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  1. Zendesk help
  2. Explore
  3. Advice and troubleshooting
  4. Viewing and using dashboards
  1. Zendesk help
  2. Explore
  3. Advice and troubleshooting
  4. Viewing and using dashboards

Viewing and using dashboards

Articles about issues or questions about viewing and using dashboards in Zendesk Explore

  • Why can't I use drill in to see my agents' live status?
  • Why does the Explore live dashboard show 0 Chat agents when filtering by Chat department?
  • Why don’t the call legs add up to the number of calls in Explore?
  • Why don't I see an agent's current call details when I drill into a Zendesk Talk live metric?
  • Why don't I see an agent's current work items when I drill into a live metric?
  • What happens if a scheduled dashboard delivery is set for the 31st?
  • Why don't I see a Guide Dashboard in Explore?
  • What language will my Explore report be displayed in?
  • Why can't I see the most recent month on the "Tickets created by month/year" report?
  • Why does my data change for dates in the past?
  • Will the default dashboard data reflect my account's business hours?
  • Time filter isn't working when I choose a time frame
  • How can I change the date format displayed in the Explore dashboards?
  • How do I save the state of my dashboard?
  • Why do end users show in my assignee filter on my dashboard?
  • Why am I seeing calls with a NULL call group on my reports?
  • Why does the Backlog dataset only show the Backlog recorded - Hour as 23?
  • How do I duplicate, recreate, or copy a report from a default dashboard?
  • How do I interact with the data in the default dashboards?
  • My dashboard bookmark is applying to all tabs
  • Why can't I use drill in to see my agents' live status?
  • Why does the Explore live dashboard show 0 Chat agents when filtering by Chat department?
  • Why don’t the call legs add up to the number of calls in Explore?
  • Why don't I see an agent's current call details when I drill into a Zendesk Talk live metric?
  • Why don't I see an agent's current work items when I drill into a live metric?
  • What happens if a scheduled dashboard delivery is set for the 31st?
  • Why don't I see a Guide Dashboard in Explore?
  • What language will my Explore report be displayed in?
  • Why can't I see the most recent month on the "Tickets created by month/year" report?
  • Why does my data change for dates in the past?
  • Will the default dashboard data reflect my account's business hours?
  • Time filter isn't working when I choose a time frame
  • How can I change the date format displayed in the Explore dashboards?
  • How do I save the state of my dashboard?
  • Why do end users show in my assignee filter on my dashboard?
  • Why am I seeing calls with a NULL call group on my reports?
  • Why does the Backlog dataset only show the Backlog recorded - Hour as 23?
  • How do I duplicate, recreate, or copy a report from a default dashboard?
  • How do I interact with the data in the default dashboards?
  • My dashboard bookmark is applying to all tabs
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