Explore basics
Articles about common issues and questions with Zendesk Explore
- Why do I see “Download failed” when trying to export my query?
- Why is the Talk dataset or the Talk dashboard missing in Explore?
- Why do I receive a “Network error” in my query?
- Does the first reply time reply take into account business hours?
- How do I add users to Explore? [VIDEO]
- Can I report on light agents with Explore?
- No permission to access Explore
- Explore interface walk-through [Video]
- Why aren't there any dashboards available in Explore?
- What happens to drop-down values in Explore when the ticket field value is modified?
- Is Explore HIPAA compliant?
- How do I know if I have Zendesk Explore?
- Do I need to create a calculated metric or attribute?
- Which datasets use the latest data schema?
- Why don't I see the Chat dataset or a Chat dashboard within Explore?
- Why do I see the message "This resource is locked because it is currently being edited by" [agent name] in Explore?
- Why do I see discrepancies between Insights and Explore?
- Which time zone does Zendesk Explore use?
- When is my Support ticket backlog data available in Explore?
- What day is the start of the week for Explore's week attributes?
- Unable to access Explore and being redirected back to Support
- How frequently does my Zendesk data sync to Explore?
- How do I rename a dataset in Explore?
- Can I restrict a subset of agents from viewing reports?
- Discrepancies between Explore and Reporting Overview
- Why do I see “Download failed” when trying to export my query?
- Why is the Talk dataset or the Talk dashboard missing in Explore?
- Why do I receive a “Network error” in my query?
- Does the first reply time reply take into account business hours?
- How do I add users to Explore? [VIDEO]
- Can I report on light agents with Explore?
- No permission to access Explore
- Explore interface walk-through [Video]
- Why aren't there any dashboards available in Explore?
- What happens to drop-down values in Explore when the ticket field value is modified?
- Is Explore HIPAA compliant?
- How do I know if I have Zendesk Explore?
- Do I need to create a calculated metric or attribute?
- Which datasets use the latest data schema?
- Why don't I see the Chat dataset or a Chat dashboard within Explore?
- Why do I see the message "This resource is locked because it is currently being edited by" [agent name] in Explore?
- Why do I see discrepancies between Insights and Explore?
- Which time zone does Zendesk Explore use?
- When is my Support ticket backlog data available in Explore?
- What day is the start of the week for Explore's week attributes?
- Unable to access Explore and being redirected back to Support
- How frequently does my Zendesk data sync to Explore?
- How do I rename a dataset in Explore?
- Can I restrict a subset of agents from viewing reports?
- Discrepancies between Explore and Reporting Overview