Explore basics
Articles about common issues and questions with Zendesk Explore
- Why do I see "This resource is locked" in Explore?
- What topics can I report on?
- How to create a report
- What is a non-answered call?
- Do deleted brands remain in Explore queries?
- Can I import external data into Explore?
- I accidentally deleted a metric from Explore, can I recover it?
- How do I delete data from Explore?
- Is Explore included with my Chat account?
- Can I see the number of times my agents have viewed a report in Explore?
- What goes in the rows and columns of an Explore query?
- Why can't I access my Insights reports?
- If a ticket is created from a live chat and immediately solved, does it count as a one-touch ticket?
- What is the difference between a dashboard and a query?
- Should I apply filters at the query or dashboard level?
- How do I access Explore? [Video]
- Can I display all of my data on the same query?
- What is the difference between the Tickets, Ticket updates, and Backlog datasets?
- Where should I add metrics and attributes in a query?
- What is the difference between a metric and an attribute?
- How do I validate my Explore report is showing the correct data?
- Troubleshooting guide: Explore reporting data discrepancy
- Is it possible to make queries private in Explore?
- Where do I find the event filter in Explore?
- It's been more than an hour since my Explore data synced
- What Explore reporting options are available for merged tickets?
- What is an engagement in Chat?
- What is the difference between calls and call legs?
- What is the difference between Backlog recorded and Backlog end of period?
- Why is the number of SLA tickets different from the sum of Achieved, Breached and Active SLA tickets?
- Why do I see "This resource is locked" in Explore?
- What topics can I report on?
- How to create a report
- What is a non-answered call?
- Do deleted brands remain in Explore queries?
- Can I import external data into Explore?
- I accidentally deleted a metric from Explore, can I recover it?
- How do I delete data from Explore?
- Is Explore included with my Chat account?
- Can I see the number of times my agents have viewed a report in Explore?
- What goes in the rows and columns of an Explore query?
- Why can't I access my Insights reports?
- If a ticket is created from a live chat and immediately solved, does it count as a one-touch ticket?
- What is the difference between a dashboard and a query?
- Should I apply filters at the query or dashboard level?
- How do I access Explore? [Video]
- Can I display all of my data on the same query?
- What is the difference between the Tickets, Ticket updates, and Backlog datasets?
- Where should I add metrics and attributes in a query?
- What is the difference between a metric and an attribute?
- How do I validate my Explore report is showing the correct data?
- Troubleshooting guide: Explore reporting data discrepancy
- Is it possible to make queries private in Explore?
- Where do I find the event filter in Explore?
- It's been more than an hour since my Explore data synced
- What Explore reporting options are available for merged tickets?
- What is an engagement in Chat?
- What is the difference between calls and call legs?
- What is the difference between Backlog recorded and Backlog end of period?
- Why is the number of SLA tickets different from the sum of Achieved, Breached and Active SLA tickets?