Explore recipes
- Explore recipes reference
- Explore Recipe: Finding tickets with a specific word in the subject
- Explore Recipe: Creating an agent leaderboard for solved tickets
- Explore recipe: Reporting on IVR destination group
- Explore recipe: Reporting chat first reply time by brackets
- Explore recipe: Getting to know dashboard filters
- Explore recipe: Combining zero agent replies into the one reply bracket
- Explore recipe: Creating a ticket first reply date and time attribute
- Explore recipe: Tickets unsolved for more than three days
- Explore recipe: Creating a last refresh timestamp
- Explore recipe: Backlog tickets by month
- Explore recipe: Taking dashboard filters and bookmarks to the next level
- Explore recipe: Calculate the percentage of inbound abandoned calls within a time frame
- Explore recipe: Working with stacked charts
- Explore recipe: Inbound calls by wait time
- Explore recipe: Satisfaction trending year-over-year
- Explore recipe: Reporting on internal tickets
- Explore Recipe: Percentage satisfaction score based on agent replies
- Explore Recipe: Average replies per ticket for each agent per day
- Explore Recipe: Breaking down tickets created by time period
- Explore recipe: Filtering for follow-up tickets
- Explore recipe: Getting resolution times (first reply, first resolution, and full resolution) based on tags
- Explore recipe: Reporting on the duration of fields
- Explore recipe: Analyzing skills-based activity
- Explore Recipe: Chat volume year over year
- Explore recipe: Identifying where chats originate
- Explore recipe: Total number of assignments
- Explore recipe: Tickets created by agents or end-users
- Explore recipe: First assignment to first resolution time
- Explore recipe: Days since an organization last submitted a ticket
- Explore recipes reference
- Explore Recipe: Finding tickets with a specific word in the subject
- Explore Recipe: Creating an agent leaderboard for solved tickets
- Explore recipe: Reporting on IVR destination group
- Explore recipe: Reporting chat first reply time by brackets
- Explore recipe: Getting to know dashboard filters
- Explore recipe: Combining zero agent replies into the one reply bracket
- Explore recipe: Creating a ticket first reply date and time attribute
- Explore recipe: Tickets unsolved for more than three days
- Explore recipe: Creating a last refresh timestamp
- Explore recipe: Backlog tickets by month
- Explore recipe: Taking dashboard filters and bookmarks to the next level
- Explore recipe: Calculate the percentage of inbound abandoned calls within a time frame
- Explore recipe: Working with stacked charts
- Explore recipe: Inbound calls by wait time
- Explore recipe: Satisfaction trending year-over-year
- Explore recipe: Reporting on internal tickets
- Explore Recipe: Percentage satisfaction score based on agent replies
- Explore Recipe: Average replies per ticket for each agent per day
- Explore Recipe: Breaking down tickets created by time period
- Explore recipe: Filtering for follow-up tickets
- Explore recipe: Getting resolution times (first reply, first resolution, and full resolution) based on tags
- Explore recipe: Reporting on the duration of fields
- Explore recipe: Analyzing skills-based activity
- Explore Recipe: Chat volume year over year
- Explore recipe: Identifying where chats originate
- Explore recipe: Total number of assignments
- Explore recipe: Tickets created by agents or end-users
- Explore recipe: First assignment to first resolution time
- Explore recipe: Days since an organization last submitted a ticket