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  1. Zendesk help
  2. Talk
  3. Advice and troubleshooting
  4. Managing Talk
  1. Zendesk help
  2. Talk
  3. Advice and troubleshooting
  4. Managing Talk

Managing Talk

Articles about managing Zendesk Talk for admins

  • Does Zendesk Talk support SIP trunking?
  • Why is there a delay in voicemail ticket creation?
  • When is maximum queue wait time ignored?
  • Can I use phone number as an information line only?
  • Can I route inbound calls to one Zendesk Talk line evenly among multiple groups of agents?
  • Does Zendesk support CNAM ?
  • Can I use my VoIP phone hardware with Zendesk Talk?
  • How do I prevent calls to my end users from displaying as spam?
  • How can I redirect calls to another number when all my agents are offline?
  • How can I upload documents for my Japanese phone number?
  • Can I disable automatic ticket creation for calls?
  • Can I turn off inbound calls?
  • Talk Partner Edition - making inbound and outbound calls to and from Zendesk Support
  • In what order do Talk greetings play?
  • Can I download call recordings?
  • Can I route Talk calls to all agents at once or to specific individual agents?
  • Can my customers give a satisfaction rating through Zendesk Talk?
  • Are there limitations for calling Chinese numbers in Talk?
  • IVR greeting repeats multiple times
  • You need to have a Talk seat enabled to listen in on calls
  • What does "account average" refer to on the Talk dashboard?
  • Why does the country code default to +1 when I add a number to a user profile?
  • Can I use my own company's phone number for Talk?
  • How should I format audio files for custom greetings?
  • I am unable to add business documents or purchase national numbers
  • Can I preview the greetings my customers hear when they call?
  • Why can't I place calls as an admin?
  • How to change the external number for one of my brands?
  • How do I add a new greeting?
  • Why do I get the error "There was an error processing your request. Please try again later." when trying to request a callback?
  • Does Zendesk Talk support SIP trunking?
  • Why is there a delay in voicemail ticket creation?
  • When is maximum queue wait time ignored?
  • Can I use phone number as an information line only?
  • Can I route inbound calls to one Zendesk Talk line evenly among multiple groups of agents?
  • Does Zendesk support CNAM ?
  • Can I use my VoIP phone hardware with Zendesk Talk?
  • How do I prevent calls to my end users from displaying as spam?
  • How can I redirect calls to another number when all my agents are offline?
  • How can I upload documents for my Japanese phone number?
  • Can I disable automatic ticket creation for calls?
  • Can I turn off inbound calls?
  • Talk Partner Edition - making inbound and outbound calls to and from Zendesk Support
  • In what order do Talk greetings play?
  • Can I download call recordings?
  • Can I route Talk calls to all agents at once or to specific individual agents?
  • Can my customers give a satisfaction rating through Zendesk Talk?
  • Are there limitations for calling Chinese numbers in Talk?
  • IVR greeting repeats multiple times
  • You need to have a Talk seat enabled to listen in on calls
  • What does "account average" refer to on the Talk dashboard?
  • Why does the country code default to +1 when I add a number to a user profile?
  • Can I use my own company's phone number for Talk?
  • How should I format audio files for custom greetings?
  • I am unable to add business documents or purchase national numbers
  • Can I preview the greetings my customers hear when they call?
  • Why can't I place calls as an admin?
  • How to change the external number for one of my brands?
  • How do I add a new greeting?
  • Why do I get the error "There was an error processing your request. Please try again later." when trying to request a callback?
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