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  1. Zendesk help
  2. Explore
  3. Advice and troubleshooting
  4. Writing formulas and performing calculations
  1. Zendesk help
  2. Explore
  3. Advice and troubleshooting
  4. Writing formulas and performing calculations

Writing formulas and performing calculations

Articles about writing formulas, performing calculations, creating custom metrics and attributes in Zendesk Explore

  • Why is my query incorrectly reporting on the group that made an update to a ticket? 
  • Can I report on agents in a group that is different than the agents' Support group?
  • Why does excluding tags on the filter increase the number of results?
  • How can I alter the date format in datatips?
  • Where do I manage or create custom metrics and attributes?
  • How do I replicate the "Duration Since Last Change[Text Field](hrs)" Insights metric in Explore?
  • How do I add a column in my query for the result path calculation?
  • Will my custom dataset still receive updates from Zendesk?
  • How can I show the timestamp of a reopened ticket in Explore?
  • Can I exclude a specific period of time from my report?
  • Can I display first reply time in seconds?
  • What does compute separately mean in Zendesk Explore?
  • Can I add the total of two Explore table columns?
  • Is it possible to allow a custom range for the week attribute?
  • How can I convert Explore formulas from English into another language?
  • When does case matter in the formula editor in Explore?
  • How do I make my metric show always results for the current month?
  • What is the difference between COUNT and D_COUNT?
  • Why is my query incorrectly reporting on the group that made an update to a ticket? 
  • Can I report on agents in a group that is different than the agents' Support group?
  • Why does excluding tags on the filter increase the number of results?
  • How can I alter the date format in datatips?
  • Where do I manage or create custom metrics and attributes?
  • How do I replicate the "Duration Since Last Change[Text Field](hrs)" Insights metric in Explore?
  • How do I add a column in my query for the result path calculation?
  • Will my custom dataset still receive updates from Zendesk?
  • How can I show the timestamp of a reopened ticket in Explore?
  • Can I exclude a specific period of time from my report?
  • Can I display first reply time in seconds?
  • What does compute separately mean in Zendesk Explore?
  • Can I add the total of two Explore table columns?
  • Is it possible to allow a custom range for the week attribute?
  • How can I convert Explore formulas from English into another language?
  • When does case matter in the formula editor in Explore?
  • How do I make my metric show always results for the current month?
  • What is the difference between COUNT and D_COUNT?
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