Department routing is not working correctly in chat

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  • Jahn Bronilla

    Hey Erik Lynch, I am testing the visitor department routing in Sandbox and created this trigger. See below condition:

    Run Trigger: When a Chat Message is sent

    Meet all
    Visitor Page URL>Contains>(the URL where chat originated)
    Visitor Tag>contains>(our end user do have specific tags)

    Set Visitor department>(specific department
    Add Tags>(Specific Tag)

    Apparently it's not working at all. Tried and tested so many conditions.

  • Christine Felicia
    Zendesk Engineering
    Hi Jahn,

    We'll continue to assist you on the ticket that you raised with us related to this issue. Kindly check your email for updates. Thanks!

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