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  1. Zendesk help
  2. Explore
  3. Advice and troubleshooting
  4. Building and customizing queries
  1. Zendesk help
  2. Explore
  3. Advice and troubleshooting
  4. Building and customizing queries

Building and customizing queries

Articles about recipes, frequent questions, and issues with creating queries in Zendesk Explore

  • What is the difference between a date attribute and the date range filter in Explore?
  • Why is drill-in not working in my Explore report?
  • Conditional formatting doesn't change the color of the cells
  • Why do I see blank spaces when reporting on articles?
  • Why is my "First reply time" higher than "First resolution time" in my Explore report?
  • What Explore reporting options are available for merged tickets?
  • How can I report on the volume of recovered tickets from the suspended queue?
  • Can I report on side conversations?
  • What does the "Null" option mean in my Explore filter?
  • Why don't attribute filters show all values available on my Explore report?
  • Why isn't a ticket counted in an SLA report even if it has an SLA policy applied?
  • Can I report on the ticket description field?
  • How can I move an Explore report from one dataset to another?
  • Can I report on the received at address in Explore?
  • How do I exclude blank values from my report?
  • How can I include 0 values in reports?
  • Can I create a metric to give the time spent working on each ticket during last month?
  • Is the Call talk time metric counted in seconds or minutes?
  • Will Zendesk migrate my custom Insights report to Explore for me?
  • There is a discrepancy between Explore and a third party reporting tool
  • Can I create a report to identify agents who haven't signed in for a while?
  • What is the difference between the metrics Call wait time and Call answer time?
  • How do I measure agent touches in Explore?
  • Can I remove agents from the legend when not shown in the report?
  • Why do I see an "operation_canceled" error while building my report?
  • Can I report on user email addresses in Explore?
  • How do I analyze and improve my IVR tree with reporting?
  • Why didn't the CSAT report count my ticket survey?
  • Can I track second or third reply time in reporting?
  • Explore error: No data available. Check your filters and calculations
  • What is the difference between a date attribute and the date range filter in Explore?
  • Why is drill-in not working in my Explore report?
  • Conditional formatting doesn't change the color of the cells
  • Why do I see blank spaces when reporting on articles?
  • Why is my "First reply time" higher than "First resolution time" in my Explore report?
  • What Explore reporting options are available for merged tickets?
  • How can I report on the volume of recovered tickets from the suspended queue?
  • Can I report on side conversations?
  • What does the "Null" option mean in my Explore filter?
  • Why don't attribute filters show all values available on my Explore report?
  • Why isn't a ticket counted in an SLA report even if it has an SLA policy applied?
  • Can I report on the ticket description field?
  • How can I move an Explore report from one dataset to another?
  • Can I report on the received at address in Explore?
  • How do I exclude blank values from my report?
  • How can I include 0 values in reports?
  • Can I create a metric to give the time spent working on each ticket during last month?
  • Is the Call talk time metric counted in seconds or minutes?
  • Will Zendesk migrate my custom Insights report to Explore for me?
  • There is a discrepancy between Explore and a third party reporting tool
  • Can I create a report to identify agents who haven't signed in for a while?
  • What is the difference between the metrics Call wait time and Call answer time?
  • How do I measure agent touches in Explore?
  • Can I remove agents from the legend when not shown in the report?
  • Why do I see an "operation_canceled" error while building my report?
  • Can I report on user email addresses in Explore?
  • How do I analyze and improve my IVR tree with reporting?
  • Why didn't the CSAT report count my ticket survey?
  • Can I track second or third reply time in reporting?
  • Explore error: No data available. Check your filters and calculations
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