Recipe: Route a chat to a department based on the country the visitor is chatting from

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6 Comments

  • SNT Aps

    Where do I find a list of the country codes matching the countries?

    Is danish for example da or is it dk?

    Thank you in advance.

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  • Cheeny Aban
    Zendesk Customer Care
    Hi Sebastian,

    Here's a list of Zendesk language support by-products and Language codes for Zendesk-supported languages (OLD)

    I hope that helps! 

     

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  • Benjamin BATZ

    Hello ! I'm trying to create triggers to pass on the French chats to my French team and the same for my German clients/agents; 
    Problem : I can't select the departments (with the action "set visitor department"), I can see them but not select them.

     

     

     

     

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  • Christine
    Zendesk Engineering
    Hey Benjamin,

    Kindly check your Department settings and make sure that they're enabled in Chat.


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  • Benjamin BATZ

    Hey Christine !


    Thanks for your feedback, it worked well on my trigger. I just set it up so that the French clients' chats only come to the French team ZD dashboard, but the Germans still get chats. How does it work?

     

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  • Christine
    Zendesk Engineering
    Hi Benjamin,

    We'll need some sample tickets to check further. As per checking, you already raised a ticket with our support team.
     
    Kindly check your email for updates. Thank you!
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