Users, groups, and organizations
Articles about users, groups and organizations questions, settings and workflows in general
- Why are some of my agents restricted?
- Why can't I add new agents and admins?
- Can agents create shared macros?
- How can I bulk upload users and specify custom roles?
- What is the organization subscription notification within ticket events?
- Can I recover an organization or user if it was accidentally deleted?
- Why does my customer's name appear incomplete in Support?
- Where can I find the field key for user and organization fields?
- Is there a user id that is not the user email address?
- How do I set a user's external ID?
- How does Zendesk set a language for a user in Support?
- How do I change an agent to a light agent?
- What is the difference between ticket access at the organization level and user level?
- How can I bulk update users?
- How can I remove agents from groups?
- How do I bulk delete organizations and users in Zendesk Support?
- How do I upgrade an end user to agent?
- How do I export a list of users?
- Date format incorrect on CSV user upload
- How can I see a list of all the agents on my account?
- How can I view a list of my suspended end users without exporting?
- Why can't some of my agents edit user and organization fields?
- How can I add a secondary email address to a user account?
- Can I disable the welcome email notification for new end users?
- Why are my customers not mapped to their organization when they contact us?
- Can user accounts share an email address?
- How can I prevent agents in one group from seeing another group's tickets?
- How can I locate an agent ID in Support?
- How does Zendesk capture the location of the end user?
- How to remove external IDs from a user
- Why are some of my agents restricted?
- Why can't I add new agents and admins?
- Can agents create shared macros?
- How can I bulk upload users and specify custom roles?
- What is the organization subscription notification within ticket events?
- Can I recover an organization or user if it was accidentally deleted?
- Why does my customer's name appear incomplete in Support?
- Where can I find the field key for user and organization fields?
- Is there a user id that is not the user email address?
- How do I set a user's external ID?
- How does Zendesk set a language for a user in Support?
- How do I change an agent to a light agent?
- What is the difference between ticket access at the organization level and user level?
- How can I bulk update users?
- How can I remove agents from groups?
- How do I bulk delete organizations and users in Zendesk Support?
- How do I upgrade an end user to agent?
- How do I export a list of users?
- Date format incorrect on CSV user upload
- How can I see a list of all the agents on my account?
- How can I view a list of my suspended end users without exporting?
- Why can't some of my agents edit user and organization fields?
- How can I add a secondary email address to a user account?
- Can I disable the welcome email notification for new end users?
- Why are my customers not mapped to their organization when they contact us?
- Can user accounts share an email address?
- How can I prevent agents in one group from seeing another group's tickets?
- How can I locate an agent ID in Support?
- How does Zendesk capture the location of the end user?
- How to remove external IDs from a user