This trigger recipe explains how to identify visitors referred by search engines.
Identifying visitors from any search engine
Since we're going to be targeting all search engines, we'll add a global tag called "Search_Referrer" for us to identify such visitors.
- From the dashboard, select Settings > Triggers.
- Click Create Trigger.
- Set up your trigger as shown in the screenshot below.
- Click Save Changes.
Identifying visitors from specific search engines
To target a specific search engine, such as Google, create separate tags for each search engine.
- From the dashboard, select Settings > Triggers.
- Click Create Trigger.
- Set up your trigger as shown in the screenshot below.
- Click Save Changes.
3 comments
Nikki
I like this and I'm going to start implementing it. However, I'm curious: would this start creating hundreds of "Visitor XXXX" users in my ZD account if I was using it every time someone has loaded the chat widget? Perhaps for now I should just do it when they initiate a chat.
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Dainne Kiara Lucena-Laxamana
Hi Nikki!
![](/hc/user_images/oMZlCI7EAX5jZ7Lw7v4fmg.png)
It actually depends on your implementation if it would create unknown users. That only happens when the user was not able to fill out the contact form & the chat started. So for this implementation, it would just add a tag to that visitor session. They'd still be able to fill out a contact form (if you have enabled it) with no issue.
Here's an example from my test account:
Hope this helps!
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Nikki
Ahhh, thank you. I'm very new to using Chat, so I didn't realize that "chat tags" were not the same as "support tags" - I was thinking that this would be a user tag added for each user who loads the website with the widget installed! Thanks for your help.
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