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How to solve general issues with the account

General troubleshooting articles related to the functionality of Zendesk as a whole. Content that gives tips and workflows to solve issues not particular to a specific Zendesk product.


Why are exported Chrome HAR files returning zero bytes?

Question I'm trying to export a HAR file from Chrome but it is returning a file with zero bytes, why is that? Answer ...

Edited Nov 12, 2024

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Unable to access Zendesk due to error ERR_CERT_DATE_INVALID

Issue symptoms One of the agents can't access Zendesk and encounters a blank white screen when trying to log in. When...

Edited Mar 28, 2024

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Can I export data from an expired Zendesk account?

Question How can I export all open and closed tickets from an expired Zendesk account? Answer Data exports are availa...

Edited Aug 01, 2024

1 vote  ·  2 comments

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Can I get a breakdown of the storage usage by ticket ID?

Question Can I get a breakdown of the storage usage by ticket ID? Answer There isn't currently a way to get a detaile...

Edited Feb 27, 2024

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Error: Failed to save security settings

Issue symptoms After attempting to save changes within the Account > Security settings in Admin Center, I receive the...

Edited May 03, 2023

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Users receive a password reset notification from Zendesk after changing their SSO password

Issue symptoms When users are provisioned using a SAML single sign-on (SSO) system and change their password, they re...

Edited May 30, 2023

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Zendesk widget keeps popping up

Issue symptoms The widget to contact the Zendesk team keeps appearing on each page with a notification as seen below,...

Edited Apr 12, 2024

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Generating a performance profile for troubleshooting

When investigating performance issues, it is sometimes necessary for the customer service team to request additional ...

Edited Aug 21, 2024

4 votes  ·  0 comments

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How can I generate a traceroute for troubleshooting?

Question Zendesk Customer Support requested a traceroute to investigate my issue. How can I generate a traceroute for...

Edited Jun 04, 2024

1 vote  ·  0 comments

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What is the minimum internet speed requirement for Zendesk Talk and Chat?

Question What is the minimum internet speed requirement for Voice and live chat? Answer Zendesk doesn't have a set re...

Edited Feb 03, 2023

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Troubleshooting general performance issues in my Zendesk account

Question Learn how to troubleshoot general performance issues at Zendesk such as slow loading speed, timeouts, or pag...

Edited Oct 23, 2024

8 votes  ·  10 comments

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What information should I include when I contact Zendesk Customer Support?

Question What information should I include when I contact Zendesk Customer Support about an issue with my account? An...

Edited Jan 23, 2024

1 vote  ·  0 comments

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Is Zendesk down?

Question Is Zendesk down or experiencing performance issues, what should I do? Answer Performance issues can be cause...

Edited Jan 23, 2024

12 votes  ·  0 comments

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Why is Zendesk slow when I work from home?

Question Zendesk is slow to load and lagging when I work remotely. I'm having a lot of performance issues. How do I f...

Edited Jan 18, 2023

6 votes  ·  2 comments

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Generating a HAR file for troubleshooting

Zendesk Customer Support may occasionally need additional information about the network requests that are generated ...

Edited Nov 04, 2024

23 votes  ·  20 comments

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