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  1. Zendesk help
  2. Support
  3. Using Support ticketing system
  4. Best practices and recipes
  1. Zendesk help
  2. Support
  3. Using Support ticketing system
  4. Best practices and recipes

Best practices and recipes

  • Zendesk Support recipes reference
  • Boosting team productivity
  • Zendesk Support best practices docs
  • Fine Tuning: Best Practices for Ticket Deflection
  • Zendesk best practices for assessing business impact
  • Gaming companies share tips on using AI in customer support
  • Recipe: Setting up Zendesk Support for gaming
  • Understanding tags and ticket fields
  • Using the 'Resolution' field
  • The 'About' Field
  • Fine Tuning: What to consider when going live with Zendesk Support
  • Fine Tuning: Succeeding with SLAs--why, when, and how!
  • Fine Tuning: How to piece together your ideal Zendesk
  • Google Analytics and your help center - Part 1: Asking the right questions
  • Google Analytics and help center - Part 2: Measuring the effectiveness of search
  • Google Analytics and help center - Part 3: Tracking customers' actions
  • Google Analytics and help center - Part 4: Fine-tuning your help center
  • Google Analytics and Help Center - Part 5: Capturing Help Center user data
  • Recipe: Setting up basic request ticket forms (IT example)
  • Recipe: Setting up basic request ticket forms (Software example)
  • Cookbook for the customer-centric company
  • Recipe for the customer-centric company: Gather customer info for every support request
  • Recipe for the customer-centric company: Create meaningful views of your customers
  • Recipe for the customer-centric company: Collect customer insights and act on them
  • Tips for better one-touch resolution
  • Tips for lowering first reply time
  • Tips for improving your customer satisfaction ratings
  • Configuring your Zendesk Support to use a follow-the-sun model
  • Enhancing customer communication, comprehension, and retention with the use of media
  • Google Apps for Business - Mail redirection to Zendesk Support - Best Practices
  • Zendesk Support recipes reference
  • Boosting team productivity
  • Zendesk Support best practices docs
  • Fine Tuning: Best Practices for Ticket Deflection
  • Zendesk best practices for assessing business impact
  • Gaming companies share tips on using AI in customer support
  • Recipe: Setting up Zendesk Support for gaming
  • Understanding tags and ticket fields
  • Using the 'Resolution' field
  • The 'About' Field
  • Fine Tuning: What to consider when going live with Zendesk Support
  • Fine Tuning: Succeeding with SLAs--why, when, and how!
  • Fine Tuning: How to piece together your ideal Zendesk
  • Google Analytics and your help center - Part 1: Asking the right questions
  • Google Analytics and help center - Part 2: Measuring the effectiveness of search
  • Google Analytics and help center - Part 3: Tracking customers' actions
  • Google Analytics and help center - Part 4: Fine-tuning your help center
  • Google Analytics and Help Center - Part 5: Capturing Help Center user data
  • Recipe: Setting up basic request ticket forms (IT example)
  • Recipe: Setting up basic request ticket forms (Software example)
  • Cookbook for the customer-centric company
  • Recipe for the customer-centric company: Gather customer info for every support request
  • Recipe for the customer-centric company: Create meaningful views of your customers
  • Recipe for the customer-centric company: Collect customer insights and act on them
  • Tips for better one-touch resolution
  • Tips for lowering first reply time
  • Tips for improving your customer satisfaction ratings
  • Configuring your Zendesk Support to use a follow-the-sun model
  • Enhancing customer communication, comprehension, and retention with the use of media
  • Google Apps for Business - Mail redirection to Zendesk Support - Best Practices
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