Recent searches


No recent searches

Recipe: Identify and track what webpage a customer was on when they started a chat



image avatar

Elissa Tikalsky

Zendesk Digital Resources Team

Edited Dec 07, 2023


1

8

8 comments

Hello,

I want to do this but when I look in my conditions, I don't have the option of Visitor page URL. Am I missing something or do I need to set up additional conditions somewhere else?

0


Hi Camden, just to make sure – you're trying to create this trigger in Chat (and not Support)? See Creating Chat triggers for more info.

0


Hi @..., that's correct. Here's what I see:

0


image avatar

Marine

Zendesk Customer Care

Hi Camden! 
 
The condition 'Visitor page URL' is available only when you select the Channel > Chat. 
In your screenshot, you have set Channel > Messaging.
 
Trigger options are different when Messaging channel is selected. 
 
Let me know if you have any questions!

0


Hi All,

Once I've set up these triggers, how would I go about reporting on the tags? I can't seem to see the tags either in 'history' part of the chat dashboard, or when I try to create a report in explore. Thanks in advance

0


image avatar

Dane

Zendesk Engineering

Hi Lauren,
 
I have created a simple query for you using the Chat Engagement Dataset. I hope this will serve as a reference for you to be able to create your own report. 
 

0


Hi,
 What are the common reasons my Chat tags did not show up on the ticket created from a chat even if chat is closed/solved?

0


image avatar

Viktor Osetrov

Zendesk Customer Care

Hello Amin,

It means that your chat tag was not fired. That's why you couldn't see it from a chat even if the chat is closed/solved. As a recommendation - please ease out your specific chat trigger where you expect to have the tag.  

Thanks

0


Please sign in to leave a comment.