Explore basics
Articles about common issues and questions with Zendesk Explore
- What is an engagement in Chat?
- What is the difference between calls and call legs?
- What is the difference between Backlog recorded and Backlog end of period?
- Why is the number of SLA tickets different from the sum of Achieved, Breached and Active SLA tickets?
- What is the difference between Answer Bot answers and suggestions?
- Can I exempt tickets from flagged articles in reports and SLAs?
- Why am I unable to edit a query from a dashboard in Explore?
- How do I edit a query directly from a custom dashboard?
- Why can't I find the SLAs dataset in Explore?
- Why do I see "Download failed" when exporting a query in Explore?
- Why is the Talk dataset or the Talk dashboard missing in Explore?
- Why do I receive a “Network error” in my query?
- Does the first reply time reply take into account business hours?
- How do I add users to Explore? [VIDEO]
- Can I report on light agents with Explore?
- Error Message: "It looks like you don't have permission to access Explore"
- Explore interface walk-through [Video]
- Why aren't there any dashboards available in Explore?
- What happens to drop-down values in Explore when the ticket field value is modified?
- Is Explore HIPAA compliant?
- How do I know if I have Zendesk Explore?
- Do I need to create a calculated metric or attribute?
- What does it mean when a dataset shows "Out of date"?
- Why don't I see the Chat dataset or a Chat dashboard within Explore?
- Why do I see discrepancies between Insights and Explore?
- Which time zone does Zendesk Explore use?
- When is my Support ticket backlog data available in Explore?
- What day is the start of the week for Explore's week attributes?
- Unable to access Explore and being redirected back to Support
- How frequently does my Zendesk data sync to Explore?
- What is an engagement in Chat?
- What is the difference between calls and call legs?
- What is the difference between Backlog recorded and Backlog end of period?
- Why is the number of SLA tickets different from the sum of Achieved, Breached and Active SLA tickets?
- What is the difference between Answer Bot answers and suggestions?
- Can I exempt tickets from flagged articles in reports and SLAs?
- Why am I unable to edit a query from a dashboard in Explore?
- How do I edit a query directly from a custom dashboard?
- Why can't I find the SLAs dataset in Explore?
- Why do I see "Download failed" when exporting a query in Explore?
- Why is the Talk dataset or the Talk dashboard missing in Explore?
- Why do I receive a “Network error” in my query?
- Does the first reply time reply take into account business hours?
- How do I add users to Explore? [VIDEO]
- Can I report on light agents with Explore?
- Error Message: "It looks like you don't have permission to access Explore"
- Explore interface walk-through [Video]
- Why aren't there any dashboards available in Explore?
- What happens to drop-down values in Explore when the ticket field value is modified?
- Is Explore HIPAA compliant?
- How do I know if I have Zendesk Explore?
- Do I need to create a calculated metric or attribute?
- What does it mean when a dataset shows "Out of date"?
- Why don't I see the Chat dataset or a Chat dashboard within Explore?
- Why do I see discrepancies between Insights and Explore?
- Which time zone does Zendesk Explore use?
- When is my Support ticket backlog data available in Explore?
- What day is the start of the week for Explore's week attributes?
- Unable to access Explore and being redirected back to Support
- How frequently does my Zendesk data sync to Explore?