{"showBanner":false,"urlFilters":[],"type":"warning","title":"Service Incident","content":"We are investigating reports of customers being unable to use our Zendesk Widget for support. If you need urgent assistance, please reach out to serviceincident@zendesk.com. For more information, .","linkURL":"https://support.zendesk.com/hc/en-us/articles/4577692745114-Service-Incident-May-4th-2022-Zendesk-ZBot-Widget-unavailable","linkText":"please read this announcement"}
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  1. Zendesk help
  2. Admin Center
  3. Advice and troubleshooting
  4. Billing and subscription
  1. Zendesk help
  2. Admin Center
  3. Advice and troubleshooting
  4. Billing and subscription

Billing and subscription

  • Does Zendesk charge for all users in the account?
  • Are agent and admin roles priced differently?
  • How can I change the credit card on file for my account? [Video]
  • Can I get a refund for my cancelled subscription?
  • Can I change my account subscription to monthly or annual billing periods?
  • Does Zendesk offer a free API-only agent license?
  • Can I remove my credit card information from my account subscription?
  • Payment issues: 51 - Decline
  • Payment Issues: 430306 - Expired Card
  • Uh-oh! We Were Unable To Process Your Payment
  • What counts as an agent seat in Zendesk?
  • Can I have a different number of licenses in Support and Guide?
  • Is it possible to upgrade the plan or features for the owner and not the agents? 
  • Why did my subscription change not go into effect immediately?
  • What forms of payment does Zendesk accept?
  • Payment Issues: 430360 - Low Funds
  • How do I access an invoice from someone else's account?
  • How much does Zendesk cost?
  • I made a mistake when selecting options in my subscription. How do I fix it?
  • Where can I find a breakdown of my bill?
  • How do I upgrade my trial to a paid account? [Video]
  • How do I find my subscription renewal date?
  • Is the account owner included in the number of agents paid for?
  • Payment issues: 5 - Decline
  • Error message: A transaction error occurred
  • I am on the finance team, how do I update our Zendesk account billing details?
  • What do I do when my Zendesk trial expires?
  • How to get a copy of invoices
  • What are the wire transfer payment details for Zendesk?
  • Payment issues: 41 - Hold-call
  • Does Zendesk charge for all users in the account?
  • Are agent and admin roles priced differently?
  • How can I change the credit card on file for my account? [Video]
  • Can I get a refund for my cancelled subscription?
  • Can I change my account subscription to monthly or annual billing periods?
  • Does Zendesk offer a free API-only agent license?
  • Can I remove my credit card information from my account subscription?
  • Payment issues: 51 - Decline
  • Payment Issues: 430306 - Expired Card
  • Uh-oh! We Were Unable To Process Your Payment
  • What counts as an agent seat in Zendesk?
  • Can I have a different number of licenses in Support and Guide?
  • Is it possible to upgrade the plan or features for the owner and not the agents? 
  • Why did my subscription change not go into effect immediately?
  • What forms of payment does Zendesk accept?
  • Payment Issues: 430360 - Low Funds
  • How do I access an invoice from someone else's account?
  • How much does Zendesk cost?
  • I made a mistake when selecting options in my subscription. How do I fix it?
  • Where can I find a breakdown of my bill?
  • How do I upgrade my trial to a paid account? [Video]
  • How do I find my subscription renewal date?
  • Is the account owner included in the number of agents paid for?
  • Payment issues: 5 - Decline
  • Error message: A transaction error occurred
  • I am on the finance team, how do I update our Zendesk account billing details?
  • What do I do when my Zendesk trial expires?
  • How to get a copy of invoices
  • What are the wire transfer payment details for Zendesk?
  • Payment issues: 41 - Hold-call
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