Best practices and recipes
- Zendesk Support recipes reference
- Boosting team productivity
- Zendesk Support best practices docs
- Zendesk best practices for assessing business impact
- Gaming companies share tips on using AI in customer support
- Recipe: Setting up Zendesk Support for gaming
- Understanding tags and ticket fields
- Using the 'Resolution' field
- The 'About' Field
- NPS Best Practices: Analyzing your Net Promoter Score℠ results and taking action
- NPS Best Practices: The most effective way to send a Net Promoter Score℠ survey
- NPS Best Practices: What is Net Promoter Score℠ and how does it help me?
- Fine Tuning: What to consider when going live with Zendesk Support
- Fine Tuning: Succeeding with SLAs--why, when, and how!
- Fine Tuning: How to piece together your ideal Zendesk
- Google Analytics and your help center - Part 1: Asking the right questions
- Google Analytics and help center - Part 2: Measuring the effectiveness of search
- Google Analytics and help center - Part 3: Tracking customers' actions
- Google Analytics and help center - Part 4: Fine-tuning your help center
- Google Analytics and Help Center - Part 5: Capturing Help Center user data
- Recipe: Setting up basic request ticket forms (IT example)
- Recipe: Setting up basic request ticket forms (Software example)
- Cookbook for the customer-centric company
- Recipe for the customer-centric company: Gather customer info for every support request
- Recipe for the customer-centric company: Create meaningful views of your customers
- Recipe for the customer-centric company: Collect customer insights and act on them
- Tips for better one-touch resolution
- Tips for lowering first reply time
- Tips for improving your customer satisfaction ratings
- Configuring your Zendesk Support to use a follow-the-sun model
- Zendesk Support recipes reference
- Boosting team productivity
- Zendesk Support best practices docs
- Zendesk best practices for assessing business impact
- Gaming companies share tips on using AI in customer support
- Recipe: Setting up Zendesk Support for gaming
- Understanding tags and ticket fields
- Using the 'Resolution' field
- The 'About' Field
- NPS Best Practices: Analyzing your Net Promoter Score℠ results and taking action
- NPS Best Practices: The most effective way to send a Net Promoter Score℠ survey
- NPS Best Practices: What is Net Promoter Score℠ and how does it help me?
- Fine Tuning: What to consider when going live with Zendesk Support
- Fine Tuning: Succeeding with SLAs--why, when, and how!
- Fine Tuning: How to piece together your ideal Zendesk
- Google Analytics and your help center - Part 1: Asking the right questions
- Google Analytics and help center - Part 2: Measuring the effectiveness of search
- Google Analytics and help center - Part 3: Tracking customers' actions
- Google Analytics and help center - Part 4: Fine-tuning your help center
- Google Analytics and Help Center - Part 5: Capturing Help Center user data
- Recipe: Setting up basic request ticket forms (IT example)
- Recipe: Setting up basic request ticket forms (Software example)
- Cookbook for the customer-centric company
- Recipe for the customer-centric company: Gather customer info for every support request
- Recipe for the customer-centric company: Create meaningful views of your customers
- Recipe for the customer-centric company: Collect customer insights and act on them
- Tips for better one-touch resolution
- Tips for lowering first reply time
- Tips for improving your customer satisfaction ratings
- Configuring your Zendesk Support to use a follow-the-sun model