Building and customizing queries
Articles about recipes, frequent questions, and issues with creating queries in Zendesk Explore
- How can I report on the volume of recovered tickets from the suspended queue?
- Can I report on side conversations?
- What does the "Null" option mean in my Explore filter?
- Why don't attribute filters show all values available on my Explore query?
- Why isn't a ticket counted in an SLA query even if it has an SLA policy applied?
- Can I report on the ticket description field?
- How can I move an Explore query from one dataset to another?
- Can I report on the received at address in Explore?
- How do I exclude blank values from my query?
- How can I include 0 values in reports?
- Can I create a metric to give the time spent working on each ticket during last month?
- Is the Call talk time metric counted in seconds or minutes?
- Will Zendesk migrate my custom Insights report to Explore for me?
- There is a discrepancy between Explore and a third party reporting tool
- Can I create a report to identify agents who haven't signed in for a while?
- What is the difference between the metrics Call wait time and Call answer time?
- How do I measure agent touches in Explore?
- Can I remove agents from the legend when not shown in the query?
- Why do I see an "operation_canceled" error while building my query?
- Can I report on user email addresses in Explore?
- How do I analyze and improve my IVR tree with reporting?
- Why didn't the CSAT report count my ticket survey?
- Is it possible to track 2nd or 3rd reply time in Explore?
- Explore error: No data available. Check your filters and calculations
- Explore error: The set of calculations isn't valid
- Can I filter Explore queries by custom agent roles?
- Why can't I see article views prior to December 2020?
- Can I exclude tags that I haven't used recently?
- How do I report on user data in Explore?
- Can I report on views in Explore?
- How can I report on the volume of recovered tickets from the suspended queue?
- Can I report on side conversations?
- What does the "Null" option mean in my Explore filter?
- Why don't attribute filters show all values available on my Explore query?
- Why isn't a ticket counted in an SLA query even if it has an SLA policy applied?
- Can I report on the ticket description field?
- How can I move an Explore query from one dataset to another?
- Can I report on the received at address in Explore?
- How do I exclude blank values from my query?
- How can I include 0 values in reports?
- Can I create a metric to give the time spent working on each ticket during last month?
- Is the Call talk time metric counted in seconds or minutes?
- Will Zendesk migrate my custom Insights report to Explore for me?
- There is a discrepancy between Explore and a third party reporting tool
- Can I create a report to identify agents who haven't signed in for a while?
- What is the difference between the metrics Call wait time and Call answer time?
- How do I measure agent touches in Explore?
- Can I remove agents from the legend when not shown in the query?
- Why do I see an "operation_canceled" error while building my query?
- Can I report on user email addresses in Explore?
- How do I analyze and improve my IVR tree with reporting?
- Why didn't the CSAT report count my ticket survey?
- Is it possible to track 2nd or 3rd reply time in Explore?
- Explore error: No data available. Check your filters and calculations
- Explore error: The set of calculations isn't valid
- Can I filter Explore queries by custom agent roles?
- Why can't I see article views prior to December 2020?
- Can I exclude tags that I haven't used recently?
- How do I report on user data in Explore?
- Can I report on views in Explore?