How to report on Talk and Text
Articles that help gather Talk and Text data. Common questions about voice reporting, data discrepancies, unclear data concepts, and others.
- How do I report on IVR usage?
- What does client:agent mean in the Talk usage data?
- Options for retrieving Talk data
- Why do calls show as abandoned in voicemail when voicemail is switched off?
- What do the statuses of Zendesk Talk mean?
- Why does Total calls not match Calls accepted on the Zendesk Talk dashboard?
- What does "account average" refer to on the Talk dashboard?
- Can I report on agent availability in Zendesk Talk?
- When is the Average wait time message triggered in Talk?
- How do I report on IVR usage?
- What does client:agent mean in the Talk usage data?
- Options for retrieving Talk data
- Why do calls show as abandoned in voicemail when voicemail is switched off?
- What do the statuses of Zendesk Talk mean?
- Why does Total calls not match Calls accepted on the Zendesk Talk dashboard?
- What does "account average" refer to on the Talk dashboard?
- Can I report on agent availability in Zendesk Talk?
- When is the Average wait time message triggered in Talk?