Recipe: Chat trigger to notify the end of operating hours

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6 Comments

  • Beth R.

    Just enabled this. I will let you know how it works.

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  • Rina

    Would be interested to hear how this worked for you Beth R.?

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  • Marcin Rogalski

    This doesn't work. I was sent this by a support rep. Followed it to a T. Still not working. I'm using your Chat Bots. And reenable messaging with this new trigger. All agents are offline. After bot asked questions, gave some answers, we tested asking for an agent next. And nothing. It said it's transferring us now. And it just waits. So a customer would be waiting indefinitely. What's the solution.

    1
  • Viktor Osetrov
    Zendesk Customer Care
    Hi Marcin,

    It really works. Please use the following settings:
    1) Trigger. Take a look at below


    2) Agent status - "Away"

    3) Testing 
    The trigger fired - here we go

    Hope it helps


     
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  • Samer Kaskas

    Hi Viktor,

    this only works for chat, but what about messaging, I know that in the admin center, there is a schedule of the open hours and I can use it, in the ChatBot Answers, but is there any solution, that I can still know or get the information that someone tried to reach us.

    Thanks in advance!
    Samer Kaskas

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  • Cheeny Aban
    Zendesk Customer Care
    Hi Samer, 

    You can include your schedule on your messaging bot workflow and you can use tags to identify tickets created outside your business hours. 

    I hope that helps!
    0

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