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Self-service best practices and recipes

Best practices: Self-service docs and tips

Best practices documentation These are the best practices articles for self-service: Optimizing your help center c...

Edited Feb 07, 2025

8 votes  ·  0 comments

8

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Best practices for creating a successful knowledge base

Suite All plans Support with Guide all plans There’s nothing quite as empowering as solving...

Edited Mar 06, 2025

1 vote  ·  0 comments

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Fine Tuning: "Blueprinting" your help center

This Fine Tuning session with Lisa Painter focuses on empowering you to build a help center that will pave the way to...

Edited Feb 22, 2023

3 votes  ·  0 comments

3

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Best practices: Optimizing for autoreplies with articles

What's my plan? Suite Any plan This functionality is part of AI agents. Usage is measured by automa...

Edited Mar 19, 2025

8 votes  ·  3 comments

8

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Best practices for creating an internal knowledge base

What's my plan? Suite All plans Support with Guide all plans If you are using Guide, it's l...

Edited Mar 06, 2025

6 votes  ·  6 comments

6

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6

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Best practices: Developing content for your knowledge base

What's my plan? There are many ways to manage the content creation process for your knowledge base, (KB). The size ...

Edited Jun 21, 2024

24 votes  ·  3 comments

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Best practices: Measuring and optimizing your self-service channels

What's my plan? Suite Growth, Professional, Enterprise, or Enterprise Plus Support with Guide all pl...

Edited Mar 06, 2025

10 votes  ·  4 comments

10

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4

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Best practices for finding customer issues to start your knowledge base

What's my plan? Suite Professional, Enterprise, or Enterprise Plus Support with Guide all plans ...

Edited Mar 06, 2025

18 votes  ·  1 comment

18

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1

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Optimizing your help center content for AI agents

What's my plan? Suite Any plan If you're using features such as AI agents that draw information from y...

Edited Mar 19, 2025

6 votes  ·  23 comments

6

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23

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Best practices for driving traffic to your knowledge base and community

What's my plan? The best way to increase awareness about your community and knowledge base (KB) and drive tr...

Edited Jun 21, 2024

29 votes  ·  0 comments

29

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Guide recipe: Requesting feedback for article downvotes

What's my plan? Suite Growth, Professional, Enterprise, or Enterprise Plus Support with Guide all ...

Edited Mar 06, 2025

5 votes  ·  49 comments

5

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49

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