When a customer requests a chat, this Chat trigger will instantly send the customer your message. You can immediately let your customers know you appreciate that they chatted in and that an agent will be with them shortly. Optionally, you can include a condition that makes this Chat trigger only run if your queue size is greater than a certain amount. In the example below, the auto-reply will only be sent to new customers if there are more than 12 customers waiting in the chat queue.
Tip: Consider pairing this Chat trigger with the Chat trigger described in this article: Chat trigger recipe: Send messages to your customers waiting in the queue.
This recipe contains the following sections:
Creating the Chat trigger
Use the following conditions to create this trigger in Chat:
- Run trigger: When a visitor requests a chat
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Check conditions: Chat all of the following conditions
- Visitor requesting chat > Is true
- Visitor served > Is false
- Queue size (account) > Greater than > 12
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Perform the following actions
- Send message to visitor > [name of agent] > [message]