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  1. Zendesk help
  2. Explore
  3. Advice and troubleshooting
  4. Writing formulas and performing calculations
  1. Zendesk help
  2. Explore
  3. Advice and troubleshooting
  4. Writing formulas and performing calculations

Writing formulas and performing calculations

Articles about writing formulas, performing calculations, creating custom metrics and attributes in Zendesk Explore

  • Where do I manage or create custom metrics and attributes?
  • How do I add a column in my report for the result path calculation?
  • How do I replicate the "Duration Since Last Change[Text Field](hrs)" Insights metric in Explore?
  • How can I alter the date format in datatips?
  • Why is my report incorrectly reporting on the group that made an update to a ticket? 
  • What is the difference between COUNT and D_COUNT?
  • Why does excluding tags on the filter increase the number of results?
  • Can I report on agents in a group that is different than the agents' Support group?
  • Can I filter by tag on the dashboard level?
  • Will my custom dataset still receive updates from Zendesk?
  • How can I convert formulas from English into another language?
  • Where do I manage or create custom metrics and attributes?
  • How do I add a column in my report for the result path calculation?
  • How do I replicate the "Duration Since Last Change[Text Field](hrs)" Insights metric in Explore?
  • How can I alter the date format in datatips?
  • Why is my report incorrectly reporting on the group that made an update to a ticket? 
  • What is the difference between COUNT and D_COUNT?
  • Why does excluding tags on the filter increase the number of results?
  • Can I report on agents in a group that is different than the agents' Support group?
  • Can I filter by tag on the dashboard level?
  • Will my custom dataset still receive updates from Zendesk?
  • How can I convert formulas from English into another language?
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