Recent searches


No recent searches

Self-service best practices and recipes


Best practices: Self-service docs and tips

Best practices documentation These are the best practices articles for self-service: Optimizing your help center c...

Edited Feb 07, 2025

8 votes  ·  0 comments

8

Votes

0

Comments


Best practices for creating a successful knowledge base

What's my plan? There’s nothing quite as empowering as solving a problem on your own. When it comes to ...

Edited Jun 21, 2024

1 vote  ·  0 comments

1

Vote

0

Comments


Fine Tuning: "Blueprinting" your help center

This Fine Tuning session with Lisa Painter focuses on empowering you to build a help center that will pave the way to...

Edited Feb 22, 2023

3 votes  ·  0 comments

3

Votes

0

Comments


Best practices: Optimizing for autoreplies with articles

What's my plan? This functionality is part of AI agents. Usage is measured by automated resolutions. When you...

Edited Oct 27, 2024

8 votes  ·  3 comments

8

Votes

3

Comments


Best practices for creating an internal knowledge base

What's my plan? If you are using Guide, it's likely you've set up an external knowledge base to support ...

Edited Feb 07, 2025

6 votes  ·  6 comments

6

Votes

6

Comments


Best practices: Developing content for your knowledge base

What's my plan? There are many ways to manage the content creation process for your knowledge base, (KB). The size ...

Edited Jun 21, 2024

24 votes  ·  3 comments

24

Votes

3

Comments


Best practices: Measuring and optimizing your self-service channels

What's my plan? By guest author Ashley Verrill As a help desk software reviewer, I am constantly asked for my advic...

Edited Jun 21, 2024

10 votes  ·  4 comments

10

Votes

4

Comments


Best practices for finding customer issues to start your knowledge base

What's my plan? Note: Guide customers who are not on a Suite plan must have Support Professional or Enterprise ...

Edited Feb 07, 2025

18 votes  ·  1 comment

18

Votes

1

Comment


Optimizing your help center content for AI agents

What's my plan? If you're using features such as AI agents that draw information from your help cen...

Edited Feb 03, 2025

6 votes  ·  23 comments

6

Votes

23

Comments


Best practices for driving traffic to your knowledge base and community

What's my plan? The best way to increase awareness about your community and knowledge base (KB) and drive tr...

Edited Jun 21, 2024

29 votes  ·  0 comments

29

Votes

0

Comments


Guide recipe: Requesting feedback for article downvotes

What's my plan? The standard Copenhagen theme lets end users vote on help center articles. In this rec...

Edited Jun 21, 2024

5 votes  ·  49 comments

5

Votes

49

Comments