Recent searches


No recent searches

Zendesk Support app for mobile

Documentation for agents using the Zendesk Support for mobile app.


About the Zendesk Support mobile app

What's my plan? The Zendesk Support mobile app is an app for agents and team leads to view and respond to Ze...

Edited Jun 21, 2024

44 votes  ·  23 comments

44

Votes

23

Comments


Installing and configuring the Zendesk Support mobile app

What's my plan? The Zendesk Support mobile app is available for download from both the App Store and Google...

Edited Dec 04, 2024

1 vote  ·  3 comments

1

Vote

3

Comments


Using CCs, followers, and @mentions on your mobile device

In this article, we’ll discuss how to use CCs, followers, and @mentions in the Zendesk Support mobile ...

Edited Oct 24, 2023

86 votes  ·  4 comments

86

Votes

4

Comments


Working with tickets in the Support mobile app

What's my plan? You can access your tickets in the Zendesk Support mobile app (see Installing the mobile app). Wh...

Edited Dec 04, 2024

16 votes  ·  8 comments

16

Votes

8

Comments


Searching data on your mobile devices

What's my plan? You can search for Zendesk Support data (tickets, users and organizations) through you...

Edited Jun 21, 2024

10 votes  ·  4 comments

10

Votes

4

Comments


Working with views in the Support mobile app

What's my plan? You can access up to 12 global and eight personal views from the Zendesk Support mobile app....

Edited Jun 21, 2024

15 votes  ·  0 comments

15

Votes

0

Comments


Using notifications in the Zendesk Support mobile app

What's my plan? You can configure your notification preferences for the Zendesk Support mobile app. When a Z...

Edited Jun 21, 2024

14 votes  ·  11 comments

14

Votes

11

Comments