Using Guide for help center
Guide basics
- Guide resources
- Using Zendesk Support and Zendesk Guide together
- About the Zendesk Guide plan types
- Browsers supported by the help center and Guide
- Guide product limits for your help center
Setting up Zendesk Guide
- Enabling and activating your help center
- Configuring Guide settings
- Host mapping - Changing the URL of your help center
- Understanding Guide roles and privileges
- Changing an agent's role to grant Guide admin privileges
Using themes and customizing your Help Center
- Viewing and managing your search settings
- About help center federated search
- About the standard theme and custom themes in your help center
- Using HTML blocks to edit code in content blocks
- Supported HTML for help center articles
Supporting multiple languages in Help Center
- Localizing help center content
- Creating and managing translated content for your Zendesk Guide knowledge base
- Configuring your help center to support multiple languages
- Managing translations for categories and sections
- Managing help center translations for articles
Using the knowledge base in Help Center
- Understanding Guide user permissions for knowledge base access
- Creating management permissions to define agent editing and publishing rights
- Creating user segments for Guide user permissions
- Managing user segments
- Organizing knowledge base content in categories and sections
Working with articles in the knowledge base
- Keyboard shortcuts for the article source code editor
- Using generative AI to expand and enhance the tone of help center content
- Working with attachments in the media library
- Attaching media to articles
- Supported help center styles for third-party document types
Self-service best practices and recipes
- Best practices: Self-service docs and tips
- Fine Tuning: "Blueprinting" your help center
- Best practices for creating an internal knowledge base
- Best practices: Developing content for your knowledge base
- Best practices: Measuring and optimizing your self-service channels
End-user guide for Help Center
- Help center guide for end users
- Understanding the semantic search roll out plan
- Accessing help center with two-factor authentication
- About semantic search and how it works
- Using the new request list experience in the help center customer portal (Beta)
Setting up Gather community forums
- Gather resources
- Planning and activating community in your help center
- Activating your community
- Enabling or disabling @mentions for users in your help center
- Best practices for managing your Gather community
Managing Gather community topics and posts
- Allowing users to add content tags to community posts
- Adding content tags to community posts
- Analyzing community activity with Explore
- Managing community discussion topics
- Managing community posts
Working with the Knowledge Capture app
- Setting up your workflow for flagged articles
- Searching and linking articles using the Knowledge Capture app
- Flagging articles with the Knowledge Capture app
- Creating articles with the Knowledge Capture app
- Workflows for created and flagged articles using the Knowledge Capture app