由于每当帐户离线时都无法使用 Chat 触发器 ，因此此配方为您提供了一个解决方法，以通知您的客户您的 营业时间 已结束或即将结束。
要避免 由于专员已下班而未回复的在线交谈请求，请发送友好消息，通知您的客户营业时间。
要使此配方生效，专员需要在服务的最后一小时内将其状态从 “在线 ”更改为 “离开 ”。当专员的状态为 “离开” 时，专员仍然可以处理在线交谈请求，也可以通过“在线交谈” 面板中的“ 访问者”标签 手动选择回答其他在线交谈。
只要发生在线交谈请求，触发器就会触发，并且所有专员的状态都是 Away。
如何在 Chat 中创建触发器
使用以下条件在 Chat 中 创建此触发器 ：
- 在 运行触发器下，选择 当访问者请求在线交谈时。
- 在“ 检查条件”下，选择“ 检查以下所有条件”。
- 仍在网站上 | 30
- 已提供服务的访问者 |为 false
- 访问者请求在线交谈 | 为 true
- 队列大小（帐户）|不等于 | 0
- 帐户状态 |不等于 |在线
- 在 执行以下操作中，添加：
- 发送消息给访问者 | 客户支持 | 我们的在线交谈服务即将结束。我们将于明天 9:00 到 21:00 回来。
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7 条评论
Chris Smith
How can I make this trigger work with multiple departments of varying operating hours (e.g. Dept. Fred's operating hours are closed but Dept. Barney and Dept. Betty is open)? Need to give Dept. Fred customers a closed message. I'm guessing the Queue Size (account) condition is not relevant.
0
Cheeny Aban
You can include your schedule on your messaging bot workflow and you can use tags to identify tickets created outside your business hours.
I hope that helps!
0
atlantis dx
Hi Viktor,
this only works for chat, but what about messaging, I know that in the admin center, there is a schedule of the open hours and I can use it, in the ChatBot Answers, but is there any solution, that I can still know or get the information that someone tried to reach us.
Thanks in advance!
Samer Kaskas
0
Viktor Osetrov
It really works. Please use the following settings:
1) Trigger. Take a look at below
2) Agent status - "Away"
3) Testing
The trigger fired - here we go
Hope it helps
0
Marcin Rogalski
This doesn't work. I was sent this by a support rep. Followed it to a T. Still not working. I'm using your Chat Bots. And reenable messaging with this new trigger. All agents are offline. After bot asked questions, gave some answers, we tested asking for an agent next. And nothing. It said it's transferring us now. And it just waits. So a customer would be waiting indefinitely. What's the solution.
1
Rina
Would be interested to hear how this worked for you 1263169205010?
0
Beth R.
Just enabled this. I will let you know how it works.
0
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