan? Suite Any plan Support with Guide, any plan Quick Look: Knowledge admin > Ar...

Edited Mar 25, 2025

6 votes  ·  27 comments

6

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27

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Moving sections and articles in the help center

What's my plan? Suite Any plan Support with Guide, any plan Quick Look: Knowledge a...

Edited Mar 28, 2025

4 votes  ·  18 comments

4

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18

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Reordering knowledge base content within categories and sections

What's my plan? Suite Any plan Support with Guide, any plan Quick Look: Knowledge admin > Ar...

Edited Mar 25, 2025

5 votes  ·  24 comments

5

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Viewing a list of all unverified articles that need verification

What's my plan? Suite Enterprise or Enterprise Plus Support with Guide Enterprise Quick Look...

Edited Mar 25, 2025

0 votes  ·  6 comments

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6

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Moderating end-user content

What's my plan? Suite Growth, Professional, Enterprise, or Enterprise Plus Support with Guide, any p...

Edited Mar 25, 2025

14 votes  ·  29 comments

14

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29

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Managing your saved article lists

What's my plan? Suite Growth, Professional, Enterprise, or Enterprise Plus Support with Guide, any p...

Edited Mar 25, 2025

2 votes  ·  4 comments

2

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4

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Viewing a list of articles where a user segment is applied for view permissions

What's my plan? Suite Any plan Support with Guide, any plan You apply a user segment to an ar...

Edited Mar 25, 2025

2 votes  ·  0 comments

2

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Viewing a list of articles with a specific management permission

What's my plan? Suite Growth, Professional, Enterprise, or Enterprise Plus Support with Guide, any p...

Edited Mar 25, 2025

0 votes  ·  0 comments

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Viewing lists of articles in various Team Publishing workflow states

What's my plan? Suite Enterprise or Enterprise Plus Support with Guide Enterprise With Team P...

Edited Mar 25, 2025

8 votes  ·  0 comments

8

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Using the metrics that matter to improve your knowledge base

What's my plan? Suite All plans Support with Guide all plans Support teams know the most ab...

Edited Mar 06, 2025

3 votes  ·  6 comments

3

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6

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About help center spam prevention

Suite All plans Support with Guide all plans Spam is a problem we all generally deal with in...

Edited Mar 06, 2025

5 votes  ·  0 comments

5

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Marking content as spam and removing it from your help center

What's my plan? Suite Any plan Support with Guide, any plan Note: This feature is also avail...

Edited Mar 25, 2025

5 votes  ·  0 comments

5

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Using article lists for different views of your knowledge base content

What's my plan? Suite Any plan Support with Guide, any plan Note: Article lists are availab...

Edited Mar 25, 2025

6 votes  ·  11 comments

6

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11

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CAPTCHA FAQs

Suite All plans Support with Guide all plans To keep customers safe from bad bots when acce...

Edited Mar 06, 2025

2 votes  ·  24 comments

2

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24

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How product docs are produced at Zendesk

All public-facing product documentation for Zendesk is published in this Zendesk help cent...

Edited Mar 25, 2025

8 votes  ·  4 comments

8

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4

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Using the service catalog to help employees make and view service requests (EAP)

Attention: The features described in this article are currently available in an early access pro...

Edited Mar 25, 2025

0 votes  ·  7 comments

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7

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