Using Explore for reporting and analytics
Explore basics
- Zendesk Explore resources for reporting and analytics
- Monitoring your remote support effectiveness during the COVID-19 pandemic
- Explore FAQ: Understanding Explore Enterprise
- About the Zendesk Explore plan types
- Data refresh intervals for Explore plans
Setting up Explore
- Browsers supported by Explore
- Giving agents access to Explore
- Allowing network IP addresses for Explore
- HIPAA considerations when using Zendesk Explore
- Understanding Explore user roles
Explore recipes
- Explore recipes reference
- Explore recipe showcase
- Explore recipe: Answer Bot counts of unassisted solved tickets
- Explore recipe: Auditing a random selection of tickets
- Explore recipe: Help center article views within 30 days of creation
Viewing and using dashboards
- Overview of the Zendesk Answer Bot dashboard
- Overview of the Zendesk Support dashboard
- Overview of the Zendesk Guide dashboard
- Overview of the Zendesk Talk dashboard
- Overview of the Zendesk Chat dashboard
Creating dashboards
- Working with the new Dashboard Builder (Beta)
- Creating dashboards
- Adding queries to dashboards
- Adding and arranging dashboard widgets
- Adding interactive dashboard widgets
Publishing and sharing dashboards
- Configuring Explore dashboard sharing permissions
- Sharing dashboards
- Sharing Explore dashboards outside Zendesk
- Scheduling dashboard deliveries
- Scheduling dashboards with end users
Building queries
- Understanding Explore datasets
- Metrics and attributes for Zendesk Answer Bot
- Metrics and attributes for Zendesk Support
- Metrics and attributes for Zendesk Guide
- Metrics and attributes for Zendesk Chat
Customizing queries
- Visualization types reference
- Editing queries
- Customizing queries
- Editing metrics and attributes
- Working with query filters
Writing formulas
- Formula writing resources
- Explore functions reference
- Writing Explore formulas
- Working with aggregation level functions
- Working with earliest and latest date functions
Performing calculations
- Calculation types reference
- Adding time and date calculated metrics
- Creating a top/bottom filter
- Organizing values by groups and sets
- Using result metric calculations