Recent searches


No recent searches

Accounts and billing


Trying out a plan or feature upgrade

What's my plan? If eligible, you can upgrade your account to a higher-level plan and try it out before purchasing. ...

Edited Oct 26, 2024

0 votes  ·  1 comment

0

Votes

1

Comment


Reviewing subscription requests

What's my plan? Quick Look: Admin Center > Account > Billing > Subscription After an admin submits a subscriptio...

Edited Jun 21, 2024

0 votes  ·  0 comments

0

Votes

0

Comments


Canceling products and accounts

What's my plan? Quick Look: Admin Center > Account > Billing > Subscription A Zendesk account can include mu...

Edited Jan 13, 2025

11 votes  ·  81 comments

11

Votes

81

Comments


Preventing account suspension

What's my plan? This article describes how to proceed if you receive an email or an in-product warning that your Ze...

Edited Jun 21, 2024

2 votes  ·  16 comments

2

Votes

16

Comments


Resolving issues when your credit card fails

What's my plan? 51629 Sometimes you're unable to submit or update your credit card information. This article describe...

Edited Jun 21, 2024

21 votes  ·  33 comments

21

Votes

33

Comments


About Zendesk sandbox environments

What's my plan? A sandbox is a test environment with varying degrees of similarity to your production ...

Edited Jan 22, 2025

0 votes  ·  10 comments

0

Votes

10

Comments


Testing changes in your standard sandbox

What's my plan? Quick Look: Admin Center > Account > Sandbox > Sandboxes A sandbox is a test environment with ...

Edited Sep 09, 2024

16 votes  ·  43 comments

16

Votes

43

Comments


Creating a premium sandbox with data replication

What's my plan? Quick Look: Admin Center > Account > Sandbox > Sandboxes Premium sandbox provides a test envir...

Edited Dec 16, 2024

9 votes  ·  46 comments

9

Votes

46

Comments


Syncing products and add-ons to sandboxes

What's my plan? Quick Look: Admin Center > Account > Sandbox > Sandboxes For sandboxes to serve their purpo...

Edited Aug 28, 2024

2 votes  ·  2 comments

2

Votes

2

Comments


Generating a creation report for a premium sandbox

What's my plan? Quick Look: Admin Center > Account > Sandbox > Sandboxes When you create a premium sandbox, ...

Edited Jul 08, 2024

1 vote  ·  1 comment

1

Vote

1

Comment


Working with premium sandboxes

What's my plan? Quick Look: Admin Center > Account > Sandbox > Sandboxes This article describes how to use and m...

Edited Feb 05, 2025

1 vote  ·  9 comments

1

Vote

9

Comments


Renaming your subdomain

What's my plan? You must be the account owner to rename a subdomain. If you aren't the account owner, you can find ...

Edited Jan 10, 2025

20 votes  ·  12 comments

20

Votes

12

Comments


Deploying business rules to production from a premium sandbox

What's my plan? Quick Look: Admin Center > Account > Sandbox > Deployment Business rule deployment enables you...

Edited Nov 11, 2024

3 votes  ·  14 comments

3

Votes

14

Comments


Accessing commonly-used legal, financial, and security documents in Admin Center

What's my plan? Quick Look: Admin Center > Account > Forms and agreements > Forms ...

Edited Nov 11, 2024

3 votes  ·  0 comments

3

Votes

0

Comments


Making Zendesk products accessible

What's my plan? At Zendesk, it’s important to make our products accessible and easy for everyone to use, including p...

Edited Jun 21, 2024

4 votes  ·  6 comments

4

Votes

6

Comments


Zendesk Support scalability and performance: Technical architecture

What's my plan? At Zendesk, our goal is to help bring companies and their customers closer together with soft...

Edited Jun 21, 2024

38 votes  ·  0 comments

38

Votes

0

Comments


What is a Pod?

What's my plan? Zendesk has data centers throughout the globe to meet the performance and data needs of our customer...

Edited Aug 26, 2024

31 votes  ·  6 comments

31

Votes

6

Comments


Zendesk support for cookie-restricted browsers (Safari, Chrome, Firefox)

Note: Recently, Google has announced that third-party cookies will be phased out in Chrome. These changes will not ...

Edited Feb 15, 2024

32 votes  ·  90 comments

32

Votes

90

Comments


About the system font stack

What's my plan? A font stack is a list of fonts and font keywords used to let a browser know our preferred and fall...

Edited Jun 21, 2024

3 votes  ·  3 comments

3

Votes

3

Comments


Understanding Zendesk Sell plans and billing

What's my plan? There are a number of Zendesk Sell plans to choose from that cover a range of your business needs. T...

Edited Jun 21, 2024

0 votes  ·  2 comments

0

Votes

2

Comments


Managing agent months (beta)

What's my plan? Quick Look: Admin Center > Account > Usage > Flexible agents The usage report for flexible agen...

Edited Feb 13, 2025

4 votes  ·  6 comments

4

Votes

6

Comments


Adding and removing Sell licenses

The instructions in this article apply to Sell Legacy accounts. For accounts created after July 1, 2020, subscription...

Edited Jun 21, 2024

1 vote  ·  0 comments

1

Vote

0

Comments


Cancelling your Sell account

What's my plan? We are sorry to hear that you are considering cancelling your account. Please contact us so that we ...

Edited Jun 21, 2024

2 votes  ·  0 comments

2

Votes

0

Comments


Managing billing and subscriptions in Legacy Chat versions

What's my plan? Quick Look: Settings > Account > Subscription This topic describes how to manage billing and su...

Edited Jun 21, 2024

3 votes  ·  0 comments

3

Votes

0

Comments