Reporting and analytics admin questions
Articles that help understand the basic concepts of reporting and analytics with Explore. Articles about migrating from Insights to Explore, general settings, access and licensing, datasets availability, data syncs, and other miscellaneous topics.
- Where can I grant agents access to Explore? [Video]
- How can I change the status of my agents?
- Why is my prebuilt Chat dashboard empty on Explore?
- Why does overall sum remain consistent, even when sorting by the top or bottom attribute?
- Why don’t I see the Live data (including Messaging) dashboard in Explore?
- Why do Explore vote metrics differ from article votes?
- Why do I see a difference between the data I get through APIs and the results from my Explore reports and dashboards?
- Can I migrate reporting data from one Zendesk instance to another?
- Can I report on the number of tickets with attachments in Explore?
- How can I automatically email my Explore report?
- When did my data last sync in Explore?
- Why don't I see an agent's current work items when I drill into a live metric?
- When is my Support ticket backlog data available in Explore?
- How can I start using Explore? [Video]
- Will Zendesk migrate my custom Insights report to Explore for me?
- What language will my Explore report be displayed in?
- Can I share reports with people outside of Zendesk?
- Do I have to purchase the same number of agent licenses for Support and Explore?
- Will my custom dataset still receive updates from Zendesk?
- Can I export just one tab of an Explore dashboard?
- Why are my Explore reports cut off or missing at the bottom of my exported or scheduled dashboard PDF's and images?
- What data makes up my report or dashboard?
- Which time zone does Zendesk Explore use?
- Can I see the number of times my agents have viewed a report in Explore?
- Do deleted brands remain in Explore reports?
- How do I access Explore? [Video]
- Why aren't there any dashboards available in Explore?
- Error message: "It looks like you don't have permission to access Explore"
- What goes in the rows and columns of an Explore report?
- How do I delete data from Explore?
- Where can I grant agents access to Explore? [Video]
- How can I change the status of my agents?
- Why is my prebuilt Chat dashboard empty on Explore?
- Why does overall sum remain consistent, even when sorting by the top or bottom attribute?
- Why don’t I see the Live data (including Messaging) dashboard in Explore?
- Why do Explore vote metrics differ from article votes?
- Why do I see a difference between the data I get through APIs and the results from my Explore reports and dashboards?
- Can I migrate reporting data from one Zendesk instance to another?
- Can I report on the number of tickets with attachments in Explore?
- How can I automatically email my Explore report?
- When did my data last sync in Explore?
- Why don't I see an agent's current work items when I drill into a live metric?
- When is my Support ticket backlog data available in Explore?
- How can I start using Explore? [Video]
- Will Zendesk migrate my custom Insights report to Explore for me?
- What language will my Explore report be displayed in?
- Can I share reports with people outside of Zendesk?
- Do I have to purchase the same number of agent licenses for Support and Explore?
- Will my custom dataset still receive updates from Zendesk?
- Can I export just one tab of an Explore dashboard?
- Why are my Explore reports cut off or missing at the bottom of my exported or scheduled dashboard PDF's and images?
- What data makes up my report or dashboard?
- Which time zone does Zendesk Explore use?
- Can I see the number of times my agents have viewed a report in Explore?
- Do deleted brands remain in Explore reports?
- How do I access Explore? [Video]
- Why aren't there any dashboards available in Explore?
- Error message: "It looks like you don't have permission to access Explore"
- What goes in the rows and columns of an Explore report?
- How do I delete data from Explore?