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Getting started with Support


Introduction: Getting started with Zendesk Support

Introduction: Getting started with Zendesk Support Lesson 1: Ticket Basics Lesson 2: Viewing and Organizing Lesso...

Edited Jul 29, 2024

40 votes  ·  2 comments

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Lesson 1: From support requests to tickets

Introduction: Getting started with Zendesk Support Lesson 1: Ticket Basics Lesson 2: Viewing and Organizing Lesso...

Edited Jul 29, 2024

10 votes  ·  0 comments

10

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Lesson 2: Organizing tickets and users

Introduction: Getting started with Zendesk Support Lesson 1: Ticket Basics Lesson 2: Viewing and Organizing Lesso...

Edited Jul 29, 2024

3 votes  ·  0 comments

3

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Lesson 3: Solving tickets

Introduction: Getting started with Zendesk Support Lesson 1: Ticket Basics Lesson 2: Viewing and Organizing Lesso...

Edited Jul 29, 2024

1 vote  ·  0 comments

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Lesson 4: Helping customers help themselves

Introduction: Getting started with Zendesk Support Lesson 1: Ticket Basics Lesson 2: Viewing and Organizing Lesso...

Edited Jul 29, 2024

2 votes  ·  0 comments

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Lesson 5: Business rules

Introduction: Getting started with Zendesk Support Lesson 1: Ticket Basics Lesson 2: Viewing and Organizing Lesso...

Edited Jul 29, 2024

1 vote  ·  0 comments

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Where to go next

Introduction: Getting started with Zendesk Support Lesson 1: Ticket Basics Lesson 2: Viewing and Organizing Lesso...

Edited Jul 29, 2024

2 votes  ·  0 comments

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