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  1. Zendesk help
  2. Explore
  3. Advice and troubleshooting
  4. Explore basics
  1. Zendesk help
  2. Explore
  3. Advice and troubleshooting
  4. Explore basics

Explore basics

Articles about common issues and questions with Zendesk Explore

  • When I lose access to Insights, will I still be able to see help center data like searches and views?
  • What topics can I report on?
  • How to create a report
  • What is a non-answered call?
  • Do deleted brands remain in Explore queries?
  • Can I import external data into Explore?
  • I accidentally deleted a metric from Explore, can I recover it?
  • How do I delete data from Explore?
  • Is Explore included with my Chat account?
  • Can I see the number of times my agents have viewed a report in Explore?
  • What goes in the rows and columns of an Explore query?
  • Why can't I access my Insights reports?
  • If a ticket is created from a live chat and immediately solved, does it count as a one-touch ticket?
  • What is the difference between a dashboard and a query?
  • Should I apply filters at the query or dashboard level?
  • How do I access Explore? [Video]
  • Can I display all of my data on the same query?
  • What is the difference between the Tickets, Ticket updates, and Backlog datasets?
  • Where should I add metrics and attributes in a query?
  • Advice and troubleshooting for moving from Insights to Explore
  • What is the difference between a metric and an attribute?
  • My Explore report does not match my Insights report
  • How do I validate my Explore report is showing the correct data?
  • Troubleshooting guide: Explore reporting data discrepancy
  • Is it possible to make queries private in Explore?
  • Where do I find the event filter in Explore?
  • It's been more than an hour since my Explore data synced
  • What Explore reporting options are available for merged tickets?
  • What is an engagement in Chat?
  • What is the difference between calls and call legs?
  • When I lose access to Insights, will I still be able to see help center data like searches and views?
  • What topics can I report on?
  • How to create a report
  • What is a non-answered call?
  • Do deleted brands remain in Explore queries?
  • Can I import external data into Explore?
  • I accidentally deleted a metric from Explore, can I recover it?
  • How do I delete data from Explore?
  • Is Explore included with my Chat account?
  • Can I see the number of times my agents have viewed a report in Explore?
  • What goes in the rows and columns of an Explore query?
  • Why can't I access my Insights reports?
  • If a ticket is created from a live chat and immediately solved, does it count as a one-touch ticket?
  • What is the difference between a dashboard and a query?
  • Should I apply filters at the query or dashboard level?
  • How do I access Explore? [Video]
  • Can I display all of my data on the same query?
  • What is the difference between the Tickets, Ticket updates, and Backlog datasets?
  • Where should I add metrics and attributes in a query?
  • Advice and troubleshooting for moving from Insights to Explore
  • What is the difference between a metric and an attribute?
  • My Explore report does not match my Insights report
  • How do I validate my Explore report is showing the correct data?
  • Troubleshooting guide: Explore reporting data discrepancy
  • Is it possible to make queries private in Explore?
  • Where do I find the event filter in Explore?
  • It's been more than an hour since my Explore data synced
  • What Explore reporting options are available for merged tickets?
  • What is an engagement in Chat?
  • What is the difference between calls and call legs?
  • Next ›
  • Last »
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