Articles about email deliverability issues, settings, and common questions
- Best practices to ensure email systems work with Zendesk Support
- Does Zendesk allow SMIME emails?
- Why do I receive the error "DNS records are not set up correctly"?
- How can I remove the "##- Please type your reply above this line -##" from my outgoing email notifications?
- Why is my support address not verified?
- What happens to emails that I receive while my account is suspended?
- Why is "via zendesk.com" showing next to my support address in email messages?
- Do I need a new Zendesk support email for each external address I connect?
- Which support address are email replies sent from?
- Your Zendesk Support account has sent too many notifications in the past 24 hours via Gmail
- Can I send out mass emails campaigns to customers from Zendesk?
- Can I set up an SPF record, in my personal email account, to send mail on behalf of my Zendesk Support address?
- CCed email address not added to my Support ticket
- How to remove "Delivered by Zendesk" from emails
- How can I change the name in the outgoing email notifications?
- How can I stop receiving email notifications when a ticket is assigned to me?
- Can I add custom ticket field values to email notifications?
- What does "You've reached your Google sending limit" mean?
- Why do replies to email-target notifications create a new ticket?
- How do I remove the ticket properties from emails sent to my agents?
- How can I send email notifications to secondary emails?
- Tickets created from my custom ticket form are being suspended
- Why do my email notifications show my account name instead of the requester's email?
- Why doesn't agent forwarding retain the original requester?
- Can I set the requester of a ticket using information in the body of a ticket created through email?
- Can I send one email to create two different tickets in two Zendesk accounts?
- Troubleshooting agent forwarding
- Why do my customers receive multiple emails for every ticket update?
- Every incoming email sent to my Zendesk is suspended
- How can I publicly reply to a ticket through my email when comments via email are private by default?
- Best practices to ensure email systems work with Zendesk Support
- Does Zendesk allow SMIME emails?
- Why do I receive the error "DNS records are not set up correctly"?
- How can I remove the "##- Please type your reply above this line -##" from my outgoing email notifications?
- Why is my support address not verified?
- What happens to emails that I receive while my account is suspended?
- Why is "via zendesk.com" showing next to my support address in email messages?
- Do I need a new Zendesk support email for each external address I connect?
- Which support address are email replies sent from?
- Your Zendesk Support account has sent too many notifications in the past 24 hours via Gmail
- Can I send out mass emails campaigns to customers from Zendesk?
- Can I set up an SPF record, in my personal email account, to send mail on behalf of my Zendesk Support address?
- CCed email address not added to my Support ticket
- How to remove "Delivered by Zendesk" from emails
- How can I change the name in the outgoing email notifications?
- How can I stop receiving email notifications when a ticket is assigned to me?
- Can I add custom ticket field values to email notifications?
- What does "You've reached your Google sending limit" mean?
- Why do replies to email-target notifications create a new ticket?
- How do I remove the ticket properties from emails sent to my agents?
- How can I send email notifications to secondary emails?
- Tickets created from my custom ticket form are being suspended
- Why do my email notifications show my account name instead of the requester's email?
- Why doesn't agent forwarding retain the original requester?
- Can I set the requester of a ticket using information in the body of a ticket created through email?
- Can I send one email to create two different tickets in two Zendesk accounts?
- Troubleshooting agent forwarding
- Why do my customers receive multiple emails for every ticket update?
- Every incoming email sent to my Zendesk is suspended
- How can I publicly reply to a ticket through my email when comments via email are private by default?