Writing formulas and performing calculations
Articles about writing formulas, performing calculations, creating custom metrics and attributes in Zendesk Explore
- Where do I manage or create custom metrics and attributes?
- How do I add a column in my report for the result path calculation?
- How do I replicate the "Duration Since Last Change[Text Field](hrs)" Insights metric in Explore?
- How can I alter the date format in datatips?
- Why is my report incorrectly reporting on the group that made an update to a ticket?
- What is the difference between COUNT and D_COUNT?
- Why does excluding tags on the filter increase the number of results?
- Can I report on agents in a group that is different than the agents' Support group?
- Can I filter by tag on the dashboard level?
- Will my custom dataset still receive updates from Zendesk?
- How can I convert formulas from English into another language?
- Where do I manage or create custom metrics and attributes?
- How do I add a column in my report for the result path calculation?
- How do I replicate the "Duration Since Last Change[Text Field](hrs)" Insights metric in Explore?
- How can I alter the date format in datatips?
- Why is my report incorrectly reporting on the group that made an update to a ticket?
- What is the difference between COUNT and D_COUNT?
- Why does excluding tags on the filter increase the number of results?
- Can I report on agents in a group that is different than the agents' Support group?
- Can I filter by tag on the dashboard level?
- Will my custom dataset still receive updates from Zendesk?
- How can I convert formulas from English into another language?