Using Explore for reporting and analytics
Explore basics
- Zendesk Explore resources for reporting and analytics
- Learning about Explore with e-books
- About the Zendesk Explore plan types
- Navigating the Explore interface
- Data refresh intervals for Explore reporting
Setting up Explore
- Activating Explore and giving yourself access
- Giving users access to Explore
- Understanding Explore user roles
- Setting Explore dataset permissions
- Setting default chart colors and export settings
Explore recipes
- Explore recipes reference
- Explore recipe showcase
- Explore recipe: Reporting on tickets with a first reply time greater than 1 hour
- Explore recipe: Time Tracking app - Measuring update handling time
- Explore recipe: Time Tracking app - Measuring ticket handling time
Viewing and using dashboards
- Understanding dashboards
- Overview of the Zendesk Support dashboard
- Overview of the Zendesk Guide dashboard
- Overview of the Zendesk Talk dashboard
- Overview of the Zendesk Chat dashboard
Creating dashboards
- Working with the dashboard builder (Beta)
- Comparing features available in the dashboard builder
- Creating dashboards
- Adding reports to dashboards
- Adding and arranging dashboard widgets
Publishing and sharing dashboards
- Configuring Explore dashboard sharing permissions
- Sharing and publishing dashboards
- Sharing Explore dashboards outside Zendesk
- Scheduling dashboard deliveries
- Scheduling dashboard deliveries with end users
Building reports
- Understanding datasets
- Understanding reports
- Working with datasets
- Using SQL to create and filter reports
- Metrics and attributes for Zendesk Support
Customizing reports
- Editing reports
- Customizing reports
- Customizing your chart type and options
- Editing metrics and attributes
- Filtering a report
Writing formulas
- Formula writing resources
- Explore functions reference
- Writing Explore formulas
- Working with aggregation-level functions
- Working with earliest and latest date functions
Performing calculations
- Using result manipulations and calculations
- Creating standard calculated metrics and attributes: Hands-on tutorial
- Creating standard calculated metrics and attributes
- Adding date calculated metrics
- Creating a top/bottom filter