Using Guide for help center
Guide basics
- Guide resources
- Using Zendesk Support and Zendesk Guide together
- About the Zendesk Guide plan types
- Browsers supported by the help center and Guide
- Guide product limits for your help center
Setting up Zendesk Guide
- Configuring Guide settings
- Understanding Guide roles and privileges
- Changing an agent's role to grant Guide admin privileges
- Migrating existing content to your help center
- Enabling search across multiple help centers
Using themes and customizing your Help Center
- Setting up Zendesk Federated Search in your help center
- Managing Guide themes from the Zendesk Marketplace
- About Guide templating versions
- About the standard theme and custom themes in your help center
- Using the standard Copenhagen theme in your help center
Supporting multiple languages in Help Center (Guide Professional and Enterprise)
- Localizing help center content
- Creating and managing translated content for your Zendesk Guide knowledge base
- Configuring your help center to support multiple languages
- Managing translations for categories and sections
- Managing help center translations for articles
Using the knowledge base in Help Center
- CAPTCHA FAQs
- Analyzing your knowledge base activity with Explore
- Understanding Guide user permissions for knowledge base access
- Creating management permissions to define agent editing and publishing rights
- Creating user segments for Guide user permissions
Working with articles in the knowledge base
- Adding an individual user to a user segment in Guide
- Applying CSS classes in Content Blocks
- Scheduling articles for publishing and unpublishing
- Creating and editing articles in the knowledge base
- Setting agent editing and publishing permissions on knowledge base articles
Working with the Knowledge Capture app
- Knowledge Capture app resources
- Opening the Knowledge Capture app
- Workflows for created and flagged articles using the Knowledge Capture app
- Searching and linking articles using the Knowledge Capture app
- Flagging articles with the Knowledge Capture app
Working with Answer Bot
- Quickstart guide: Answer Bot
- Answer Bot resources
- Understanding everywhere you can use Answer Bot
- Best Practices: Boosting Your Answer Bot click-through rate with conditional email text
- Understanding how Answer Bot works with your content
End-user guide for Help Center
- Help Center guide for end users
- Editing your Help Center profile
- Adding or editing your help center alias
- Submitting and tracking requests in the help center Customer Portal
Self-service best practices
- Best practices: Self-service docs and tips
- Using the metrics that matter to improve your knowledge base
- Best practices for creating an internal knowledge base
- Best practices: Developing content for your knowledge base
- Best practices: Measuring and optimizing your self-service channels