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Data exports or data uploads

Articles that help understand data exports and uploads in Zendesk. Content regarding ticket and user exports, or bulk user import, and common issues related to these tasks.


How can I migrate information from another platform into Zendesk?

Question I have information on another platform or ticketing system that I would like to migrate to Zendesk. How do I...

Edited Aug 02, 2024

1 vote  ·  2 comments

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Why do I no longer have access to data exports?

Question I previously had access to export data in my Zendesk account. Why is that option missing? Answer The ability...

Edited Jan 22, 2024

1 vote  ·  0 comments

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Why is my full JSON export not a valid JSON?

Question Why is my full JSON export not a valid JSON? Answer Full JSON export files can be very large. While the file...

Edited Aug 04, 2023

3 votes  ·  0 comments

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What are my ticket export options?

Question How can I export our tickets including all the ticket details such as comments or email addresses? Answer De...

Edited Sep 17, 2024

21 votes  ·  26 comments

21

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26

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What is the recommended method to regularly export Zendesk Support data?

Question I want to perform daily, and weekly exports of Zendesk Support data. How do I schedule a recurring export? A...

Edited Jul 26, 2023

7 votes  ·  3 comments

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Can I export a select group of tickets to a CSV file?

Question Can I export a select group of tickets to a CSV file? Answer As long as the tickets are not archived, you ca...

Edited Jan 12, 2024

3 votes  ·  3 comments

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3

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Can light agents take calls or serve chats?

Question Can light agents take calls or serve chats? Answer Light agents can't be enabled as Talk agents and take cal...

Edited Aug 28, 2023

2 votes  ·  1 comment

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How do I enable exports?

Question How can I enable exports? Answer To protect the data in your Zendesk exports are not automatically enabled. ...

Edited Jul 26, 2023

0 votes  ·  2 comments

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Can I choose the location where my account data is hosted?

Question Is it possible to choose the location where my account data is hosted? Answer Depending on the plan level yo...

Edited Dec 03, 2024

5 votes  ·  5 comments

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How do I export my data and reports from all of the Zendesk products?

Question How do I export my data and reports from Explore, Support, Sell, Guide, or Chat? Answer Select an option fro...

Edited May 21, 2024

4 votes  ·  11 comments

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11

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Is it possible to export only users who have open tickets?

Question Is it possible to export a list that includes only users that have open tickets? Answer It is not possible t...

Edited Jul 11, 2024

0 votes  ·  1 comment

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Delays in receiving an email with the downloadable data export file

Issue I requested CSV file but haven't received the download link in my email yet. Resolution If you haven't receive...

Edited Jan 22, 2024

5 votes  ·  4 comments

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