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Recipe: Delay your proactive messages to give customers a chance to fill out the pre-chat form



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Aimee Spanier

Zendesk Documentation Team

Edited Feb 24, 2022


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Hi, 

 

I am looking to create a message response if a ticket is yet to be assigned to an agent. 

 

If a customer has connected to WhatsApp for example and follows up after the initial message to send another message, if the ticket is still unsigned, I would like to send a message to inform the customer - all our agents are currently busy. 

 

Thanks

Joe

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