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  1. Zendesk help
  2. Explore
  3. Explore advice and troubleshooting
  4. How to solve unexpected issues with reports
  1. Zendesk help
  2. Explore
  3. Explore advice and troubleshooting
  4. How to solve unexpected issues with reports

How to solve unexpected issues with reports

Error messages received when building reports, broken behaviors when adding data to the reports, or unexpected results such as data discrepancies.

  • The data filter isn't updating the reports on my dashboard
  • Why are the values in my report ignoring commas or treating a comma as a decimal?
  • Why are my numeric ticket fields doubling or showing higher values in Explore?
  • I get an "error code 5" when I try to drill in on a report in Explore
  • I'm missing custom datasets and dashboards in Explore
  • Why do I see negative values when I subtract time duration metrics during business hours?
  • Why are certain messaging tickets missing from the Messaging tickets dataset in Explore?
  • My custom ticket field attribute is not returning any results
  • Why is drill-in not working in my Explore report?
  • Conditional formatting doesn't change the color of the cells
  • Why do I see blank spaces when reporting on articles?
  • Why is my "First reply time" higher than "First resolution time" in my Explore report?
  • Why don’t the call legs add up to the number of calls in Explore?
  • Why is my report incorrectly reporting on the group that made an update to a ticket? 
  • Why do I see an "operation_canceled" error while building my report?
  • Why didn't the CSAT report count my ticket survey?
  • Why does the data in my report change over time?
  • Explore error: No data available. Check your filters and calculations
  • Explore error: The set of calculations isn't valid
  • Why can't I see article views prior to December 2020?
  • My forecast report is showing values less than zero
  • Explore report cannot be displayed
  • I created a new custom field but it is missing in Explore
  • Why is the metric or attribute in my formula displaying incorrect data?
  • Explore error: This report failed to be executed
  • My numeric and decimal custom ticket fields are missing in Explore
  • Why is there a week 53 on my report?
  • Explore error: Narrow down your report
  • Why do I receive a “Network error” in my report?
  • Why is the number of SLA tickets different from the sum of Achieved, Breached and Active SLA tickets?
  • The data filter isn't updating the reports on my dashboard
  • Why are the values in my report ignoring commas or treating a comma as a decimal?
  • Why are my numeric ticket fields doubling or showing higher values in Explore?
  • I get an "error code 5" when I try to drill in on a report in Explore
  • I'm missing custom datasets and dashboards in Explore
  • Why do I see negative values when I subtract time duration metrics during business hours?
  • Why are certain messaging tickets missing from the Messaging tickets dataset in Explore?
  • My custom ticket field attribute is not returning any results
  • Why is drill-in not working in my Explore report?
  • Conditional formatting doesn't change the color of the cells
  • Why do I see blank spaces when reporting on articles?
  • Why is my "First reply time" higher than "First resolution time" in my Explore report?
  • Why don’t the call legs add up to the number of calls in Explore?
  • Why is my report incorrectly reporting on the group that made an update to a ticket? 
  • Why do I see an "operation_canceled" error while building my report?
  • Why didn't the CSAT report count my ticket survey?
  • Why does the data in my report change over time?
  • Explore error: No data available. Check your filters and calculations
  • Explore error: The set of calculations isn't valid
  • Why can't I see article views prior to December 2020?
  • My forecast report is showing values less than zero
  • Explore report cannot be displayed
  • I created a new custom field but it is missing in Explore
  • Why is the metric or attribute in my formula displaying incorrect data?
  • Explore error: This report failed to be executed
  • My numeric and decimal custom ticket fields are missing in Explore
  • Why is there a week 53 on my report?
  • Explore error: Narrow down your report
  • Why do I receive a “Network error” in my report?
  • Why is the number of SLA tickets different from the sum of Achieved, Breached and Active SLA tickets?
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