Using Explore for reporting and analytics
Explore basics
- Monitoring your remote support effectiveness during the COVID-19 pandemic
- Zendesk Explore resources for reporting and analytics
- Explore FAQ: Understanding Explore Enterprise
- Data refresh intervals for Explore plans
- About the Zendesk Explore plan types
Setting up Explore
- Allowing network IP addresses for Explore
- Browsers supported by Explore
- Understanding Explore user roles
- Giving agents access to Explore
- HIPAA considerations when using Zendesk Explore
Explore recipes
- Explore recipe showcase
- Explore recipes reference
- Explore recipe: Finding the agent who made the first public reply
- Explore recipe: Reporting on calls routed to external numbers
- Explore recipe: Determining satisfaction scores for your agents
Viewing and using dashboards
- Overview of the Zendesk Sell dashboard (Beta)
- Overview of the Explore live dashboard
- Overview of the Zendesk Support dashboard
- Overview of the Zendesk Talk dashboard
- Overview of the Zendesk Guide dashboard
Creating dashboards
- Working with dashboard bookmarks
- Adding alert thresholds to Explore live data widgets
- Live data widgets for Explore dashboards
- Adding live data and live filter widgets to dashboards
- Live data limits for Explore dashboards
Publishing and sharing dashboards
- Scheduling dashboards with end users
- Configuring Explore dashboard sharing permissions
- Sharing Explore dashboards outside Zendesk
- Sharing dashboards
- Scheduling dashboard deliveries
Building queries
- Understanding Explore datasets
- Reporting on user and organization data
- Metrics and attributes for Zendesk Sell (Beta)
- Analyzing agent ticket touches
- Reporting with tags
Customizing queries
- Visualization types reference
- Using drill-in to refine your queries
- Working with query filters
- Editing queries
- Using stacked charts to display results
Writing formulas
- Formula writing resources
- Working with earliest and latest date functions
- Working with aggregation level functions
- Writing Explore formulas
- Explore functions reference
Performing calculations
- Calculation types reference
- Adding time and date calculated metrics
- Creating a top/bottom filter
- Organizing values by groups and sets
- Using result metric calculations