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Joe

Incorporación 10 mar 2022

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Última actividad 13 feb 2025

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RESUMEN DE LA ACTIVIDAD

Última actividad de Joe

Joe hizo un comentario,

ComentarioZendesk messaging

Hi,

Is it possible to see the average number of messages sent during an engagement?

 

Thanks

Ver comentario · Publicado 13 feb 2025 · Joe

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Joe hizo un comentario,

ComentarioSalesforce integration

The new update is great, is it possible to pull the information that surfaced in the SF app into my form? 

Ver comentario · Publicado 06 nov 2024 · Joe

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Joe hizo un comentario,

ComentarioChat best practices and recipes

Hi, 

 

I am looking to create a message response if a ticket is yet to be assigned to an agent. 

 

If a customer has connected to WhatsApp for example and follows up after the initial message to send another message, if the ticket is still unsigned, I would like to send a message to inform the customer - all our agents are currently busy. 

 

Thanks

Joe

Ver comentario · Publicado 25 jun 2024 · Joe

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Joe hizo un comentario,

ComentarioTicket automation and collaboration

I am looking to create a report that will show this weeks Intent vs the previous week.

Could you recommend a recipe for this, please 

For example I want to show “order is late” week 14 vs week 13 and the difference, increase or decrease 

Ver comentario · Publicado 08 abr 2024 · Joe

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Joe hizo un comentario,

ComentarioExplore recipes

Thank you for this. 

I am looking to create a report that will show this weeks Intent vs the previous week.

Could you recommend a recipe for this, please 

For example I want to show “order is late” week 14 vs week 13 and the difference, increase or decrease 

Ver comentario · Publicado 08 abr 2024 · Joe

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Joe hizo un comentario,

ComentarioHow to manage phone numbers in Talk

Hi, this is interfering with my reporting now as we are using omnichannel routing. 

I don't want my total tickets created to include abandoned call tickets. 

How can I exclude these? 

 

 

 

 

Ver comentario · Publicado 19 mar 2024 · Joe

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Joe hizo un comentario,

Comentario de la comunidad Q&A - AI and automation

Thank you, any idea on which ones best ?

Ver comentario · Publicado 25 nov 2023 · Joe

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Joe creó una publicación,

Publicación Q&A - AI and automation

I am looking to create an automation that will send a message on WhatsApp to customers when our agent has not sent them an update within 2 hours.

So after 2 hours a message would be sent to the customer, for example :

"Hi x, apologies for the delay in updating you were are still working on your query and will be in touch with a resolution shortly."

 

Publicado 23 nov 2023 · Joe

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Joe hizo un comentario,

ComentarioTicket management

Hello, I want to create views that contain a number of different intents. Whats is the best way to do this ?

Ver comentario · Publicado 01 nov 2023 · Joe

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Joe hizo un comentario,

ComentarioTicket automation and collaboration

Hi, We are having an issue when using side conversations, one of our agents accidentally sent the conversation to a customer rather than the intended recipient, this was because their names were the same, and when the agent typed their name it the selected the customer email.

Is there a way to remove all of the emails to ensure the email has to be typed fully ?

Ver comentario · Publicado 21 abr 2023 · Joe

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