People advice and troubleshooting
Articles that answer questions about users, groups, and organizations. Users include content about agents and end users, and roles such as light agent or custom roles. Content about ticket permission issues, organization subscription, IDs and others.
- I am trying to import users or organizations and get an error
- Why are some of my agents restricted?
- Why can't I add new agents and admins?
- Can agents create shared macros?
- How can I bulk upload users and specify custom roles?
- What is the organization subscription notification within ticket events?
- Can I recover an organization or user if it was accidentally deleted?
- Why does my customer's name appear incomplete in Support?
- Where can I find the field key for user and organization fields?
- Is there a user id that is not the user email address?
- How do I set a user's external ID?
- How does Zendesk set a language for a user in Support?
- How do I change an agent to a light agent?
- What is the difference between ticket access at the organization level and user level?
- How can I bulk update users?
- How can I remove agents from groups?
- How do I bulk delete organizations and users in Zendesk Support?
- How do I upgrade an end user to agent?
- How do I export a list of users?
- Date format incorrect on CSV user upload
- How can I see a list of all the agents on my account?
- How can I view a list of my suspended end users without exporting?
- How can I add a secondary email address to a user account?
- Can I disable the welcome email notification for new end users?
- Why are my customers not mapped to their organization when they contact us?
- Can I change my own user role in Zendesk Support?
- Can user accounts share an email address?
- How can I prevent agents in one group from seeing another group's tickets?
- How can I locate an agent ID in Support?
- How does Zendesk capture the location of the end user?
- I am trying to import users or organizations and get an error
- Why are some of my agents restricted?
- Why can't I add new agents and admins?
- Can agents create shared macros?
- How can I bulk upload users and specify custom roles?
- What is the organization subscription notification within ticket events?
- Can I recover an organization or user if it was accidentally deleted?
- Why does my customer's name appear incomplete in Support?
- Where can I find the field key for user and organization fields?
- Is there a user id that is not the user email address?
- How do I set a user's external ID?
- How does Zendesk set a language for a user in Support?
- How do I change an agent to a light agent?
- What is the difference between ticket access at the organization level and user level?
- How can I bulk update users?
- How can I remove agents from groups?
- How do I bulk delete organizations and users in Zendesk Support?
- How do I upgrade an end user to agent?
- How do I export a list of users?
- Date format incorrect on CSV user upload
- How can I see a list of all the agents on my account?
- How can I view a list of my suspended end users without exporting?
- How can I add a secondary email address to a user account?
- Can I disable the welcome email notification for new end users?
- Why are my customers not mapped to their organization when they contact us?
- Can I change my own user role in Zendesk Support?
- Can user accounts share an email address?
- How can I prevent agents in one group from seeing another group's tickets?
- How can I locate an agent ID in Support?
- How does Zendesk capture the location of the end user?