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  1. Zendesk help
  2. Chat
  3. Using Chat for live chat
  4. Best practices and recipes
  1. Zendesk help
  2. Chat
  3. Using Chat for live chat
  4. Best practices and recipes

Best practices and recipes

  • Recipe: Setting up a lunch schedule for Zendesk Chat
  • How can I route incoming messaging notifications to notify only the assigned group of agents?
  • Recipe: Delay your proactive messages to give customers a chance to fill out the pre-chat form
  • Recipe: Send visitors different chat messages based on their location (country or city)
  • Recipe: Identify and track what webpage a customer was on when they started a chat
  • Multibrand Setup (Part 3): Best Practices
  • Recipe: Create proactive Chat triggers for customers to enter personal information
  • Recipe: Send proactive chat messages in your visitor's native language
  • Recipe: Auto-reply to a customer requesting a chat when your queue is large
  • Recipe: Tag offline chats to show what webpage they were submitted from
  • Managing third-party browser cookies for Chat-Support integration
  • Recipe: Identifying visitors' search engines
  • Improving the mobile experience with the overlay widget
  • Recipe: Route a chat to a department based on the URL of the website
  • Recipe: Chat trigger to notify the end of operating hours
  • Multibrand Setup (Part 2): Zendesk Chat-Support Integration (Phase 3)
  • Multibrand Setup (Part 1): Legacy Zendesk Chat (standalone)
  • Recipe: add a tag to chats based on the department it was assigned to
  • Recipe: Route a chat to a department based on the country the visitor is chatting from
  • Recipe: Send messages to your customers waiting in the queue
  • Setting up shortcuts and departments to optimize agent efficiency
  • Recipe: Updating Chat shortcuts to get enhancements
  • Targeting key visitors with proactive chat
  • Automatically route chats to departments
  • Setting up Zendesk Chat for complex business needs
  • Best practices for chat etiquette
  • Fine Tuning: Rolling Out Chat & Knocking It Out of the Park
  • Recipe: Setting up a lunch schedule for Zendesk Chat
  • How can I route incoming messaging notifications to notify only the assigned group of agents?
  • Recipe: Delay your proactive messages to give customers a chance to fill out the pre-chat form
  • Recipe: Send visitors different chat messages based on their location (country or city)
  • Recipe: Identify and track what webpage a customer was on when they started a chat
  • Multibrand Setup (Part 3): Best Practices
  • Recipe: Create proactive Chat triggers for customers to enter personal information
  • Recipe: Send proactive chat messages in your visitor's native language
  • Recipe: Auto-reply to a customer requesting a chat when your queue is large
  • Recipe: Tag offline chats to show what webpage they were submitted from
  • Managing third-party browser cookies for Chat-Support integration
  • Recipe: Identifying visitors' search engines
  • Improving the mobile experience with the overlay widget
  • Recipe: Route a chat to a department based on the URL of the website
  • Recipe: Chat trigger to notify the end of operating hours
  • Multibrand Setup (Part 2): Zendesk Chat-Support Integration (Phase 3)
  • Multibrand Setup (Part 1): Legacy Zendesk Chat (standalone)
  • Recipe: add a tag to chats based on the department it was assigned to
  • Recipe: Route a chat to a department based on the country the visitor is chatting from
  • Recipe: Send messages to your customers waiting in the queue
  • Setting up shortcuts and departments to optimize agent efficiency
  • Recipe: Updating Chat shortcuts to get enhancements
  • Targeting key visitors with proactive chat
  • Automatically route chats to departments
  • Setting up Zendesk Chat for complex business needs
  • Best practices for chat etiquette
  • Fine Tuning: Rolling Out Chat & Knocking It Out of the Park
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