Managing Talk
Articles about managing Zendesk Talk for admins
- How do I set up an IVR?
- How do I set up call routing in Talk?
- How do I set up call routing with third party software?
- How do I add a voicemail and greetings in Talk?
- Does Zendesk Talk support SIP trunking?
- Why is there a delay in voicemail ticket creation?
- When is maximum queue wait time ignored?
- How do I set up my Talk phone number as an information line only?
- Can I route inbound calls to one Zendesk Talk line evenly among multiple groups of agents?
- Does Zendesk support CNAM ?
- Can I use my VoIP phone hardware with Zendesk Talk?
- How do I prevent calls to my end users from displaying as spam?
- How can I redirect calls to another number when all my agents are offline?
- How can I upload documents for my Japanese phone number?
- Can I disable automatic ticket creation for calls?
- Can I turn off inbound calls?
- Talk Partner Edition - making inbound and outbound calls to and from Zendesk Support
- In what order do Talk greetings play?
- Can I download call recordings?
- Can I route Talk calls to all agents at once or to specific individual agents?
- Can my customers give a satisfaction rating through Zendesk Talk?
- Are there limitations for calling Chinese numbers in Talk?
- IVR greeting repeats multiple times
- You need to have a Talk seat enabled to listen in on calls
- What does "account average" refer to on the Talk dashboard?
- Why does the country code default to +1 when I add a number to a user profile?
- Can I use my own company's phone number for Talk or Sell?
- How should I format audio files for custom greetings?
- I am unable to add business documents or purchase national numbers
- Can I preview the greetings my customers hear when they call?
- How do I set up an IVR?
- How do I set up call routing in Talk?
- How do I set up call routing with third party software?
- How do I add a voicemail and greetings in Talk?
- Does Zendesk Talk support SIP trunking?
- Why is there a delay in voicemail ticket creation?
- When is maximum queue wait time ignored?
- How do I set up my Talk phone number as an information line only?
- Can I route inbound calls to one Zendesk Talk line evenly among multiple groups of agents?
- Does Zendesk support CNAM ?
- Can I use my VoIP phone hardware with Zendesk Talk?
- How do I prevent calls to my end users from displaying as spam?
- How can I redirect calls to another number when all my agents are offline?
- How can I upload documents for my Japanese phone number?
- Can I disable automatic ticket creation for calls?
- Can I turn off inbound calls?
- Talk Partner Edition - making inbound and outbound calls to and from Zendesk Support
- In what order do Talk greetings play?
- Can I download call recordings?
- Can I route Talk calls to all agents at once or to specific individual agents?
- Can my customers give a satisfaction rating through Zendesk Talk?
- Are there limitations for calling Chinese numbers in Talk?
- IVR greeting repeats multiple times
- You need to have a Talk seat enabled to listen in on calls
- What does "account average" refer to on the Talk dashboard?
- Why does the country code default to +1 when I add a number to a user profile?
- Can I use my own company's phone number for Talk or Sell?
- How should I format audio files for custom greetings?
- I am unable to add business documents or purchase national numbers
- Can I preview the greetings my customers hear when they call?