Recent searches


No recent searches

Release notes

Product release notes


Release notes through 2022-10-07

See last month's What's New for an overview of what was new in September. Answer Bot New Added ability to add tag...

Edited Oct 07, 2022

2 votes  ·  0 comments

2

Votes

0

Comments


Release notes through 2022-09-30

See last month's What's New for an overview of what was new in August. Guide & Gather New Request an article from...

Edited Sep 30, 2022

0 votes  ·  0 comments

0

Votes

0

Comments


Release notes through 2022-09-23

See last month's What's New for an overview of what was new in August. Support New Slack Direct Messages - Announci...

Edited Sep 23, 2022

0 votes  ·  0 comments

0

Votes

0

Comments


Release notes through 2022-09-16

See last month's What's New for an overview of what was new in August. Zendesk Chat and Messaging Fixed [Ticket cre...

Edited Sep 23, 2022

1 vote  ·  3 comments

1

Vote

3

Comments


Release notes through 2022-09-12

See last month's What's New for an overview of what was new in August. Web Widget (Classic and Messaging) Fixed [Me...

Edited Sep 14, 2022

1 vote  ·  1 comment

1

Vote

1

Comment


Release Notes Through 2022-09-02

See the What's New section to check out what's new in the last month. Support New Suspended tickets view .csv expor...

Edited Sep 06, 2022

0 votes  ·  0 comments

0

Votes

0

Comments


Release Notes Through 2022-08-26

Support New Improved management of macros permissions for roles Localization of macro names Guide and Gather New ...

Edited Aug 29, 2022

1 vote  ·  2 comments

1

Vote

2

Comments


Release Notes Through 2022-08-19

Zendesk Chat and Messaging New [Zendesk Messaging] - Omnichannel Routing Beta is available for accounts with Messa...

Edited Aug 19, 2022

1 vote  ·  2 comments

1

Vote

2

Comments


Release Notes Through 2022-08-12

Zendesk Chat and Messaging New Upcoming maintenance window for podded Chat accounts. Learn more. Fixed [Web Widget...

Edited Aug 15, 2022

1 vote  ·  3 comments

1

Vote

3

Comments


Release Notes Through 2022-08-05

Admin Center New Team members page The new Team members page will progressively roll-out to customers from the 1st ...

Edited Aug 06, 2022

0 votes  ·  0 comments

0

Votes

0

Comments


Release Notes Through 2022-07-29

Web Widget (Classic and Messaging) New [Messaging] Web Widget's frame render is lazily downloaded [Messaging] Update...

Edited Jul 30, 2022

1 vote  ·  1 comment

1

Vote

1

Comment


Release Notes Through 2022-07-15

Zendesk Talk New Changes to allow agents contact the US National Suicide Prevention Lifeline number (988). In the ev...

Edited Jul 16, 2022

2 votes  ·  0 comments

2

Votes

0

Comments


Release Notes Through 2022-07-07

Zendesk Chat & Messaging Fixed [Chat Integration] The legacy Salesforce integration for Chat standalone accounts has...

Edited Jul 11, 2022

2 votes  ·  0 comments

2

Votes

0

Comments


Release Notes Through 2022-07-01

Zendesk Mobile Fixed Zendesk Sell iOS App 5.9 Ukrainian language support Minor bug fixes and enhancements Zendesk ...

Edited Jul 05, 2022

0 votes  ·  0 comments

0

Votes

0

Comments


Release Notes Through 2022-06-24

Guide & Gather Fixed The Content Blocks app in the left-side panel is now visible to everyone (removing the admin...

Edited Jun 24, 2022

0 votes  ·  0 comments

0

Votes

0

Comments


Release Notes Through 2202-06-18

Chat and Messaging Fixed Intermittent occurrence of messaging tickets in the open/pending/on-hold/solved states n...

Edited Jun 17, 2022

0 votes  ·  10 comments

0

Votes

10

Comments


Release Notes Through 2022-06-11

App Marketplace updates (Support) indicates the app is available for Zendesk Support. (Chat) indicates the app is ava...

Edited Jun 27, 2022

0 votes  ·  0 comments

0

Votes

0

Comments


Release Notes Through 2022-06-03

Zendesk Mobile Zendesk Unity SDK 2.0.0 The early access program release of the Zendesk SDK for Unity with messaging ...

Edited Jun 16, 2022

0 votes  ·  0 comments

0

Votes

0

Comments


Release Notes Through 2022-05-28

Web Widget (Classic & Messaging) Fixed [Messaging] Unread messages indicator isn't displaying correctly when positio...

Edited Jun 16, 2022

1 vote  ·  4 comments

1

Vote

4

Comments


Release Notes Through 2022-05-21

Zendesk Mobile Zendesk Support Android App 2.21.4 Fixed Bug fixes and Ukrainian language support Zendesk Sell And...

Edited May 27, 2022

0 votes  ·  0 comments

0

Votes

0

Comments


Release Notes Through 2022-05-14

Zendesk Mobile Zendesk Support iOS App 2.17.2 Fixed Fixed a bug in ticket properties where some type of users are no...

Edited May 27, 2022

0 votes  ·  0 comments

0

Votes

0

Comments


Release Notes Through 2022-05-07

Web Widget (Classic & Messaging) Fixed [Messaging] a11y improvement: Images within end user error states provide inf...

Edited May 27, 2022

0 votes  ·  0 comments

0

Votes

0

Comments


Release Notes Through 2022-04-30

Chat & Messaging Fixed: On agent workspace when chat transcript is sent, the sender name is changed from Zendesk to...

Edited May 19, 2022

3 votes  ·  0 comments

3

Votes

0

Comments


Release Notes Through 2022-04-23

Admin Center New: The Audit log now has events for the following updates Export of the Audit log CSV Security > E...

Edited Apr 26, 2022

1 vote  ·  2 comments

1

Vote

2

Comments


Release Notes Through 2022-04-15

App Marketplace (Support)indicates the app is available for Zendesk Support. (Chat)indicates the app is available ...

Edited Apr 19, 2022

0 votes  ·  0 comments

0

Votes

0

Comments


Release Notes Through 2022-04-08

App Marketplace (Support)indicates the app is available for Zendesk Support. (Chat)indicates the app is available...

Edited Apr 11, 2022

0 votes  ·  0 comments

0

Votes

0

Comments


Release Notes Through 2022-04-01

Chat & Messaging New: Messaging - Unified Status EAP. Learn more Fixed: [Dashboard] Multiple lines are handled b...

Edited Apr 05, 2022

2 votes  ·  4 comments

2

Votes

4

Comments


Release Notes Through 2022-03-25

App Marketplace updates (Support) indicates the app is available for Zendesk Support. (Chat) indicates the app is ava...

Edited Mar 27, 2022

1 vote  ·  0 comments

1

Vote

0

Comments


Release Notes Through 2022-03-18

Admin Center New Audit log now has events related to the following changes in an account: When two users are merged...

Edited Mar 21, 2022

0 votes  ·  0 comments

0

Votes

0

Comments


Release Notes Through 2022-03-11

Zendesk Mobile Zendesk SDK Version 2.2.3 New An improved design of carousels for a more modern structured look. (iOS...

Edited Apr 01, 2022

0 votes  ·  0 comments

0

Votes

0

Comments