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Joe
Joined Mar 10, 2022
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Last activity Feb 13, 2025
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Latest activity by Joe
Joe commented,
Hi,
Is it possible to see the average number of messages sent during an engagement?
Thanks
View comment · Posted Feb 13, 2025 · Joe
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Joe commented,
The new update is great, is it possible to pull the information that surfaced in the SF app into my form?
View comment · Posted Nov 06, 2024 · Joe
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Joe commented,
Hi,
I am looking to create a message response if a ticket is yet to be assigned to an agent.
If a customer has connected to WhatsApp for example and follows up after the initial message to send another message, if the ticket is still unsigned, I would like to send a message to inform the customer - all our agents are currently busy.
Thanks
Joe
View comment · Posted Jun 25, 2024 · Joe
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Joe commented,
I am looking to create a report that will show this weeks Intent vs the previous week.
Could you recommend a recipe for this, please
For example I want to show “order is late” week 14 vs week 13 and the difference, increase or decrease
View comment · Posted Apr 08, 2024 · Joe
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Joe commented,
Thank you for this.
I am looking to create a report that will show this weeks Intent vs the previous week.
Could you recommend a recipe for this, please
For example I want to show “order is late” week 14 vs week 13 and the difference, increase or decrease
View comment · Posted Apr 08, 2024 · Joe
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Joe commented,
Hi, this is interfering with my reporting now as we are using omnichannel routing.
I don't want my total tickets created to include abandoned call tickets.
How can I exclude these?
View comment · Posted Mar 19, 2024 · Joe
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Joe commented,
Thank you, any idea on which ones best ?
View comment · Posted Nov 25, 2023 · Joe
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Joe created a post,
I am looking to create an automation that will send a message on WhatsApp to customers when our agent has not sent them an update within 2 hours.
So after 2 hours a message would be sent to the customer, for example :
"Hi x, apologies for the delay in updating you were are still working on your query and will be in touch with a resolution shortly."
Posted Nov 23, 2023 · Joe
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Joe commented,
Hello, I want to create views that contain a number of different intents. Whats is the best way to do this ?
View comment · Posted Nov 01, 2023 · Joe
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Joe commented,
Hi, We are having an issue when using side conversations, one of our agents accidentally sent the conversation to a customer rather than the intended recipient, this was because their names were the same, and when the agent typed their name it the selected the customer email.
Is there a way to remove all of the emails to ensure the email has to be typed fully ?
View comment · Posted Apr 21, 2023 · Joe
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