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  1. Zendesk help
  2. Talk
  3. Advice and troubleshooting
  4. Managing Text
  1. Zendesk help
  2. Talk
  3. Advice and troubleshooting
  4. Managing Text

Managing Text

Articles about managing Zendesk Text for admins

  • How can I send a text to customers on a ticket that originated in a non-SMS channel?
  • Can I send an SMS through the API?
  • Do I need to create a trigger to reply to an inbound SMS message?
  • How do I add a "text us" button to my website?
  • Can I use Zendesk to send mass text messages?
  • How do I request a list of users who have used a STOP code to Zendesk Text messages?
  • What file types does Zendesk Talk recognize in MMS messages?
  • Why do agents receive back the same SMS they sent using their mobile phone?
  • How can I automatically notify users that their text message was received?
  • How do I prevent email notifications from being sent out on SMS tickets?
  • How can I send an automatic SMS when customers call in?
  • About opt-out keywords for Zendesk Text
  • Does Zendesk allow short code numbers for Text?
  • Why do my SMS messages fail to send?
  • Can I use a 1(800) number as a Text line in Zendesk Talk?
  • Alert customers of your Text only support line
  • How do I add Text to my Talk number?
  • How can I send a text to customers on a ticket that originated in a non-SMS channel?
  • Can I send an SMS through the API?
  • Do I need to create a trigger to reply to an inbound SMS message?
  • How do I add a "text us" button to my website?
  • Can I use Zendesk to send mass text messages?
  • How do I request a list of users who have used a STOP code to Zendesk Text messages?
  • What file types does Zendesk Talk recognize in MMS messages?
  • Why do agents receive back the same SMS they sent using their mobile phone?
  • How can I automatically notify users that their text message was received?
  • How do I prevent email notifications from being sent out on SMS tickets?
  • How can I send an automatic SMS when customers call in?
  • About opt-out keywords for Zendesk Text
  • Does Zendesk allow short code numbers for Text?
  • Why do my SMS messages fail to send?
  • Can I use a 1(800) number as a Text line in Zendesk Talk?
  • Alert customers of your Text only support line
  • How do I add Text to my Talk number?
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