API and SDK

API, authentication requests, API tokens, scripts, requests, API errors, and others. Articles about the different SDKs offered by Zendesk.

Can I create redirect rules for articles between brands?

QuestionCan I create redirect rules for articles between brands?AnswerYes, to create a URL redirect from an article i...

Edited Oct 24, 2025

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Is it possible to reach the API rate limit when I update tickets in the user interface?

Question Is it possible to reach the API rate limit when I update tickets in the user interface? Answer Yes, although...

Edited Jan 10, 2025

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Does the API job contribute to the per-minute rate limit?

Question Does the API job contribute to the per-minute rate limit? Answer The job limit is specific to each endpoint....

Edited Sep 25, 2024

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Where can I find a list of API documentation?

QuestionIs there a comprehensive list of all API documentation available?AnswerFind below a list of all the available...

Edited Oct 08, 2025

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Why can't I log into my Zendesk account through the terminal?

Question I'm an admin in my account and I'm trying to access the API. Why can't I log into my Zendesk account through...

Edited Aug 15, 2024

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My custom form forwards emails to create tickets and generates errors

Issue symptoms I created a custom form and automatically forward emails to Zendesk from that form. This is generating...

Edited Feb 16, 2024

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How can I set which brand of welcome email is sent when creating users through the API?

Question I'm creating new users through the Zendesk API. How do I control which brand the welcome email is sent from?...

Edited Apr 11, 2025

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Can I use the API to assign a macro to a user or group?

Question Can I use the API to assign a macro to a user or group? Answer Yes, you can use the Macro API to assign a ma...

Edited Apr 11, 2025

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Who is the current user when adding ticket comments using APIs?

Question We have business rules set up to fire based on the (current user) condition, but it is not firing when ticke...

Edited Apr 11, 2025

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Can I change the confirmation message after a ticket is submitted through Support SDK?

Question Can I change the confirmation message after a ticket is submitted through Support SDK? Answer Yes, the conf...

Edited Apr 16, 2025

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REST API gives 200 response but the request didn't work

Issue symptoms When making a request using the API, I'm seeing a 200 response code, but the change I requested was ig...

Edited Apr 11, 2025

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What should I consider when using Zendesk SDK?

QuestionWhile using Zendesk SDK, what common information should I keep in mind?AnswerZendesk SDK is the new mobile SD...

Edited Jul 22, 2025

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How can I fetch multiple pages of results automatically?

QuestionHow can I fetch multiple pages of results automatically?AnswerSometimes you may find it convenient to fetch s...

Edited Oct 14, 2025

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What are my credentials for API access when using SSO to sign in?

Question My account is configured to allow single sign-on (SSO) authentication for my agents and admins. What authent...

Edited Apr 11, 2025

4 votes  ·  4 comments

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Using the API to set the primary email for a user

Question How can I update the primary email address for a user using the API? Answer A user's primary email address i...

Edited May 15, 2025

2 votes  ·  2 comments

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What are the uses of each mobile SDK?

QuestionI see that Zendesk has multiple mobile SDKs. What can I use each one for? AnswerSDK for messagingThe SDK for ...

Edited Jul 22, 2025

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Mobile Chat SDK - Using PreChatForm with VisitorInfo

Issue Symptoms iOS and Android behave differently when it comes to Pre-chat and VisitorInfo objects and this can make...

Edited Jan 10, 2024

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What does the flow of MessagingActivity look like with multiple engines?

Question How does the flow of MessagingActivity work with multiple engines or SDKs? Answer Multiple SDKs can be integ...

Edited Jan 20, 2025

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Can I integrate the Zendesk SDKs in my mobile application with a wrapper?

Question All the Zendesk SDKs use native languages for iOS and Android development, but my mobile application uses a ...

Edited Sep 24, 2025

7 votes  ·  2 comments

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How do language translations work in the Classic SDKs user interface and HelpCenterActivity?

Question How do language translations work in the Classic SDK user interface and HelpCenterActivity? Answer By defau...

Edited Dec 28, 2023

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How can I authenticate API requests?

QuestionHow can I authenticate API requests using one of Zendesk v2 APIs?AnswerYou must be a verified user to make au...

Edited Jul 22, 2025

10 votes  ·  21 comments

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How do I check which Mobile SDK version my project is using?

Question How do I check the Mobile SDK version my project is using? Answer Depending on the way the Mobile SDK has b...

Edited Apr 11, 2025

2 votes  ·  0 comments

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Why do I see the Answer Bot in the Chat SDK even though I don't have a subscription?

Question I see that I have Answer Bot when I start a chat using the Chat SDK, but I don't have a subscription for aut...

Edited Apr 11, 2025

12 votes  ·  1 comment

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How do I add a comment to a ticket via API?

Question How can I add a comment to a ticket using the API? Answer To add a comment to a ticket using the API use the...

Edited Jan 22, 2024

8 votes  ·  18 comments

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Can I increase my API rate limit?

Question I need my apps to make more calls to the Zendesk API per minute. How can I increase my API rate limit? Answe...

Edited Sep 24, 2025

5 votes  ·  9 comments

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How do I know when API tokens were created?

QuestionHow can I find the creation date for an active API token?Answer To find the creation date of an API token, us...

Edited Jul 22, 2025

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How do I set up Postman to make API requests to my Zendesk account?

Question I'm not familiar with the API and don't know how to write code. What can I use to perform requests with the ...

Edited Apr 11, 2025

4 votes  ·  12 comments

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API error: curl: (3) URL using bad/illegal format or missing URL

Issue symptoms I tried to use a cURL command through the terminal as explained in the documentation: Testing your cUR...

Edited Mar 27, 2025

2 votes  ·  3 comments

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