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Zendesk policies and agreements


Zendesk SDKs and app privacy details

Starting May 1, 2024, Apple is requiring app developers to have a privacy manifest file for their app that provides i...

Edited May 29, 2024

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About generative AI features in Zendesk

Across the Zendesk Suite, there are multiple features that are powered by generative artificial intelligence (AI). T...

Edited Jan 27, 2025

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Japan Telecommunications Business Act - Cookies Information

The Japan Telecommunications Business Act may require certain Zendesk subscribers in the telecommunications industry ...

Edited May 25, 2023

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Zendesk AI Data Use Information

Building responsible AI is a part of Zendesk’s commitment to providing our customers with trusted products and soluti...

Edited Aug 27, 2024

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Reseller-to-Direct Transfer

Dear Zendesk Subscriber, Thank you for your recent inquiry with regard to transferring an existing Zendesk instance f...

Edited Jun 13, 2023

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Direct-to-Reseller Transfer

Dear Zendesk Partner, Thank you for your recent inquiry with regard to transferring an existing Zendesk instance from...

Edited May 08, 2023

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Assignment Agreement

Dear Zendesk Customer, Thank you for your inquiry with regard to updating the information associated with your Zendes...

Edited Jun 13, 2023

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Government Data Request Policy

1. Introduction 1.1 This Government Data Request Policy sets out Zendesk’s procedure for 1) prior assessment of exi...

Edited Nov 29, 2022

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Zendesk Transparency Report

Current as of: September 17, 2024 ABOUT OUR TRANSPARENCY REPORT Zendesk, like many technology companies, occasiona...

Edited Sep 17, 2024

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Security Configurations for Zendesk Talk and FedRAMP Tailored ATO Compliance

Talk is now under the scope of Zendesk’s FedRAMP Tailored ATO with a low risk designation (Li-SaaS), as defined by Fe...

Edited Aug 13, 2024

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Zendesk’s Region-Specific Supplemental Terms

The following country-specific terms may be applicable to Your use of the Service. During the Subscription Term, we m...

Edited Feb 29, 2024

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Zendesk Innovation Services List

There are currently no Services classified as Innovation Services at this time.

Edited Feb 04, 2025

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How We Protect Your Service Data (Innovation Services)

The Zendesk Group is committed to providing a robust and comprehensive security program for Innovation Services...

Edited Jun 13, 2023

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How We Protect Your Service Data (Enterprise Services)

The Zendesk Group is committed to providing a robust and comprehensive security program for Enterprise Services, incl...

Edited Jun 14, 2023

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Promotional Credits Policy

We may, at our sole discretion, choose to offer credits for the Services in various ways, including but not limited t...

Edited Jun 13, 2023

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Free Trial Terms

If You register for a free trial for any of the Services, We will make such Services available to You on a trial basi...

Edited Aug 25, 2022

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Professional Services Terms and Conditions

Other languages: Español // Português // Français // Deutsch // Nederlands // Dansk // Svenska // 日本 // 한국어 // 繁體中文 (...

Edited Oct 28, 2024

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Schrems II: Frequently asked questions about Zendesk products

Please note that this FAQ Guide: (a) is being provided for informational purposes only and does not constitute legal ...

Edited Jun 14, 2023

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About the Data Center Location add-on

This article describes the Data Center Location add-on, which allows you to select the region in which some of your ...

Edited Oct 28, 2024

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Default Data Types Captured by Zendesk Services

Like you, we care about the data that we put into our tools and services. Whether you’re using this data to meet inte...

Edited Apr 16, 2024

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Data Hosting Locations for Your Zendesk Service Data

Zendesk WFM (Tymeshift), Zendesk QA (Klaus) and Ultimate functionality are hosted by Google Cloud Platform (GCP), a...

Edited Jul 01, 2024

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The Zendesk Shared Responsibility Model

The Zendesk Shared Responsibility Model Zendesk provides a highly configurable, rapidly scalable customer service pla...

Edited Jun 16, 2023

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Location of Service Data in Sunshine

Question Where is Service Data in Sunshine hosted? Answer Sunshine is not currently covered by the Data Center Locati...

Edited Oct 28, 2021

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Location of Service Data in Zendesk Chat

Question Where is Service Data in Zendesk Chat hosted? Answer Zendesk Chat is covered by the Data Center Location Add...

Edited Jul 12, 2023

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Data residency in Sunshine Conversations

Note: This article is for standalone, legacy Sunshine Conversations accounts created before April 6, 2023, and entit...

Edited Jun 13, 2023

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Regional Data Hosting Policy

Zendesk’s Regional Data Hosting Policy explains where Zendesk Service Data can be Hosted for entitled customers. Enti...

Edited Jan 09, 2025

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Zendesk Service Data Deletion Policy

We have updated this Deletion Policy. If you are a new Subscriber, then this Deletion Policy will be effective as of ...

Edited Jul 08, 2024

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Data Recovery Policy

This article covers: Data request policy Policy exceptions Why did Zendesk implement this policy? Data request po...

Edited Nov 15, 2023

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Zendesk User Content and Conduct Policy

Important: If you believe one of our customers has violated this policy, please use this form. Please provide as de...

Edited Oct 10, 2024

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Business Resilience

Zendesk’s Global Business Resilience Program’s mission is to ensure Zendesk has the ability to rapidly adapt and resp...

Edited Oct 28, 2021

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