Explore basics
Articles about common issues and questions with Zendesk Explore
- What happens to drop-down values in Explore when the ticket field value is modified?
- Is Explore HIPAA compliant?
- How do I know if I have Zendesk Explore?
- Do I need to create a calculated metric or attribute?
- Which datasets use the latest data schema?
- Why don't I see the Chat dataset or a Chat dashboard within Explore?
- Why do I see the message "This resource is locked because it is currently being edited by" [agent name] in Explore?
- Why do I see discrepancies between Insights and Explore?
- Which time zone does Explore use?
- When is my Support ticket backlog data available in Explore?
- What day is the start of the week for Explore's week attributes?
- Unable to access Explore and being redirected back to Support
- How frequently does my Zendesk data sync to Explore?
- How do I rename a dataset in Explore?
- Can I restrict a subset of agents from viewing reports?
- Discrepancies between Explore and Reporting Overview
- What happens to drop-down values in Explore when the ticket field value is modified?
- Is Explore HIPAA compliant?
- How do I know if I have Zendesk Explore?
- Do I need to create a calculated metric or attribute?
- Which datasets use the latest data schema?
- Why don't I see the Chat dataset or a Chat dashboard within Explore?
- Why do I see the message "This resource is locked because it is currently being edited by" [agent name] in Explore?
- Why do I see discrepancies between Insights and Explore?
- Which time zone does Explore use?
- When is my Support ticket backlog data available in Explore?
- What day is the start of the week for Explore's week attributes?
- Unable to access Explore and being redirected back to Support
- How frequently does my Zendesk data sync to Explore?
- How do I rename a dataset in Explore?
- Can I restrict a subset of agents from viewing reports?
- Discrepancies between Explore and Reporting Overview