Building and customizing reports
Articles about recipes, frequent questions, and issues with creating reports
- What does Ticket status - Unsorted mean?
- Can I display first reply time in seconds?
- What is the difference between a date attribute and the date range filter in Explore?
- Why is drill-in not working in my Explore report?
- Conditional formatting doesn't change the color of the cells
- Why do I see blank spaces when reporting on articles?
- Why is my "First reply time" higher than "First resolution time" in my Explore report?
- What Explore reporting options are available for merged tickets?
- How can I report on the volume of recovered tickets from the suspended queue?
- Can I report on side conversations?
- What does the "Null" option mean in my Explore filter?
- Why don't attribute filters show all values available on my Explore report?
- Why isn't a ticket counted in an SLA report even if it has an SLA policy applied?
- Can I report on the ticket description field?
- How can I move an Explore report from one dataset to another?
- Can I report on the received at address in Explore?
- How do I exclude blank values from my report?
- How can I include 0 values in reports?
- Can I create a metric to give the time spent working on each ticket during last month?
- Is the Call talk time metric counted in seconds or minutes?
- Will Zendesk migrate my custom Insights report to Explore for me?
- There is a discrepancy between Explore and a third party reporting tool
- Can I create a report to identify agents who haven't signed in for a while?
- What is the difference between the metrics Call wait time and Call answer time?
- How do I measure agent touches in Explore?
- Can I remove agents from the legend when not shown in the report?
- Why do I see an "operation_canceled" error while building my report?
- Can I report on user email domain in Explore?
- How do I analyze and improve my IVR tree with reporting?
- Why didn't the CSAT report count my ticket survey?
- What does Ticket status - Unsorted mean?
- Can I display first reply time in seconds?
- What is the difference between a date attribute and the date range filter in Explore?
- Why is drill-in not working in my Explore report?
- Conditional formatting doesn't change the color of the cells
- Why do I see blank spaces when reporting on articles?
- Why is my "First reply time" higher than "First resolution time" in my Explore report?
- What Explore reporting options are available for merged tickets?
- How can I report on the volume of recovered tickets from the suspended queue?
- Can I report on side conversations?
- What does the "Null" option mean in my Explore filter?
- Why don't attribute filters show all values available on my Explore report?
- Why isn't a ticket counted in an SLA report even if it has an SLA policy applied?
- Can I report on the ticket description field?
- How can I move an Explore report from one dataset to another?
- Can I report on the received at address in Explore?
- How do I exclude blank values from my report?
- How can I include 0 values in reports?
- Can I create a metric to give the time spent working on each ticket during last month?
- Is the Call talk time metric counted in seconds or minutes?
- Will Zendesk migrate my custom Insights report to Explore for me?
- There is a discrepancy between Explore and a third party reporting tool
- Can I create a report to identify agents who haven't signed in for a while?
- What is the difference between the metrics Call wait time and Call answer time?
- How do I measure agent touches in Explore?
- Can I remove agents from the legend when not shown in the report?
- Why do I see an "operation_canceled" error while building my report?
- Can I report on user email domain in Explore?
- How do I analyze and improve my IVR tree with reporting?
- Why didn't the CSAT report count my ticket survey?