Using Explore for reporting and analytics
Explore basics
- Zendesk Explore resources for reporting and analytics
- Explore FAQ: Understanding Explore Enterprise
- About the Zendesk Explore plan types
- Data refresh intervals for Explore reporting
- Explore FAQ: General, activation, and billing
Setting up Explore
- Setting the start of the week for reports and filters
- Browsers supported by Explore
- Giving users access to Explore
- Allowing network IP addresses for Explore
- HIPAA considerations when using Zendesk Explore
Explore recipes
- Explore recipe: Creating alternate SLA metrics
- Explore recipe: Reporting on custom ticket fields
- Explore recipes reference
- Explore recipe showcase
- Explore recipe: Average number of tickets per organization
Viewing and using dashboards
- Overview of the Zendesk Support dashboard
- Overview of the Zendesk Guide dashboard
- Overview of the Zendesk Talk dashboard
- Overview of the Zendesk Chat dashboard
- Overview of the Zendesk Messaging dashboard
Creating dashboards
- Comparing features available in the dashboard builder
- Working with the new dashboard builder (Beta)
- Creating dashboards
- Adding reports to dashboards
- Adding and arranging dashboard widgets
Publishing and sharing dashboards
- Configuring Explore dashboard sharing permissions
- Sharing and publishing dashboards
- Sharing Explore dashboards outside Zendesk
- Scheduling dashboard deliveries
- Scheduling dashboards with end users
Building reports
- Understanding Explore datasets
- Metrics and attributes for Zendesk Support
- Metrics and attributes for Zendesk Guide
- Metrics and attributes for live chat
- Metrics and attributes for Zendesk messaging
Customizing reports
- Customizing your chart type and options
- Editing reports
- Customizing reports
- Editing metrics and attributes
- Working with report filters
Writing formulas
- Formula writing resources
- Explore functions reference
- Writing Explore formulas
- Working with aggregation-level functions
- Working with earliest and latest date functions
Performing calculations
- Using result manipulations and calculations
- Adding time and date calculated metrics
- Creating a top/bottom filter
- Organizing values by groups and sets
- Using result metric calculations