People advice and troubleshooting
Users, groups, and organizations
- How can I edit or delete an agent email address?
- Error: Group not updated. This is the default group for one or more agents and cannot be deleted.
- How can I locate my admin?
- What does the error "This email is already taken. Try another email" mean?
- Why can't I find my time zone on Zendesk settings?
Reports, forecasts, and schedules in Tymeshift workforce management
- How are intraday tasks assigned to agents?
- Can I schedule my agent to start 15 minutes or 45 minutes past the hour?
- Why do I see flat lines in my forecast in yearly view?
- Why do I see unequal FTE counts in different views of the forecast?
- Can I extract data from Forecast in Tymeshift?
Getting help with Tymeshift workforce management
- Common issues installing Tymeshift
- Can I have a pool pricing option?
- Can I switch from an annual subscription to a monthly one?
- Do I need to buy licenses for users who only need reporting access?
- Does Tymeshift charge for all of my Zendesk users?