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Joe

Joined Mar 10, 2022

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Last activity Feb 13, 2025

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ACTIVITY OVERVIEW

Latest activity by Joe

Joe commented,

CommentZendesk messaging

Hi,

Is it possible to see the average number of messages sent during an engagement?

 

Thanks

View comment · Posted Feb 13, 2025 · Joe

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Joe commented,

CommentSalesforce integration

The new update is great, is it possible to pull the information that surfaced in the SF app into my form? 

View comment · Posted Nov 06, 2024 · Joe

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Joe commented,

CommentChat best practices and recipes

Hi, 

 

I am looking to create a message response if a ticket is yet to be assigned to an agent. 

 

If a customer has connected to WhatsApp for example and follows up after the initial message to send another message, if the ticket is still unsigned, I would like to send a message to inform the customer - all our agents are currently busy. 

 

Thanks

Joe

View comment · Posted Jun 25, 2024 · Joe

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Joe commented,

CommentTicket automation and collaboration

I am looking to create a report that will show this weeks Intent vs the previous week.

Could you recommend a recipe for this, please 

For example I want to show “order is late” week 14 vs week 13 and the difference, increase or decrease 

View comment · Posted Apr 08, 2024 · Joe

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Joe commented,

CommentExplore recipes

Thank you for this. 

I am looking to create a report that will show this weeks Intent vs the previous week.

Could you recommend a recipe for this, please 

For example I want to show “order is late” week 14 vs week 13 and the difference, increase or decrease 

View comment · Posted Apr 08, 2024 · Joe

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Joe commented,

CommentHow to manage phone numbers in Talk

Hi, this is interfering with my reporting now as we are using omnichannel routing. 

I don't want my total tickets created to include abandoned call tickets. 

How can I exclude these? 

 

 

 

 

View comment · Posted Mar 19, 2024 · Joe

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Joe commented,

Community comment Q&A - AI and automation

Thank you, any idea on which ones best ?

View comment · Posted Nov 25, 2023 · Joe

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Joe created a post,

Post Q&A - AI and automation

I am looking to create an automation that will send a message on WhatsApp to customers when our agent has not sent them an update within 2 hours.

So after 2 hours a message would be sent to the customer, for example :

"Hi x, apologies for the delay in updating you were are still working on your query and will be in touch with a resolution shortly."

 

Posted Nov 23, 2023 · Joe

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Joe commented,

CommentTicket management

Hello, I want to create views that contain a number of different intents. Whats is the best way to do this ?

View comment · Posted Nov 01, 2023 · Joe

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Joe commented,

CommentTicket automation and collaboration

Hi, We are having an issue when using side conversations, one of our agents accidentally sent the conversation to a customer rather than the intended recipient, this was because their names were the same, and when the agent typed their name it the selected the customer email.

Is there a way to remove all of the emails to ensure the email has to be typed fully ?

View comment · Posted Apr 21, 2023 · Joe

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