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Chat best practices and recipes
Recipe: Routing incoming messaging notifications to notify only the assigned group of agents
Edited Dec 06, 2023
1 vote · 0 comments
1
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0
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Recipe: Delay your proactive messages to give customers a chance to fill out the pre-chat form
Edited Feb 24, 2022
0 votes · 1 comment
0
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1
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Recipe: Send visitors different chat messages based on their location (country or city)
Edited Apr 03, 2024
0 votes · 2 comments
0
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2
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Recipe: Identify and track what webpage a customer was on when they started a chat
Edited Dec 07, 2023
1 vote · 8 comments
1
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8
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Recipe: Create proactive Chat triggers for customers to enter personal information
Edited Dec 07, 2023
1 vote · 0 comments
1
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0
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Recipe: Auto-reply to a customer requesting a chat when your queue is large
Edited Dec 07, 2023
0 votes · 12 comments
0
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12
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Recipe: Tag offline chats to show what webpage they were submitted from
Edited Dec 07, 2023
0 votes · 0 comments
0
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0
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Recipe: Identifying visitors' search engines
Edited Jun 21, 2024
1 vote · 3 comments
1
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3
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Recipe: Route a chat to a department based on the URL of the website
Edited Dec 07, 2023
2 votes · 11 comments
2
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11
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Recipe: Chat trigger to notify the end of operating hours
Edited Dec 07, 2023
7 votes · 7 comments
7
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7
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Recipe: Add a tag to chats based on the department it was assigned to
Edited Dec 07, 2023
2 votes · 0 comments
2
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0
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Recipe: route chat tickets to a group based on tags
Edited Jan 14, 2025
1 vote · 0 comments
1
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0
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Recipe: Route a chat to a department based on the country the visitor is chatting from
Edited Dec 13, 2024
4 votes · 7 comments
4
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7
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Recipe: Send messages to your customers waiting in the queue
Edited Dec 08, 2023
2 votes · 22 comments
2
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22
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Recipe: Updating Chat shortcuts to get enhancements
Edited Dec 07, 2023
0 votes · 0 comments
0
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0
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Best practices for chat etiquette
Edited Dec 07, 2023
2 votes · 0 comments
2
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0
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