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Recipe: Route a chat to a department based on the country the visitor is chatting from



Edited Dec 13, 2024


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7 comments

Where do I find a list of the country codes matching the countries?

Is danish for example da or is it dk?

Thank you in advance.

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Cheeny Aban

Zendesk Customer Care

Hi Sebastian,

Here's a list of Zendesk language support by-products and Language codes for Zendesk-supported languages (OLD)

I hope that helps! 

 

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Hello ! I'm trying to create triggers to pass on the French chats to my French team and the same for my German clients/agents; 
Problem : I can't select the departments (with the action "set visitor department"), I can see them but not select them.

 

 

 

 

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Christine

Zendesk Engineering

Hey Benjamin,

Kindly check your Department settings and make sure that they're enabled in Chat.


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Hey Christine !


Thanks for your feedback, it worked well on my trigger. I just set it up so that the French clients' chats only come to the French team ZD dashboard, but the Germans still get chats. How does it work?

 

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Christine

Zendesk Engineering

Hi Benjamin,

We'll need some sample tickets to check further. As per checking, you already raised a ticket with our support team.
 
Kindly check your email for updates. Thank you!

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I cannot find these :

Run trigger: When a visitor has loaded the chat widget

   Check conditions: Check all of the following conditions
   Visitor country code | Equals | FR

in messaging triggers ?!

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