How to create and update reports
Articles about building and updating reports, how to change their configurations, and specific requests for a particular report.
- How do I pull a report of the last 30 days of tickets?
- How can I exclude system updates from my results in Explore?
- How can I create a clickable link to a ticket in Explore?
- Can I build a report on the CCs of a ticket?
- How can I report on first reply time from Monday to Friday?
- Can I filter a report by one of my brands?
- Can I revert unpublished changes to an Explore dashboard after leaving the editor?
- Can I create a report that shows trigger usage?
- How can I report on tickets with a custom ticket status?
- How can I track ticket themes over time?
- How do I exclude tickets with a specific tag from reports?
- Why does the "Ticket Created - Date" filter automatically apply to my new report?
- How can I change the order of values in my Explore report?
- Can I display first reply time in seconds?
- What is the difference between a date attribute and the date range filter in Explore?
- What Explore reporting options are available for merged tickets?
- How can I report on the volume of recovered tickets from the suspended queue?
- Can I report on side conversations?
- Why don't attribute filters show all values available on my Explore report?
- Can I report on ticket comments or the description field?
- How can I move an Explore report from one dataset to another?
- How do I exclude blank values from my report?
- How can I include 0 values in reports?
- Can I create a metric to give the time spent working on each ticket during last month?
- Where do I manage or create custom metrics and attributes?
- Is the Call talk time metric counted in seconds or minutes?
- Can I create a report to identify agents who haven't signed in for a while?
- How do I add a column in my report for the result path calculation?
- How do I measure agent touches in Explore?
- How can I alter the date format in datatips?
- How do I pull a report of the last 30 days of tickets?
- How can I exclude system updates from my results in Explore?
- How can I create a clickable link to a ticket in Explore?
- Can I build a report on the CCs of a ticket?
- How can I report on first reply time from Monday to Friday?
- Can I filter a report by one of my brands?
- Can I revert unpublished changes to an Explore dashboard after leaving the editor?
- Can I create a report that shows trigger usage?
- How can I report on tickets with a custom ticket status?
- How can I track ticket themes over time?
- How do I exclude tickets with a specific tag from reports?
- Why does the "Ticket Created - Date" filter automatically apply to my new report?
- How can I change the order of values in my Explore report?
- Can I display first reply time in seconds?
- What is the difference between a date attribute and the date range filter in Explore?
- What Explore reporting options are available for merged tickets?
- How can I report on the volume of recovered tickets from the suspended queue?
- Can I report on side conversations?
- Why don't attribute filters show all values available on my Explore report?
- Can I report on ticket comments or the description field?
- How can I move an Explore report from one dataset to another?
- How do I exclude blank values from my report?
- How can I include 0 values in reports?
- Can I create a metric to give the time spent working on each ticket during last month?
- Where do I manage or create custom metrics and attributes?
- Is the Call talk time metric counted in seconds or minutes?
- Can I create a report to identify agents who haven't signed in for a while?
- How do I add a column in my report for the result path calculation?
- How do I measure agent touches in Explore?
- How can I alter the date format in datatips?